The Wonder Crew, by Susan Saint Sing; Selected Quotes

June 15, 2010 | By Jack Yoest

wonder_crew.jpgThe Wonder Crew, The Untold Story of a Coach, Navy Rowing, and Olympic Immortality, written by Susan Saint Sing published in 2008 is the story of Coach Richard Glendon at the Naval Academy winning the Olympic Gold Medal in 1920 in crew.

The tale is set, "In a time when when admirals thanked rowing coaches for helping to win world wars." p. 6.

Sing quotes Admiral Cyde Whitlock King, 1920 Navy stroke man,

Of all sports, I think rowing is the greatest...because it is a man's game in every sense of the word." p. 21

Rowing is the oldest intercollegiate sport in the USA as well as the oldest international collegiate sport in the world. It uses an eight-oared shell that is some 58' long, weights 200 pounds, with a top speed of 18 knots. To power the small boat, Coach Glendon, "Was in pursuit of the ancient, elusive arete, the ancient Greek pinnacle of perfection, strength in grace of physical, mental and spiritual balance." p. 22.

Glendon was building team, not nine individuals,

It wasn't just a matter of who among them was the best. The individuals were less important than the whole - the [Naval Academy] brigade was the focus, not any one standout. No war was ever won with only one man. Though a brigade would follow the leader of one, that one needed a brigade to follow him. So, too, in rowing. The fundamental question was always "How did the crew look? And the crew was not just each man in seat; it was eight men rowing as one. The boat and the crew at large were a unit, the gestalt was the final equation, not the individual parts. In rowing truly the whole is greater than the sum of the parts.
Author Sing further explains rowing and Coach Glendon's philosophy,
A good man on a rowing machine, in training on land or in a weight room, might not help a boat go fast. p. 26

The rowers respected Coach Glendon, "He was the orderer of their chaos." p. 26.

Appearances matter. Sing quotes Glendon, "You can tell a good oarsman sometimes just by the way he sits up straight in the shell." p. 82.

A crew will pull some 200 strokes over a 2,000 meter course. "The shell capable of accelerating to 18 knots generates the most horsepower of any human-powered watercraft." p. 88.

Sing quotes Brad Brinegar, from Dartmouth, p. 115,

The oarsman is not a man alone. If his crew is to suceed he must become perfectly synchronized with the other men in the boat. Sometimes, for thirty or forty strokes--more if the crew is really good and well matched--all men in the boat will move together. Every move the stroke makes will be mirrored by the men behind him. all the catches will hit hard and clean...when that happens the boat begins the lift up off the water, air bubbles running under the bow, and there is an exhileration like nothing else I have ever experienced...literally like flying.

The personalities of each seat position are reviewed,

Bow should be neat and easy with his movements, above all a good waterman.
Two [seat] is ditto, but slightly heavier and stronger.
Three, four, and five the most powerful available.
Six seat should be a cleaver oarsman as well as being powerful, and of course...reliable.
Seven should be the most finished oar in the boat.
Stroke (eight) is the most difficult man to find, as he must combine so many qualities, but first and foremost he must be a man of the right personality, a real leader who will not be discouraged by adversity. His weight is immaterial. p. 162.

"A clean boat is a fast boat!" p. 187.

The 1920 USA Men's Olympic crew was a barrier breaking performance, "Akin to what philosopher Michael Novak describes as the power of athletic achievement in revealing moments of perfect form." p. 218.

"Rowing is not a game, it is much more akin to riding, skating, or dancing, or any other form of locomotion developed into an art." Gilbert C. Bourne, A Textbook on Oarsmanship, p. 71

***

Chester Nimitz was the Fleet Admiral of the American Navy in the Pacific in WWII. He commanded over two million men, 5,000 ships and 20,000 aircraft. p. 23. Nimitz had said, "Dick Glendon, by what he put into successive generations of Navy midshipmen, undoubtedly helped us win the naval battles of World War I and World War II." p. 242

Susan Saint Sing includes among the photographs a picture that hung in Coach Richard Glendon's house. It shows Admiral Chester Nimitz signing the Japanese surrender documents on the deck of the USS Missouri ending WWII. It is inscribed, "To Dick Glendon with best wishes and warmest regards."

The photograph is signed, "Nimitz--Fleet Admiral, stroke 1905." It is not clear of which Nimitz might be more proud: 'Admiral' or 'stroke.'


Haiti Relief; The Political Backstory

February 2, 2010 | By Jack Yoest

John Howland from USNA-At-Large, sends this along. It deserves a wide audience.

TJ Hanley and Bob Marsh send; further below Dick Nelson comments --

From a Retired Special Forces Sgt Major:
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
I served in the SOG (Special Operations Group) in Vietnam with Brockhausen and Hebler, they have both been involved with various disaster relief programs for the last several years to include Hurricane Katrina.

They have both always been straight shooters and known to call a spade a spade, as well as sometimes using very "colorful" language which had to be cleaned up a bit. So I have no doubts as to the truthfulness of what he's saying.

News back from Nick Brockhausen.
He and Dennis Hebler made it back somewhat safe and sound.

To All,
I just returned from Haiti with Hebler. We flew in at 3 AM Sunday to the scene of such incredible destruction on one side, and enormous ineptitude and criminal neglect on the other.
Port o Prince is in ruins. The rest of the country is fairly intact.

Our team was a rescue team and we carried special equipment that locates people buried under the rubble.

There are easily 200,000 dead, the city smells like a charnal house. The bloody UN was there for 5 years doing apparently nothing but wasting US Taxpayers money. The ones I ran into were either incompetents or outright anti American.

Most are French or french speakers, worthless every d*** one of them.

While 1800 rescuers were ready willing and able to leave the airport and go do our jobs, the UN and USAID (another organization full of little Obamites and communists that openly speak against America) These two organizations exemplar their parochialism by:

USAID, when in control of all inbound flights, had food and water flights stacked up all the way to Miami, yet allowed Geraldo Rivera, Anderson Cooper and a host of other left wing news puppies to land.

Pulled all the security off the rescue teams so that Bill Clinton and his wife could have the grand tour, while we sat unable to get to people trapped in the rubble.

Stacked enough food and water for the relief over at the side of the airfield then put a guard on it while we dehydrated and wouldn't release a drop of it to the rescuers.
No shower facilities to decontaminate after digging or moving corpses all day, except for the FEMA teams who brought their own shower and decon equipment, as well as air conditioned tents.

No latrine facilities, less digging a hole, if you set up a S****** everyone was trying to use it.
I watched a 25 year old Obamite with the USAID shrieking hysterically, berate a full bird colonel in the Air Force, because he countermanded her orders, while trying to unscrew the air pattern. " You don't know what your president wants! The military isn't in charge here, we are!"

If any of you are thinking of giving money to the Haitian relief, or to the UN don't waste your money. It will only go to further the goals of the French and the Liberal left.

If we are a fair and even society, why is it that only white couples are adopting Haitian orphans. Where the h*** is that vocal minority that is always screaming about the injustice of American society.

Bad place, bad situation, but a perfect look at the new world order in action. New Orleans magnified a thousand times. Haiti doesn't need democracy, what Haiti needs is Papa Doc. That's not just my opinion , that is what virtually every Haitian we talked with said. The French run the UN and treat us the same as when we were a colony, at least Papa Doc ran the country.

Oh, and as a last slap in the face the last four of us had to take US AIRWAY's home from Phoenix. They slapped me with a 590 dollar baggage charge for the four of us. The girl at the counter was almost in tears because she couldn't give us a discount or she would lose her job. Pass that on to the flying public.
Nick
===============================================


I worked as a political asylum officer for U.S. Citizenship and Immigration Services (the old INS) in Miami, after retiring from my law firm. About one third of our "clientele" came from Haiti, and we were required to learn a lot of information about Haiti's history, culture, language---and its violent ways. What I am going to say is not a racial statement, it is a cultural statement. Bottom line: an influx of Haitians into the U.S. would be a disaster. The Haitian culture and history are founded on violence, and plenty of it.

There are exceptions, as always, but a mass immigration of Haitians as "refugees" would yield a new population that is largely uneducated, non-English speaking, and which would exist for years on two sources of income: crime and public welfare.

Because the Haitians are now located within their country of nationality, they do not qualify as "refugees" under current law. However, they do have a possibility of using the Asylum laws to get into the U.S, which are administered by USCIS. From that agency's web site, here is how you qualify for political asylum:

"How Does The Asylum Officer or Immigration Judge Determine If I Am Eligible for Asylum?
The Asylum Officer or Immigration Judge will determine if you are eligible by evaluating whether you meet the definition of a refugee. The definition, which can be found in section 101(a)(42)(A) of the Immigration and Nationality Act (INA), states that a refugee is someone who is unable or unwilling to return to and avail himself or herself of the protection of his or her home country or, if stateless, country of last habitual residence because of persecution or a well-founded fear of persecution on account of race, religion, nationality, membership in a particular social group, or political opinion. The determination of whether you meet the definition of a refugee will be based on information you provide on your application and during an interview with an Asylum Officer or at a hearing before an Immigration Judge."

Unfortunately, it is ridiculously easy to qualify, on the basis of a 90 minute interview. If the applicant has been coached, and is willing to lie, he/she can say the right things and the asylum officer is required to accept that testimony, unless the officer has contrary evidence. You will not have much evidence on the applicant, because you are not allowed to contact their country of origin---that might cause "more persecution." Once they are in, they get permanent work status ("green card") and often qualify for public benefits. In effect, they are permanent legal immigrants. If they are convicted of a crime, their status can be revoked. However, there is no data link between law enforcement and USCIS, so the feds will never know, in actual practice.

Aside from that, I now worry about our 10,000 troops that will be on the ground in Haiti to maintain order. What rules of engagement will they have, to quell the ubiquitous Haitian street violence? This is a "country" where gangs run the streets, often with the sharp edge of machete. Inevitably, our troops will be placed in a position where they must use lethal force to protect themselves, property, or innocent people. It is simply a matter of time.

When that occurs, and a soldier or Marine takes out a bad guy, are we going to have a turbo-charged version of the Haditha mess or the current SEAL case? I believe we should stay completely out of Haiti, and leave it to the United Nations, who are in business (theoretically) to keep the peace. We should remember that Bill Clinton tried to fix that place for eight years, and could not make a dent.

Dick Nelson '64


10 Years Later, What We Learned from Y2K: Technology vs. Political Management

December 30, 2009 | By Jack Yoest

Y2K_bug_credit_Hannah_Yoest.png

The Y2K Bug
Credit: Hannah Yoest
The world was coming to an end at midnight 31 December, 1999.

We had planned for it for years. It was, as one techno-wag said, "a disaster with a deadline."

The Year 2000 roll-over was going to be big; world wide. No escape.

We knew this would be no mere technology challenge to be solved with exceptional American ingenuity. Y2K was problematic with unknown unknowns.

The internet would crash. Cell phones dead. The power grid dark.

Armageddon.

***

In the late 1990's one-half of the world's internet traffic passed through the Commonwealth of Virginia, thanks to America On Line -- AOL.com. And maybe another Northern Virginia entity in Arlington: the Pentagon. I think that was a secret.

Your Business Blogger(R) had the Y2K responsibility for Health and Human Resources, a $5 billion enterprise in the Virginia government. The boss, governor Jim Gilmore, a former military intelligence officer, knew what we could and couldn't do to combat the Y2K Bug.

There was a lot we couldn't do. And it wasn't all technology.

***

It was a condition of continued employment that there were to be no interruptions or adverse incidents to the citizens of the Commonwealth and the rest of the World.

(We worker-bees could not get it wrong. The world ends AND get a bad employee appraisal. A sub-par job performance would not be a simple career-ending/world-ending mistake. Going out with a bang, so to say.)

Business literature notes the adrenaline rush of the "peak experience." The Governor of Virginia had this as he had The Whole World In His Hands.

The web had to run for the wide world and more: Virginia's hospital doors had to remain open; the prison doors closed. Fresh water and waste water valves had to direct flow in the correct and desired directions.

Local first responders had to be able to coordinate communications across jurisdictional silos. Governor Gilmore was among the first to realize the importance of seamless radio traffic between Fed-State-Local law enforcement. (It still wouldn't be fixed years later. Re: 9.11).

Lots of challenges beyond government resources. So Gilmore hired the biggest IT consulting firms on the planet and bought their solutions packages. In my weekly staff meetings I had a dozen of the smartest experts in the business. I was not one of them.

They let me think I was in control at the head of the table. And maybe so. But these consultants wouldn't let me, a mere bureaucrat, make a mistake.

But there were some mistakes the professional tech-gurus could not save me from.

***

One of the first steps was to inventory hardware, software for both the public sector and those private vendors who supplied the government. Every computer and bit of software that touched the government had to be inspected and brought into a procedure for standardized compliance. Verified with a form. With signatures. Every laptop. Everywhere.

I started by reviewing the vendors for the $400 million Department of Health. It had over 11,000 suppliers.

---Easy MBA 101 stuff---

So I directed the staff to report on the number of vendors that did most of the business with us, say 80-90% of the dollar volume.

---More smarty-pants MBA inquiries---

To no one's shock and awe, save mine, we learned that 900 vendors did 90% of the business with that government agency.

I addressed the staff. "You mean," says I, "We have to manage over 10,000 vendors to deliver 10% of our purchase orders?" My chin thrust with smug disbelief.

"So?" the staff asked as one man.

---Shortly, know-it-all MBA would meet political realities---

I strongly suggested that we should look to consolidate some vendors and look at ways to reduce the number of transactions and paper work. Time and motion studies demonstrated that processing each purchase order cost $150. I would fix this! The efficiency of Frederick Taylor.

The staff left the room. Slowly. They knew something I did not.

But they got on the job and the machinery of government began to move. I so pride myself on getting completed staff work.

The staff saw the wisdom of my directives. The efficiency! The simplicity! The savings!

I leaned back in chair pleased with the MBA-intellect the governor hired.

The Governor would have done better to hire a politician.

***

In mere hours the calls came in. No, not from disgruntled vendors, but from locally elected officials representing the disgruntled vendors who were about to be shut out of government business.

No one was happy that rice bowls were going to be broken.

And the fact that this all took less than a day alerted me that back channels were working at the speed of light.

The vendors and the politicians were aided and abetted by an army of helpful bureaucrats who pushed all that paper around.

The populace clamors for efficient government as long as suppliers and jobs are cut in someone else's backyard.

I didn't have a chance. Nor did the citizens' tax dollars.

This was my first rude lesson in 'multiple points of accountability.' In government a civil servant answers to his boss, of course. But he also must be mindful of other politicians, the press, the public, the unions, the lobbyists and peers making a grab for his budget.

The supply chain efficiency fight wasn't worth the political capital necessary to win. There are real reasons why governments seem to be so inefficient.

My lesson learned, I quickly moved on to other battles where I had half a chance.

***

Virginia spent $215 million and nothing happened here or the rest of the world. There were some problems in Nigeria. We now think it was some kind of scam.

Nothing crashed. Except for that super-secret three-letter-agency satellite...and some defibrillators. Not my fault. No one died.

The lesson learned was that managing technology was the easy part. The real challenge was in managing people.

It always is.

###

Jack Yoest is an adjunct professor at the Northern Virginia Community College. He teaches management, sales, marketing and new media.

Thank you (foot)notes:

Be sure to follow Your Business Blogger(R) and Charmaine on Twitter: @JackYoest and @CharmaineYoest

Jack and Charmaine also blog at Reasoned Audacity and at Management Training of DC, LLC.


Career Tips for Leadership for Military Officers

December 5, 2009 | By Jack Yoest

John Howland from USNA-At-Large@yahoogroups.com posted this career advice. It deserves a wide audience.

Career Tips:

How to get ahead the "smart" and ethical way and avoid running your career aground---
My point of view

by Dick Nelson '64

1. Always remember and apply the basic leadership trilogy: "Know your Stuff; take care of your people; and be true to yourself." This one says it all.

2. Keep your head on a swivel. Threats come at you from 360 degrees, especially when you least expect it. Why do you think the Japanese picked a Sunday to attack Pearl Harbor? Review the Japanese and U.S. tactics in the Battle of Leyte Gulf, which demonstrate---on both sides---how easy it is to be caught napping by making the wrong assumptions. Remember what happened to USS Stark, USS Cole [Good Plebe questions!] and the World Trade Center. When you stand a watch, the welfare of the ship and the crew (or the Marine unit) has been entrusted to you. That's why you get the "big bucks." Don't let them down.

3. Trust your subordinates, but verify their performance. Corollary: Trust your superiors, but quietly back them up by cross-checking their assumptions, especially in matters of navigation. Cliché: Watch my back, and I'll watch yours!

Continue reading at the jump.

###

Thank you (foot)notes:

Be sure to follow Your Business Blogger(R) and Charmaine on Twitter: @JackYoest and @CharmaineYoest

Jack and Charmaine also blog at Reasoned Audacity and at Management Training of DC, LLC.


Continue Reading »

Politics and Management

November 5, 2009 | By Jack Yoest

Alert Reader Stan H sends this along, circulating on the 'net:

Dear Employees:

As the CEO of this organization, I have resigned myself to the fact that Barrack Obama is our President and that our taxes and government fees will increase in a BIG way. To compensate for these increases, our prices would have to increase by about 10%.

But since we cannot increase our prices right now due to the dismal state of the economy, we will have to lay off sixty of our employees instead. This has really been bothering me since I believe we are family here and I didn't know how to choose who would have to go.

So, this is what I did. I walked through our parking lots and found sixty 'Obama' bumper stickers on our employees' cars and have decided these folks will be the ones to let go. I can't think of a more fair way to approach this problem.

They voted for change...... I gave it to them.

I will see the rest of you at the annual company picnic.

THE BOSS

Are all managers really like this? Or is this boss simply more honest?


A Business Case Study for Business 200, Northern Virginia Community College

October 23, 2009 | By Jack Yoest

The Business Case Study Method permits the student or researcher to conduct a critical analysis to solve a problem or to exploit an opportunity. Or to answer a hypothetical "what if?" scenario. (In contrast to politics where hypothetical questions should never be addressed.)

There are a number of outstanding formats and templates (see below or at the jump) for organizing.

Your Business Blogger(R) as Your Business Professor prefers a simpler, story telling formula: Problem, Solution, Result. (The use of such PSRs as narrative outline are also most helpful in job interviews.)

A Problem defined is half solved. It is useful to state the problem as an inquiry (think the game show Jeopardy or Larry King or Dr. Laura, "What's your question?").

The subject for the content on Business Case Studies is one of my former companies. The Alert Student will also select a company where s/he worked, is working or wishes to work. Students who have first-hand knowledge or a compelling interest deliver the best case studies. Let's start with the backgrounder.

Menlo Care, Inc. was a medical device start-up manufacturer and direct seller with an outside sales team of 35 experienced, senior, account managers in the 1980's and 90's. The company had a proprietary process to manufacture a new intravenous catheter. The venture was funded with $500k in seed money from Raychem Corporation where the technology was developed and spun off. The product is based on a material science of a polymer that was as rigid as Teflon when dry but became as soft and flexible as silicone when wet.

The polymer-plastic was extruded or formed into an intravenous catheter for insertion into the venous blood system.

The new technology improved patient care in a cost-effective manner. However, the new IV catheters had two major marketing concerns:

1) They were 100 times the price of the existing, nearest competitive substitute.

2) The Menlo Care products required advanced one-on-one inservice training to insert or to pass" the I.V. catheters.

At the time, Menlo Care was still operating on venture capital investment and had significant negative cash flow typical of early stage start-ups entering the marketplace.

The high "burn rate" of capital would not allow the hiring of the estimated 35 full-time instructional nurses; one teacher for each sales territory.

Nurses prefer to be taught by their peers - other nurses, not necessarily company sales representatives. Sales teams have the time intensive responsibility to peddle the product and to manage the territory logistics.

The question: How can a manufacturer teach and sell new medicine across the USA within 90 days?

The issue is an extension of the classic challenge of marketing with no money or no budget and the need for an intensive face-to-face sales process.

Menlo_Care_midline_IV_catheter_yoest095.jpg A Solution was developed from a number of options and recommendations. The final sales-education idea was an innovative combination of well-known teaching-marketing strategies reconfigured into a unique delivery process.

The answer to the problem would involve having per diem or part-time nurse clinicians conduct training classes. Each of the 35 sales representatives would identify, recruit, train, motivate and manage the advance practice nurses who were the thought and opinion leaders in the medical community (e.g., presidents of local chapters of oncology nurses, certified I.V. nurses' associations and leaders in the home health care business). These nurses would come from the small cadre of existing users of the Menlo Care catheters. The solution was simply to hire the customers to teach.

Key nurses from a local area would be invited in for a day-long training program. The area account manager/sales representative would host the event and act as the "master of ceremonies" where the class of nurses would be taught about the new medical devices.

The hook for attendance would be the concern and the warning that local hospitals might start to see the new Menlo Care I.V. catheters on those patients who might be admitted into emergency rooms. Clinicians need to know what products are being used on patients using IV therapy in case the patient has an emergency. Especially of concern were those being treated as out-patients in the home health care market.

The attending nurses who received training and inserted a catheter on a patient became credentialed as a "Landmark Nurse" and were awarded a framed certificate and lapel pin to recognize their expertise and achievement.

(A credential can be done by private associations in contrast to a certification which is awarded by a state licensing authority. Common certifications are MD, LPN and RN.)

The Results were immediate and measurable. Sales increased from near zero to over $12 million on a yearly run rate. The product line and technology commanded such attention that a number of major medical device manufactures expressed interest.

Menlo Care, Inc, was sold in 1994 to a division of Johnson & Johnson satisfying investors and stockholders.

###

Also see marketing with no budget in 10 steps.

Refer to the syllabus for length and style.


Continue Reading »

Burial at Sea

September 28, 2009 | By Jack Yoest

Alert Readers know that Your Business Blogger(R) served as a Survivor Assistance Officer in the Army. This is real work. Duty and Honor.

The death of every service member is a public event.

John Howland, editor of USNA-AT-Large sends this article -- it deserves a wide audience.

"Burial at Sea" by LtCol George Goodson, USMC (Ret)

In my 76th year, the events of my life appear to me, from time to time, as a series of vignettes. Some were significant; most were trivial.

War is the seminal event in the life of everyone that has endured it. Though I fought in Korea and the Dominican Republic and was wounded there, Vietnam was my war.

Now 37 years have passed and, thankfully, I rarely think of those days in Cambodia, Laos, and the panhandle of North Vietnam where small teams of Americans and Montangards fought much larger elements of the North Vietnamese Army.

Instead I see vignettes: some exotic, some mundane:

*The smell of Nuc Mam.
*The heat, dust, and humidity.
*The blue exhaust of cycles clogging the streets.
*Elephants moving silently through the tall grass.
*Hard eyes behind the servile smiles of the villagers.
*Standing on a mountain in Laos and hearing a tiger roar.
*A young girl squeezing my hand as my medic delivered her baby.
*The flowing Ao Dais of the young women biking down Tran Hung Dao.
*My two years as Casualty Notification Officer in North Carolina, Virginia, and Maryland.

It was late 1967. I had just returned after eighteen months in Vietnam. Casualties were increasing. I moved my family from Indianapolis to Norfolk, rented a house, enrolled my children in their fifth or sixth new school, and bought a second car.

A week later, I put on my uniform and drove ten miles to Little Creek, Virginia. I hesitated before entering my new office. Appearance is important to career Marines. I was no longer, if ever, a poster Marine. I had returned from my third tour in Vietnam only 30 days before. At 5'9", I now weighed 128 pounds - 37 pounds below my normal weight. My uniforms fit ludicrously, my skin was yellow from malaria medication, and I think I had a twitch or two.

I straightened my shoulders, walked into the office, looked at the nameplate on a Staff Sergeant's desk and said, "Sergeant Jolly, I'm Lieutenant Colonel Goodson. Here are my orders and my Qualification Jacket."

Sergeant Jolly stood, looked carefully at me, took my orders, stuck out his hand; we shook and he asked, "How long were you there, Colonel?" I replied "18 months this time." Jolly breathed, "Jesus, you must be a slow learner Colonel." I smiled.

Jolly said, "Colonel, I'll show you to your office and bring in the Sergeant Major. I said, "No, let's just go straight to his office."

Jolly nodded, hesitated, and lowered his voice, "Colonel, the Sergeant Major. He's been in this G*dd@mn job two years. He's packed pretty tight. I'm worried about him." I nodded.

Jolly escorted me into the Sergeant Major's office. "Sergeant Major, this is Colonel Goodson, the new Commanding Office. The Sergeant Major stood, extended his hand and said, "Good to see you again, Colonel."

I responded, "Hello Walt, how are you?" Jolly looked at me, raised an eyebrow, walked out, and closed the door.

I sat down with the Sergeant Major. We had the obligatory cup of coffee and talked about mutual acquaintances. Walt's stress was palpable.

Finally, I said, "Walt, what's the hell's wrong?" He turned his chair, looked out the window and said, "George, you're going to wish you were back in Nam before you leave here. I've been in the Marine Corps since 1939. I was in the Pacific 36 months, Korea for 14 months, and Vietnam for 12 months.

Now I come here to bury these kids. I'm putting my letter in. I can't take it anymore." I said, "OK Walt. If that's what you want, I'll endorse your request for retirement and do what I can to push it through Headquarters Marine Corps."

Sergeant Major Walt Xxxxx retired 12 weeks later. He had been a good Marine for 28 years, but he had seen too much death and too much suffering. He was used up.

Over the next 16 months, I made 28 death notifications, conducted 28 military funerals, and made 30 notifications to the families of Marines that were severely wounded or missing in action. Most of the details of those casualty notifications have now, thankfully, faded from memory. Four, however, remain.

MY FIRST NOTIFICATION

My third or fourth day in Norfolk, I was notified of the death of a 19 year old Marine. This notification came by telephone from Headquarters Marine Corps. The information detailed:

*Name, rank, and serial number.
*Name, address, and phone number of next of kin.
*Date of and limited details about the Marine's death.
*Approximate date the body would arrive at the Norfolk Naval Air Station.
*A strong recommendation on whether the casket should be opened or closed.

The boy's family lived over the border in North Carolina, about 60 miles away. I drove there in a Marine Corps staff car. Crossing the state line into North Carolina, I stopped at a small country store / service station / Post Office. I went in to ask directions.

Three people were in the store. A man and woman approached the small Post Office window. The man held a package. The Storeowner walked up and addressed them by name, "Hello John. Good morning Mrs. Cooper."

I was stunned. My casualty's next-of-kin's name was John Cooper!

I hesitated, then stepped forward and said, "I beg your pardon. Are you Mr. and Mrs. John Copper of (address.)

The father looked at me-I was in uniform - and then, shaking, bent at the waist, he vomited. His wife looked horrified at him and then at me. Understanding came into her eyes and she collapsed in slow motion. I think I caught her before she hit the floor.

The owner took a bottle of whiskey out of a drawer and handed it to Mr. Cooper who drank. I answered their questions for a few minutes. Then I drove them home in my staff car. The storeowner locked the store and followed in their truck. We stayed an hour or so until the family began arriving.

I returned the storeowner to his business. He thanked me and said, "Mister, I wouldn't have your job for a million dollars." I shook his hand and said; "Neither would I."

I vaguely remember the drive back to Norfolk. Violating about five Marine Corps regulations, I drove the staff car straight to my house. I sat with my family while they ate dinner, went into the den, closed the door, and sat there all night, alone.

My Marines steered clear of me for days. I had made my first death notification.

THE FUNERALS

Weeks passed with more notifications and more funerals.. I borrowed Marines from the local Marine Corps Reserve and taught them to conduct a military funeral: how to carry a casket, how to fire the volleys and how
to fold the flag.

When I presented the flag to the mother, wife, or father, I always said, "All Marines share in your grief." I had been instructed to say, "On behalf of a grateful nation." I didn't think the nation was grateful, so I didn't say that.

Sometimes, my emotions got the best of me and I couldn't speak. When that happened, I just handed them the flag and touched a shoulder. They would look at me and nod. Once a mother said to me, "I'm so sorry you have this terrible job." My eyes filled with tears and I leaned over and kissed her.

ANOTHER NOTIFICATION

Six weeks after my first notification, I had another. This was a young PFC. I drove to his mother's house. As always, I was in uniform and driving a Marine Corps staff car. I parked in front of the house, took a deep breath, and walked towards the house. Suddenlythe door flew open, a middle-aged woman rushed out. She looked at me and ran across the yard, screaming "NO! NO! NO! NO!"

I hesitated. Neighbors came out. I ran to her, grabbed her, and whispered stupid things to reassure her. She collapsed. I picked her up and carried her into the house. Eight or nine neighbors followed. Ten or fifteen later, the father came in followed by ambulance personnel. I have no recollection of leaving.

The funeral took place about two weeks later. We went through the drill. The mother never looked at me. The father looked at me once and shook his head sadly.

ANOTHER NOTIFICATION

One morning, as I walked in the office, the phone was ringing. Sergeant Jolly held the phone up and said, "You've got another one, Colonel." I nodded, walked into my office, picked up the phone, took notes, thanked the officer making the call, I have no idea why, and hung up. Jolly, who had listened, came in with a special Telephone Directory that translates telephone numbers into the person's address and place of employment.

The father of this casualty was a Longshoreman. He lived a mile from my office. I called the Longshoreman's Union Office and asked for the Business Manager. He answered the phone, I told him who I was, and asked for the father's schedule.

The Business Manager asked, "Is it his son?" I said nothing. After a moment, he said, in a low voice, "Tom is at home today." I said, "Don't call him. I'll take care of that." The Business Manager said, "Aye, Aye Sir," and then explained, "Tom and I were Marines in WWII."

I got in my staff car and drove to the house. I was in uniform. I knocked and a woman in her early forties answered the door. I saw instantly that she was clueless. I asked, "Is Mr. Smith home?" She smiled pleasantly and responded, "Yes, but he's eating breakfast now. Can you come back later?" I said, "I'm sorry. It's important, I need to see him now."

She nodded, stepped back into the beach house and said, "Tom, it's for you."

A moment later, a ruddy man in his late forties, appeared at the door. He looked at me, turned absolutely pale, steadied himself, and said, "Jesus Christ man, he's only been there 3 weeks!"

Months passed. More notifications and more funerals. Then one day while I was running, Sergeant Jolly stepped outside the building and gave a loud whistle, two fingers in his mouth... I never could do that... and held an imaginary phone to his ear.

Another call from Headquarters Marine Corps. I took notes, said, "Got it." and hung up. I had stopped saying "Thank You" long ago.

Jolly, "Where?"

Me, "Eastern Shore of Maryland. The father is a retired Chief Petty Officer. His brother will accompany the body back from Vietnam."

Jolly shook his head slowly, straightened, and then said, "This time of day, it'll take three hours to get there and back. I'll call the Naval Air Station and borrow a helicopter. And I'll have Captain Tolliver get one of his men to meet you and drive you to the Chief's home."

He did, and 40 minutes later, I was knocking on the father's door. He opened the door, looked at me, then looked at the Marine standing at parade rest beside the car, and asked, "Which one of my boys was it,
Colonel?"

I stayed a couple of hours, gave him all the information, my office and home phone number and told him to call me, anytime.

He called me that evening about 2300 (11:00PM). "I've gone through my boy's papers and found his will. He asked to be buried at sea. Can you make that happen?" I said, "Yes I can, Chief. I can and I will."

My wife who had been listening said, "Can you do that?" I told her, "I have no idea. But I'm going to break my @ss trying."

I called Lieutenant General Alpha Bowser, Commanding General, Fleet Marine Force Atlantic, at home about 2330, explained the situation, and asked, "General, can you get me a quick appointment with the Admiral at Atlantic Fleet Headquarters?" General Bowser said," George, you be there tomorrow at 0900. He will see you.

I was and the Admiral did. He said coldly, "How can the Navy help the Marine Corps, Colonel." I told him the story. He turned to his Chief of Staff and said, "Which is the sharpest destroyer in port?" The Chief of Staff responded with a name.

The Admiral called the ship, "Captain, you're going to do a burial at sea. You'll report to a Marine Lieutenant Colonel Goodson until this mission is completed."

He hung up, looked at me, and said, "The next time you need a ship, Colonel, call me. You don't have to sic Al Bowser on my @ss." I responded, "Aye Aye, Sir" and got the h-ll out of his office.

I went to the ship and met with the Captain, Executive Officer, and the Senior Chief. Sergeant Jolly and I trained the ship's crew for four days. Then Jolly raised a question none of us had thought of. He said, "These government caskets are air tight. How do we keep it from floating?"

All the high priced help including me sat there looking dumb. Then the Senior Chief stood and said, "Come on Jolly. I know a bar where the retired guys from World War II hang out."

They returned a couple of hours later, slightly the worse for wear, and said, "It's simple; we cut four 12" holes in the outer shell of the casket on each side and insert 300 lbs of lead in the foot end of the casket. We can handle that, no sweat."

The day arrived. The ship and the sailors looked razor sharp. General Bowser, the Admiral, a US Senator, and a Navy Band were on board. The sealed casket was brought aboard and taken below for modification. The ship got underway to the 12-fathom depth.

The sun was hot. The ocean flat. The casket was brought aft and placed on a catafalque. The Chaplin spoke. The volleys were fired. The flag was removed, folded, and I gave it to the father. The band played "Eternal Father Strong to Save." The casket was raised slightly at the head and it slid into the sea.

The heavy casket plunged straight down about six feet. The incoming water collided with the air pockets in the outer shell. The casket stopped abruptly, rose straight out of the water about three feet, stopped, and slowly slipped back into the sea. The air bubbles rising from the sinking casket sparkled in the in the sunlight as the casket disappeared from sight forever.

The next morning I called a personal friend, Lieutenant General Oscar Peatross, at Headquarters Marine Corps and said, "General, get me the f*ck out of here. I can't take this sh!t anymore." I was transferred two weeks later.

I was a good Marine but, after 17 years, I had seen too much death and too much suffering. I was used up.

Vacating the house, my family and I drove to the office in a two-car convoy. I said my goodbyes. Sergeant Jolly walked out with me. He waved at my family, looked at me with tears in his eyes, came to attention, saluted, and said, "Well Done, Colonel. Well Done."

I felt as if I had received the Medal of Honor.

###
USNA-At-Large's niche is to provide USNA-related news quickly and reliably to Graduates ** and Friends ** of the United States Naval Academy. http://groups.yahoo.com/group/USNA-At-Large/

Then click on "Join This Group." You will create a Yahoo ID, but you will be able to use your normal email address for delivery of the latest zippy posts. If you have ANY questions with the process, email BlackfinSS322@aol.com



FREE Management Training:
The One Minute (Small Business)
Manager Meets The Monkey

July 25, 2009 | By Jack Yoest

You Are Invited to a FREE* Management Seminar.



The Manager's Formula for Success

The One Minute (Small Business) Manager Meets the Monkey: An Introduction
How to Manage Your Staff and How to Manage Your Manager

Well-run organizations have managers and staff who work to control events, instead of events controlling them. They anticipate the future . . . adapt to the present . . . and learn from the past.

Who: Managers who need to get in control of events or to better influence results

What: An introduction to The One Minute Manager Meets the Monkey

1. The Management Equation:
Vocational Time vs. Management Time

2. How Management Really Works:
The Molecule of Management

3. The Who and How of Promotions:
The Freedom Scale

When: Thursday, August 6, 2009, 7:00pm to 8:30pm

Where: Northern Virginia Community College,

Alexandria Campus, campus map
The new Bisdorf Auditorium, room 196
3001 North Beauregard Street, Alexandria, VA 22311 street map

Parking and Directions here.


Why
: Improve managerial effectiveness and staff efficiency.

Cost: FREE* Registration is helpful click here. Space is limited.

The class will reference the work of Ken Blanchard and Bill Oncken in their book The One Minute Manager Meets The Monkey.

Also cited will be the Harvard Business Review article, Managing Management Time: Who's Got the Monkey?, published in 1974, by Bill Oncken, Jr.. The article, an edited excerpt of the Managing Management Time™ seminar, has gone on to become one of the two most requested reprints in the history of the Review.

The training summarized in the article is sometimes called the "Monkey Management" seminar.

Jack Yoest, Adjunct Professor of Management and President of Management Training of DC, is a former Armored Cavalry Officer in Combat Arms.

His military leadership training and management experience guides his philosophy at the core of Managing Management Time™. He has managed software, health care and international human resource management companies.

His experience is in Military, Academia, Early-Stage, Non-Profits, Fortune 500 and Government.

Jack also served in the Governor's Office of the Commonwealth Virginia as Assistant Secretary for Health and Human Resources where he acted as the Chief Technology Officer for the secretariat. He was responsible for the successful Year 2000 (Y2K) conversion for the 16,000-employee unit.

He was also a manager with a medical device start-up and helped move sales from zero to over $12 million, resulting in a buy-out by Johnson & Johnson. Jack has consulted in China and India.

Questions? email JYoest@NVCC.edu or call Jack at 202.215.2434 to save your spot.

Jack Yoest
202.215.2434
Adjunct Professor
Your Business Blogger(R)

###

Thank you (foot)notes:

*FREE. The Alert Reader knows well that there is no free lunch. But some products or services can be rendered at NO CHARGE as a component of an organization's marketing budget. The taxpayers of the Commonwealth of Virginia have provided the compensation for Your Business Professor at NOVA.

Who's Got The Monkey? from the Harvard Business Review

Following is the PowerPoint for the lecture:
One Minute Manager Meets the Monkey.ppt

Suggested class reading:
Do You Have An Incompetent Manager? From The Washington Post

One Minute YouTube Introduction: The Manager's Formula For Success.

The six part management training video.


Dawn Eden, Author and Blogger
Joins Americans United for Life

June 9, 2009 | By Jack Yoest

Alert Readers following Your Business Blogger(R) on Twitter know that Charmaine has recently hired some world-class talent.

dawn_eden.jpgWhere does she look for the best people?

The blogosphere.

Dawn Eden
Senior Fellow, Publications and New Media Outreach

Start a blog. Follow on Twitter. You might find a job. An employer might find you.

From an AUL press release,

Author and Blogger Dawn Eden Joins Americans United for Life,

Washington, DC -- Dawn Eden has joined Americans United for Life (AUL) as Senior Fellow, Publications and New Media Outreach. Her focus will be on writing and research to promote AUL's legal expertise through both traditional media and "new media" outlets.

Dr. Charmaine Yoest, AUL President & CEO commented: "I am very pleased Dawn is joining our team. As a best-selling author and award-winning journalist, she brings a strong set of skills to the AUL team. With her dedication to the pro-life cause, Dawn will be a key part of our efforts to protect human life."

Miss Eden said: "It is my honor to join the team at AUL, America's oldest national pro-life organization. AUL is known for its unparalleled expertise across the spectrum of life issues and for its demonstrated success in motivating the grassroots. My goal as Senior Fellow is to expand the organization's publications and media presence in ways that will increase the public's recognition and support of not only AUL, but the entire pro-life movement."

Miss Eden is author of The Thrill of the Chaste (2006), a guide for young adults on being counterculturally virtuous. Now in its eighth printing, the book has been translated into Spanish, Polish, and Chinese.

A graduate of New York University, Miss Eden began her career as a music journalist in New York City. In 2004, she was awarded the Associated Press' top award for her work as a copy editor and headline writer for the New York Post.

In February 2002, she became a pro-life blogger (The Dawn Patrol), and has since contributed articles on politics and culture to the Wall Street Journal and National Review Online. In addition, she has been featured on NBC's "Today" and on EWTN, and has spoken throughout North America, England, Ireland, Poland, and Australia.


###

Get a job, start a blog.

Be sure to follow Jack and Charmaine on Twitter; jackyoest; charmaineyoest


What To Do When Out of Work?
Go Back to School.

May 9, 2009 | By Jack Yoest

jack_yoest_washington_post_2008.jpgThe best time to look for a job is when you have a job.

Question: But what if you don't have a job?

How to look?

And what to do meanwhile?

Answer: Go back to school.

Alert Reader, FaceBook and Twitter Friend, Janet, asks Your Business Blogger(R) about a common challenge:

What do I do about gaps in employment history; gaps on my resume?

If you are in this situation here's what the job seeker can do to 'mind the gap.'

Enroll in a course at your local community college.

Your Business Blogger(R)
The Washington Post

Continuous learning is, well, continuous.

And it doesn't have to be expensive.

Here are three FAB's, the Features, Advantages and Benefits of going back to class.

If you have a job or not.

First Feature

Meet a professor

Advantage

Learn subject matter.
Learn presentation -- interview -- life skills.
Get referrals.

Benefit

Cheaper than a personal coach.
Get a character reference letter.
Get employed faster

Second Feature

Meet other inquisitive minds

Advantage

Expand your Friend contact database.
Challenge assumptions.
Increased network of contacts for job referrals.

Benefit

Faster learning.
Cheaper than a job placement agency.
Get employed faster

Third Feature

Regularly scheduled class times.

Advantage

Encourages the student to get out of bed, out of the house.
Provides structure to the job seekers' week.
Forces the student to walk past career counselors' office.

Benefit

Get more done in less time.
Spend less time in Starbucks.
Get employed faster.

The purpose of continuing education is the gaining of new knowledge, skills and abilities. But this is even more important when one is out of work. A perspective employer is going to ask you a number of questions.

The first question will be, "What are you doing now?"

The perfect answer is, "As I look for my next position, I am taking a business refresher course at my local community college."

Remember: the best time to find a job is when you are working -- going to class is your job.

You may be unemployed, but you are busy: You are using your time wisely while you look for work.

As it happens, the Northern Virginia Community College has the perfect solution to help you find your next job.

Sit in my class.

NOVA has openings in my Business 200 class, Principles of Management. We will meet every Monday & Wednesday nights at the Arlington Campus, near the Ballston Metro. Beginning July 1 for six weeks.

Alert Readers know that Your Business Blogger(R) charges outrageous fees for a two day management seminar.

The same instructor at NOVA will set you back about 100 bucks a credit hour or about 500 bucks fully loaded for a three credit-hour class.

Course topics

1. Intro to Management
2. History of Management
3. Organizational Environments and Culture
4. Ethics and Social Responsibility
5. Planning and Decision Making
6. Organizational Strategy
7. Innovation and Change
8. Global Management
9. Designing Adaptive Organizations
10. Managing Teams
11. Managing Human Resource System
12. Managing Individuals and a Diverse Workforce
13. Motivation
14. Leadership
15. Managing Communication
16. Control
17. Managing Information
18. Managing Service and Manufacturing Operations

Call now to register. Operators are standing by.

Or apply on-line.

JYoest@NVCC.edu www.Yoest.com

This summer afternoon class is the perfect capstone after hours and allows the student to job hunt early in the early in the day.

Come join my class. And get employed faster.

###

Thank you (foot)notes:

For more on your job search: tattoos, lying, resume enhancement and trick questions follow links below.

Read Job Search? PASS This Test

See how "Sarah" is getting it right. To get your next job, assignment or project PASS this test! See how the mythical composite Sarah learned new behaviors to find new opportunities.

As first appeared in The Daily Progress, Charlottesville, Virginia, January 20, 2002

To get a job, first get a plan and then get busy...

Your Business Blogger(R) is of a certain age from a certain generation with teenage children and is confused by various body art. I do not understand tattoos. (Except on my dad, who was in the Navy...) A future employer also may not understand body art. Not even Starbucks.

What is the first question hiring managers ask themselves? Get a Blog; Get Hired -- And the First Question

The Lie: A Guide to Fibbing in the Job Interview, it's not what you think.

Here's what your interviewer is really looking for, Job Interview: How To Tell If the Candidate Will Lie, Cheat, Steal?

There is actually controversy on hiring competence, Hiring Super Stars vs Tolerating Turkeys

Be sure to ask some questions in your job interview, Job Interview: 3 Questions for Your Prospective Boss.

Yes, High School still counts. Forever. What's the One Best Question to Ask a Job Candidate?

Why Were You Really Hired? The Two Qualities That Count.

Follow me on Twitter: @JackYoest

Watch The One Minute Manager Meets the Monkey; short video


The One Minute Manager Meets The Monkey: The Video in Six Parts

April 22, 2009 | By Jack Yoest

Bill Oncken and Ken Blanchard's One Minute Manager Meets the Monkey is reviewed in this short lecture at the Northern Virginia Community College in Alexandria, Virginia.

Part 1:

Part 2:

Part 3:

Part 4:

Part 5:

Part 6:


Charmaine Quoted in Politico.
What Does Obama Think of Pro-Lifers?
What Does Obama Think of Veterans?

April 16, 2009 | By Jack Yoest

ronald_reagan_with_charmaine_smaller.jpgYour Business Blogger(R) teaches business at the local college and loves the 'continuous learning' life style. So when Jack Welch, Ph.D., former CEO of GE has something to say about management, this student takes notes.

Welch appeared on CNBC's Squawk Box this morning and graded president Obama on leadership.

Welch said Obama on leadership earned an "A."

(On leadership, said Welch; Not so on policy...)

Personnel is Policy, Ronald Reagan & Charmaine

Welch mentioned his criteria: Vision, Mission, Communication and Team Building.

Welch explained the value of having the right people on the president's team -- and how well the team works together because they each share the vision and mission of Obama's America.

This is what president Reagan talked about in "Personnel is Policy" when Charmaine worked in the West Wing. You hire people who think as you would think -- the boss should hire like minded deputies.

And this is exactly what Obama has done. Jack Welch is right. Obama's managers want us all to love and worship Obama's world (view).

So when an Obama Deputy - Napolitano -- publishes a directive to law enforcement officials -- those with the power to arrest -- that Pro-Lifers and Veterans are a danger to America; all Americans know that this is exactly how Obama thinks.

What happens next? Obama is dividing our nation. People are not buying Obama's vision for America. Texas talks about seceding (again). But this time the abolitionists Pro-Lifers will be in the south -- not Massachusetts. Salena Zito writes,

Texas Gov. Rick Perry last week declared the federal government had become "oppressive in its size, intrusion into the lives of our citizens and its interference with the affairs of our state."

Obama will push for the so called 'Freedom of Choice Act' or FOCA. Which will remove all local regulation of abortion and the offices where abortions are preformed. A social worker in a dirty back alley could do the baby-cutting.

Obama will allow open homosexuals to serve in the military which will destroy unit cohesion and effect our ability to complete any mission and will certainly cost American lives.

But red-blooded Americans are fighting back.

Charmaine was interviewed by Politico on the Obama backlash. CARRIE BUDOFF BROWN writes in Obama boosts anti-abortion efforts,

The first hint of a stir came just after Election Day, when the computer servers at Americans United for Life crashed. People were swamping the Web site to sign a petition urging President-elect Barack Obama to stand firm against abortion.

"I got a call from one of our guys, 'We have a problem,' " said Charmaine Yoest, the group's president and chief executive officer. "And I was like, 'The problem would be what?'"

Tech-savvy Charmaine knows that servers being overwhelmed with internet traffic is a high-quality problem.

Obama does not care for veterans such as Your Business Blogger(R) nor the Pro-Lifers such as Americans United for Life.
.


Join Fight FOCA

###

Thank you (foot)notes:

An Alert Reader, fred5676 writes on Michele Malkin's Confirmed: The Obama DHS hit job on conservatives is real,

So NumbersUSA and Americans United for Life are terrorist groups??? COUNT ME IN!!

Visit the Baptist Bulletin world news.

See the Pregnancy Resource Center at UAB; A student organization serving pregnant and parenting students on our campus,

More than 261,000 people have signed an online petition calling on Notre Dame to withdraw its invitation for Obama to speak at the Catholic university's May 17 commencement. The petition says Obama has carried out "some of the most anti-life actions of any American president," including expanding taxpayer-funded research on embryonic stem cells.

And Americans United for Life plans to expand its plans to expand its staff in Washington and, after the post-election crash, recently upgraded its computer system to handle the bump in online activism.

The King's Good Servant and God's First

Jill Stanek has excellent analysis at Anti-life (on steroids) Obama energizes pro-life movement

See Peter Shinn from Pro-Life Unity interview Dr. Charmaine Yoest.

Fight for Life here.

AUL Defends Doctors and Nurses

Oklahoma legislature would allow pregnant mother to use deadly force to protect unborn

Love Life no matter how small.

Catholic Pro-Life Committee

CNA -- Oklahoma legislature would allow pregnant mother to use deadly force to protect unborn


Why Entrepreneurs...and Academics Cannot Manage

April 4, 2009 | By Jack Yoest

Why Academics...and Entrepreneurs Can't Manage

Entrepreneurs and Academics are typically poor managers. Not only because they might lack a particular skill set, but because of the expectation of vocational perfection. They share the passion for the perfect in their products. But to understand and practice management, a "batting-average" model of non-perfection is needed.

There is a fundamental difference between the work of the individual contributor and the contribution of a manager. The entrepreneur, as an individual contributor, brings a new vision for a new product or service. But introducing the New Next Big Thing requires basic management.

The teacher and new-product visionary are individual contributors whose work is the creation of "perfection." But management does not -- must not -- deal only in this perfection. Because it is the managerial skill set which brings the individual contributor's perfect product to market to do business.

The entrepreneur as individual contributor understands the basic formula:

work = results

But the teacher working with the individual contributor, who needs to become a manager, must emphasize that work alone will not have the world beat a path to the inventor's door.

Management has a more complicated formula with an additional variable: Network. This 'Network of Support' is the ability of the entrepreneur as manager to get the support of investors, advisors, external stakeholders, customer, staffers and subordinates.

The entrepreneur should see his role as manager with a new formula:

Work + Network = Results

The results and success of the entrepreneur's venture depends as much on his ability to manage as his brilliance in new product creation.

###

Jack Yoest is an Adjunct Professor at the Northern Virginia Community College and is president of Management Training of DC, LLC. He worked with Menlo Care, a start-up medical device manufacturer as part of a team that moved sales from zero to over $12 million, resulting in a buy-out by Johnson & Johnson.

He also served as Assistant Secretary for Health and Human Resources in Virginia, where he was responsible for the successful Year 2000 conversion for the $5 billion, 16,000-employee unit.

Jack has been published by Scripps-Howard News Service and has contributed to Small Business Trends, Small Business Trends Radio, The Business Monthly, Business & Media Institute and National Review Online.

His web-log was nominated for Best Business Blog in 2006. Jack is a former Captain in the Army.

He earned an MBA from George Mason University and completed graduate work in the International Operations Management Program at Oxford University. Jack and Charmaine Yoest, Ph.D., live near the Nation's Capital with their five children.

aka: Your Business Blogger(R)


FREE Management Training:
The One Minute Manager Meets The Monkey

February 2, 2009 | By Jack Yoest

Conservatives have the correct content and communication, but what is needed now is control -- the control seen as a component of management*.

Quin Hillyer at the AmSpecBlog, the American Spectator Blog, writes, We Need Managers,

I can think of all sorts of conservative organizations that need better management skills. Maybe they should try to learn something here.

***

yoest_stern_business_school_NYU_nov_2006_cropped.jpgAlert Readers know that Your Business Blogger(R) reminds students and clients that management is defined as more than merely getting things done through others.

Management is getting things done through the ACTIVE SUPPORT of others. Lean how.

Your Business Blogger(R)
at the Stern Business School
at the New York University

Following is your invitation.

You Are Invited.

The One Minute Manager Meets the Monkey: An Introduction
How to Manage Your Staff and How to Manage Your Manager

Well-run organizations have managers and staff who work to control events, instead of events controlling them. They anticipate the future . . . adapt to the present . . . and learn from the past.

Who: Managers who need to get in control of events or to better influence results

What: An introduction to The One Minute Manager Meets the Monkey

1. The Management Equation:
Vocational Time vs. Management Time

2. How Management Really Works:

The Molecule of Management

3. The Who and How of Promotions:

The Freedom Scale

When: Wednesday, Feb 18, 2009, 11:00am to 12:15pm

Where
: Northern Virginia Community College,
Alexandria Campus, campus map
The new Bisdorf Auditorium, room 196
3001 North Beauregard Street, Alexandria, VA 22311 street map

Why: Improve managerial effectiveness and staff efficiency.

Cost
: No Charge. Register here.

The class will center on the work of Ken Blanchard and Bill Oncken in their book The One Minute Manager Meets The Monkey. Also used will be the Harvard Business Review article, Managing Management Time: Who's Got the Monkey?, published in 1974, by Bill Oncken, Jr.. The article, an edited excerpt of the Managing Management Time™ seminar, has gone on to become one of the two most requested reprints in the history of the Review. The training summarized in the article is sometimes called the "Monkey Management" seminar.

Jack Yoest, Adjunct Professor of Management and President of Management Training of DC, is a former Armored Cavalry Officer in Combat Arms. His military leadership training and experience guides his management philosophy at the core of Managing Management Time™. He has managed software, health care and international human resource management companies.

Jack also served in the Governor's Office of the Commonwealth Virginia as Assistant Secretary for Health and Human Resources where he acted as the Chief Technology Officer for the secretariat. He was responsible for the successful Year 2000 (Y2K) conversion for the 16,000-employee unit. He was also a manager with a medical device start-up and helped move sales from zero to over $12 million, resulting in a buy-out by Johnson & Johnson. Jack has consulted in China and India.

Questions? email JYoest@NVCC.edu or call Jack at 202.215.2434 to save your spot.

Suggested class reading:

Do You Have An Incompetent Manager? From The Washington Post

Who's Got The Monkey? from the Harvard Business Review

One Minute YouTube Introduction:

Jack Yoest
202.215.2434
Adjunct Professor

###

*Management is traditionally defined as planning, organizing, leading, motivating and controlling.

There is no free lunch. The class is not FREE. It will be presented at no charge to the guests.

Parking and Directions at the Campus here.


The One Minute Manager Meets The Monkey:
An Introduction; FREE

January 28, 2009 | By Jack Yoest

oncken_one_minute_manager_meets_the_monkey.jpgBased on the book The One Minute Manager Meets the Monkey by Kenneth H. Blanchard and William Oncken, Jr.

Save the Date: Wednesday, February 18th, 2009, at the Northern Virginia Community College in Alexandria, Virginia.

11am to 12:15

FREE*
jack_yoest_pub_shot_2007.jpg

Space is limited and registration is required: email me to reserve your seat or for more information.

Jack Yoest, Adjunct Professor, NVCC
###

*Well, no, the class is not free.

It will be presented at no charge.

The cost is covered by the Commonwealth of Virginia.

What's The Best Way To Find A Job?;
What's Best To Do While Looking For A Job?

Managing Management Time(tm) Intro
Known as Monkey Management by Bill Oncken


Father Richard John Neuhaus
Requiscat in Pace

January 8, 2009 | By Jack Yoest

father_richard_john_neuhaus.jpgAbout a month ago, while in New York City, Charmaine had the opportunity to visit Father Richard John Neuhaus, who served on the Board of Advisors for Americans United for Life. They talked about leadership and the Pro-Life movement.

At the time, Charmaine noted his remarkable dignity and thoughtfulness. But she also mentioned that he didn't seem entirely well.

Indeed. He was leaving this side and rowing for a distant shore.


AUL Mourns the Loss of Richard John Neuhaus

By: PR Newswire
Jan. 8, 2009 02:00 PM

CHICAGO, Jan. 8 /PRNewswire-USNewswire/ -- Americans United for Life (AUL) mourns the loss of advisory board member and former governing board member Father Richard John Neuhaus. Fr. Neuhaus passed away this morning in New York City.

Throughout his adult life, Fr. Neuhaus engaged the most pressing issues of civil rights and social justice facing the nation and world. He consistently defended the rights of the unborn, the handicapped infant, and the terminally ill against the terrible realities and threats of abortion, infanticide, and euthanasia.

His numerous books, including The Catholic Moment, The Naked Public Square (1996), Doing Well and Doing Good: The Challenge to the Christian Capitalist, Death on a Friday Afternoon (2001), and As I Lay Dying (2002), were major contributions to the understanding of religion in public life. As founder and editor in chief of the journal First Things, Fr. Neuhaus promoted public dialogue and understanding on the religious, philosophical, and political dimensions of democracy and culture.

"Father Richard Neuhaus consistently worked to encourage religious leaders to understand the centrality of the sanctity of human life as an issue of civil rights, and to put aside denominational differences and work together for the common good of protecting the unborn. He never wavered on the centrality of the life issue as a matter of human rights and social justice," said his close friend and AUL Board member, George Weigel.

"As a former board member and generous supporter of the work of Americans United for Life, Father Neuhaus inspired us and a generation of pro-life leaders, and we will strive to carry on this work with unwavering determination," said Dr. Charmaine Yoest, AUL President & CEO.

AUL's Defending Life 2009 -- a state-by-state legal guide to abortion, bioethics, and the end of life, which will be released this month -- will be dedicated to Fr. Neuhaus in memory of his service to the life movement and AUL.

About Americans United for Life

Americans United for Life (AUL) is a nonprofit, public-interest law and policy organization whose vision is a nation in which everyone is welcomed in life and protected in law. The first national pro-life organization in America, AUL has been committed to defending human life through vigorous judicial, legislative, and educational efforts at both the federal and state levels since 1971. The Wall Street Journal has profiled AUL, and PBS' Frontline program chronicled AUL's successful efforts in Mississippi.

SOURCE Americans United For Life


Pro-Life; Preparing for an Obama Abortion Administration

December 30, 2008 | By Jack Yoest

aul_logo.jpgCharmaine sends this along,

As we prepare for an Obama Administration...

As we look toward celebrating the New Year on Wednesday night, my email box is filling up with end-of-year appeals, and I know yours is too.

Let me then be plain in telling you how much we appreciate your partnership with AUL this past year and as we head into the new one.

Many people have been asking me how things stand, and what our strategy will be, with an incoming presidential administration that has taken such a radical stance supporting abortion. The short answer: I am, frankly, heartened by the tremendous response of our AUL supporters each time we've asked you to stand for life.

First, we saw the remarkable response to AUL Action's FightFOCA petition. Pro-lifers are not giving in!

The signatures have continued rising, even over the Christmas
holiday, and now stand at over 350,000!

If you haven't signed yet, take a minute and add your voice at: www.FightFOCA.com.

I am also heartened by the response of AUL supporters to the 55-page Wish List pro-abortion forces sent to President-elect Obama. We asked you to enter comments on the document and now there are nearly 3,000 comments, mostly pro-life, on the site.

You can read them here: http://change.gov/open_government/entry/advancing_reproductive_rights_and_health_in_a_new_administration.

US News and World Report noted the surge in comments and observed that:

"But the volume of comments also shows that the pro-life movement is very much engaged right now and can be quickly activated."


(http://www.usnews.com/blogs/god-and-country/2008/12/23/pro-lifers-inundate-obama-website-with-comments.html)

That's encouraging!

Of course, a realist must acknowledge that no one really knows what the ground game will look like once we begin confronting an administration so radical that its leader, President-elect Obama, could not bring himself to vote in favor of protecting babies born alive after an abortion. And he is unwaveringly supported by the current leader of the world's largest abortion provider, Planned Parenthood and its President Cecile Richards, who was the deputy chief of staff to the Speaker of the House Nancy Pelosi only three years ago.
donate_now.png
Even so -- even so! -- I remain hopeful. I have on my fireplace mantle a copy of the classic work, Streams in the Desert, which belonged to my grandparents. The entry to be read each January 6th, addresses the perennial question of uncertainty and recounts the example of the self-opening gate:

There is a self-opening gate which is sometimes used in country roads. It stands fast and firm across the road as a traveler approaches it. If he stops before he gets to it, it will not open. But if he will drive right at it, his wagon wheels press the springs below the roadway, and the gate swings back to let him through. He must push right on at the closed gate, or it will continue to be closed.

Then the author, Lettie Cowman, sums up by saying, "This illustrates the way to pass every barrier on the road of duty."

Duty is an old-fashioned word, rarely heard today. But the AUL team believes that it is indeed our duty, and a high calling, to stand against those who would promote the Culture of Death with every last resource that God grants us, regardless of the barriers that block the road ahead.

We will pray for wisdom, direction, and discernment. And then, we intend to run straight at the gate.

These are difficult times. I've talked with so many of you recently who have told me that you are standing with us, despite financial challenges. We are humbled -- and emboldened -- by your commitment.

Thank you for your faithful support which enables us to "press on and step out boldly."

Yours for life,
charmaine_signature.jpg
Charmaine Yoest, Ph.D.
President & CEO
Americans United for Life

PS: If you haven't yet made an end-of-year contribution, please do so today!

"As thou goest, step by step, I will open up the way. . ."

Proverbs 4:12 (Hebrew translation)



Join Fight FOCA

###

Thank you (foot)notes:

Don't Drink the King's Wine, has AUL President's Encouragement Heading Into The New Year

Visit The Reagan Conservatives Blog.

See Beltway Blips.

Prayer Request for Our Nation!!! FOCA Act to be signed by President Obama :(

Why not Serve the Lord

Make a comment on Obama's web-site concerning FOCA and the 55 page pro-abortion mandate posted there....

See TruthSeekers

Thank you to Pro-Life Blogs, AUL President's Encouraging Anecdote Heading Into The New Year


Rules for Office Staff: Bank Behaviors 1854

December 9, 2008 | By Jack Yoest

Bank Managers of the 1800's would not recognize today's Banking-Finance ethics let alone the bailouts. "Bankers' Hours" would not come until over a hundred years later.

Huddleston & Bradford was a bank that transferred large sums of money -- in safes on trains in London.

Edgar Trent was the bank owner and published "Rules for Office Staff" in 1854.

1. Godliness, cleanliness and punctuality are the necessities of a good business.

2. The firm has reduced the working day to the hours from 8:30 to 7p.m.

3. Daily prayers will be held each morning in the main office. The clerical staff will be present.

4. Clothing will be of a sober nature.

5. A stove is provided for the benefit of the clerical staff. It is recommended that each member of the clerical staff bring 4 lbs. of coal each day during cold weather.

6. No member of the clerical staff may leave the room with out the permission from Mr. Roberts. The calls of nature are permitted and clerical staff may use the garden beyond the second gate. This area must be kept clean and in good order.

7. No talking is allowed during business hours.

8. The craving of tobacco, wine or spirits is a human weakness, and as such is forbidden to the clerical staff.

9. Members of the clerical staff will provide their own pens.

10. The managers of the firm will expect a great rise in the output of work to compensate for these near Utopian conditions.

There is no mention of tattoos or body piercings.

The "near Utopian conditions" are actually enjoyed today. All staff these days are warm, well-fed, granted tobacco consuming smoke breaks and counter-consuming healthcare.

Even without unions.

We are so lucky today.

###

Thank you (foot)notes:



The Great Train Robbery
Alert Readers know that Your Business Blogger(R) does not work on Sundays. It is indeed a Biblical injunction but taking a real day off per week is physically and spiritually a goodly habit to live by.

So Charmaine and I attempt to do nothing productive on the Sabbath day of rest (not that we are all that productive the remaining days...). We read for pleasure that day. My current "Sunday Book" is an early publication (1975) by Michael Crichton, The Great Train Robbery. Terrific read. Yes, it might even be better, if that were possible, that his later books.

Be sure to catch Your Business Blogger(R) discussing completed staff work on YouTube.


Planned Parenthood Rape Cover-up: Is a Sting Operation Ethical?

December 6, 2008 | By Jack Yoest

Planned Parenthood has covered up another rape. Or did they?


Indiana Planned Parenthood Covers Up Sexual Abuse of 13-year Old -

Planned Parenthood
Rape cover up
LifeNews reports,

Lila Rose, a UCLA student journalist and president of right-to-life advocacy group Live Action, posing as a 13-year-old seeking abortion. In an appointment with a Planned Parenthood nurse, Rose says she has been impregnated by a 31-year-old man, a clear case of child molestation punishable as a felony under Indiana state law.


On tape, the nurse acknowledges her responsibility to report the abuse, but assures Rose she will not. The nurse says, "I am supposed to report to Child Protective Services," but tells Rose, "Okay, I didn't hear the age [of the 31-year-old]. I don't want to know the age."


She then instructs Rose how to obtain a secret abortion by crossing state lines to avoid Indiana's parental consent law.


The nurse also coaches Rose to cover for the 31-year-old man by saying he is only 14. She says, "You've seen him around, you know he's 14, he's in your grade and whatever. You know what I mean."

The diminutive and talented Lila Rose can act like and pass for a 13 year-old and appeared on Hannity and Colmes Friday December 5th.

The liberal Alan Colmes went after Lila for misleading Planned Parenthood and "filing a false report" and taking up "valuable staff time" for a problem that did not exist.

Did Lila Rose cross an ethical line in a sting operation on Planned Parenthood?

No.

Your Business Blogger(R) teaches business ethics at the local college. The bright line in ethics is Quo Bono? Who Benefits?

Is there unjust enrichment?

Lila did not enrich herself by exposing a malicious, felonious intent of a Planned Parenthood abortion clinic.

Even though posed Lila as a 13 year-old, is this action actionable? Is it a lie?

I would submit that Lila's act was a misdirection that all businesses should welcome and use.

Decades ago Your Business Blogger(R) worked as a sales rep for a manufacturer producing a private label product for a national retailer. It was a part of my job description to regularly "shop" my client to test their salesman's product knowledge, sales techniques, in store displays and product availability.

I reported my findings to the store manager and my boss.

I did indeed take up "valuable staff time" as Colmes would charge in a sting operation. Managers would recognize this exercise as the 'control' part of managing. To learn what the store is doing right.

Or, in the case of Planned Parenthood, what the business is doing wrong.

Planned Parenthood should thank Lila Rose for acting as a "mystery shopper" providing valuable feedback on the conduct of the Planned Parenthood abortion operations.



Join Fight FOCA

###

Thank you (foot)notes:

Planned Parenthood does not have the integrity to process the 360 millions of our tax dollars. Planned Parenthood should be defunded.

And Planned Parenthood president, Cecile Richards (with her million dollar salary), and the so called 'Freedom of Choice Act' FOCA should be stopped. Join FightFOCA.com

"I tremble for my country when I reflect that God is just"-Thomas Jefferson. See Values Voter.

Charles Lewis, at National Post has Obama bill could fan flames of abortion debate.


Bio Medicine
has
Americans United for Life Urges State Legislatures to Oppose Federal Power Grab: Provides Model Resolution Denouncing Freedom of Choice Act (FOCA)
'Freedom of Choice' Act Promotes Extreme Abortion Agenda

CNS News, Faith-Based Hospitals Could Close If Obama Signs Freedom of Choice Act


Managing Management Time(tm) Intro
Known as Monkey Management by Bill Oncken

November 18, 2008 | By Jack Yoest



Managing Management Time(tm)
Video production credit: Peter Shinn
Your Business Blogger(R) opened up my Northern Virginia Community College classroom to guests and a camera to present an overview of Bill Oncken's Managing Management Time(tm)

The video clip is divided into five segments and totals some 70 minutes. Please comment on the section that worked best for you. Or the least.

Press Release: The William Oncken Corporation Announces Licensed Marketing Agreement With Management Training of DC, LLC

See Monkey Management Ad Campaign.

Harvard Paper on Managing Management Time(tm): Monkey Management

Instructor notes at the jump.


Continue Reading »

Media Alert: Americans United for Life in
US News & World Report

November 14, 2008 | By Charmaine Yoest

us_news_world_report_logo.pngAmericans United for Life recently started a campaign to encourage the public to Fight FOCA through the FightFOCA website.

US News & World Report
reports, Abortion Foes Mobilize Against Obama
Activists seek to prevent new administration from reversing Bush administration policies, by Paul Bedard, Posted November 14, 2008

The antiabortion movement is mobilizing its forces to challenge President-elect Barack Obama should he move quickly to restore federal funding of international family planning services and make good his promise to sign the Freedom of Choice Act, or FOCA.

Americans United for Life has been in the lead on this battle,

Led by Americans United for Life and other antiabortion groups, the movement is gathering signatures to fight FOCA and meeting this weekend to map out a strategy. [Yep, we are here now...]

There are some pundits who feel that Obama will not push for FOCA in his first term. But what is certain is that Obama will not veto any legislation coming out of the Reid-Pelosi legislative machine.

While it is unclear if Obama will move swiftly on the abortion issue, activists on both sides expect him to reverse a Bush executive order implementing the so-called Mexico City language that bars nongovernmental family planning organizations from using federal money to perform abortion services in other countries or to inform patients there about such procedures.

The activists expect that move to propel action in Congress on FOCA, which sets in law a woman's right to choose and challenges recent Supreme Court rulings on the issue.

According to foes, the new strategy to fight both will seek to capitalize on taxpayer anger at the recent Wall Street bailout.

cecile_richards_obama.jpg"Our strategy will be, 'Do we want to use federal tax dollars to bail out the abortion industry?' " says one of the activists working to build a coalition to fight Obama. "Why are we using taxpayer money to fund abortion services overseas?" he said. (However, federal funding has not been used in the past to directly fund abortions overseas.)

Cecile Richards and Barack Obama

Cecile Richards is the president of the one billion dollar Planned Parenthood. Tax dollars indirectly fund Cecil Richards' $1,000,000 annual salary. The tax payer provides the abortion provider over $300,000,000 each year. Your money. Funds Abortion. Three Hundred Million Dollars.

USN&WR closes,

While it's an issue that was largely avoided in the presidential campaign, conservatives see it as a key test of which way Obama will move on social issues in his first year.

We Pro-Life conservatives know exactly how Obama will move -- he will payback his backers, his buddies. To those he's beholden. Cecile Richards is first in line.

So who exactly is Cecile Richards, who would deserve this liberal Democrat payback?

Cecile Richards, president of Planned Parenthood, contributor to all issues liberal is a very special liberal Democrat.

She is the daughter of liberal Democrat Ann Richards.



Fight FOCA
The fruit doesn't fall far from the tree. And like Eve, Planned Parenthood is coming for a bigger bite of the apple.

Payback is coming to Planned Parenthood.

But the taxpayer, the voter is fighting back.

Fight FOCA.

###

Thank you (foot)notes,

Your Business Blogger
(R) recommends, Obama Transition Team in Lockstep with Planned Parenthood

Charmaine Yoest, Ph.D.
, is president and CEO of Americans United for Life.

See Our Journey.

Visit Jimmy Akin at FightFOCA.

Ten Reasons

Jay Anderson, a smart guy from University of Virginia Law School (redundant, I know), Fight FOCA.

25 year-old Chelsea Zimmerman from Holts Summit, Missouri has a perspective on life and on Life well beyond her years. The world is a better place for her blogging.

Ronald L. Caravan has a compelling article in The Valley News Online, Between the Lines: How ironic that Obama action might threaten 'separation of church and state' Liberals make little sense...,

In simple terms, under the Freedom of Choice Act, Catholic hospitals would eventually be forced to perform abortions or go out of business, and Catholic bishops this week were signaling that they would go out of business before they would start aborting babies.

"This is not a matter of political compromise," Bishop Daniel Conlon of Steubenville, Ohio was quoted in news reports. "It's a matter of absolutes."

Commenting on Catholic elected officials, Archbishop Joseph Naumann of Kansas City stated, "They cannot call themselves Catholic when they violate such a core belief as the dignity of the unborn."

And Bishop Thomas Paprocki of Chicago frankly stated that if Catholic hospitals were given no choice but to perform abortions, they would close rather than comply.

The Freedom of Choice Act is not a brand new proposal. So why the heightened concern now? Because of what President-elect Obama announced at a Planned Parenthood banquet in July of 2007: "The first thing I'd do as president is sign the Freedom of Choice Act.... On this fundamental issue, I will not yield and Planned Parenthood will not yield."

...

"Freedom of Choice sounds so benign, but people have simply no comprehension of what a radical piece of legislation this is," stated Daniel McConchie of Americans United for Life. "The bottom line is that if FOCA passes, you'll have abortion on demand throughout all nine months of pregnancy for any reason in all 50 states and pay for it with our taxes."...

Unlike the continuous left-leaning efforts to obliterate God from all aspects of public life in the name of "separation of church and state"--which it is not--the Freedom of Choice Act actually does threaten to impose government interference on a church--exactly what Thomas Jefferson promised would not be done when he coined the "separation" phrase in a letter to a church in Danbury, Connecticut so many years ago.

Leave it to the relativistic left to wrongly accuse everyone else of violating a principle, then commit that very sin themselves.

more at the jump.


Continue Reading »

Get That Promotion...or keep from getting fired

November 11, 2008 | By Charmaine Yoest

Managers & Staff, Career Advancement:
How to Promote & Be Promoted. FREE

Managers, How do you train your team members to take more responsibility?
To Award a Promotion.

Staffers, How do you work to earn more responsibility?
To Earn a Promotion.

If your career management skills need to be sharpened, join us at the Northern Virginia Community College, Arlington, Virginia.

Who: Managers & Individual Contributors; Owners & Direct Reports

What: Learn the benchmarks to promotion.

When: Wednesday, November 19, 2008, 4:00 to 5:30pm

Where: NVCC, Room 304, 4600 North Fairfax Drive, Arlington, VA, 22203 Behind Holiday Inn. See Map.

Why: Increase the student's value to the organization

Cost: No Charge. Registration is required. Parking is limited.

Since 1960, over one million people have been trained in our practice of management. The MMT class teaches the manager, to leverage management time, and the time of your team, to get more done.

We teach Solutions to Your Management Problems.

Harvard Business Review published Managing Management Time: Who's Got the Monkey? in 1974, by Bill Oncken, Jr.. The article, an edited excerpt of the MMT seminar, has gone on to become one of the two most requested reprints in the history of the Review. The training summarized in the article is sometimes called the "Monkey Management" seminar.

Jack Yoest, Adjunct Professor of Management and President of Management Training of DC, is a former Armored Cavalry Officer in Combat Arms. His military leadership training and experience guides his management philosophy at the core of Managing Management Time™. He has managed software, health care and international human resource management companies.

Jack also served in the Governor's Office of the Commonwealth Virginia as Assistant Secretary for Health and Human Resources where he acted as the Chief Technology Officer for the secretariat. He was responsible for the successful Year 2000 (Y2K) conversion for the 16,000-employee unit. He was also a manager with a medical device start-up and helped move sales from zero to over $12 million, resulting in a buy-out by Johnson & Johnson. Jack has consulted in China and India.
Questions? www.Yoest.com, Jack@Yoest.org, or call Jack at 202.215.2434 to save your spot.

Here's the script for the YouTube clip,

Manage Your Career: Learn How To Get Promoted, Managers & Staff, Career Advancement: How to Promote & Be Promoted. #9

This is Jack Yoest Your Business Blogger® with Solutions to Your Management Problems.

Managers: How do you train your team members in the right way to take more responsibility?

So that You can Award them with a Promotion?
Staffers: How do you work the right way to earn more responsibility?
So that You can Earn that Promotion...Or to keep from getting fired.
If your career advancement management skills need to be sharpened, join us in the seminar named
Manage your career: Learn how to get promoted & be promotable.
This course is designed for both Managers & Individual Contributors; Owners & Direct Reports
To Learn the benchmarks to promotion...or termination
The purpose is to increase the attendees' value to their organizations.
To successfully navigate the office politics of promotion and earn more money.
To learn more about getting promoted visit YOEST dot com
That's Y O E S T dot com


Media Alert: Charmaine on The Live Desk on FOX

November 10, 2008 | By Charmaine Yoest

"The hospital can get me the operation now?" Charmaine asked.

"Sure," I said. "Where do you think you are, England?"

Charmaine's gall bladder removal was uneventful and, more important, immediate. There was no rationing of health care -- which we will get under an ObamaNation Health Plan.

That was exactly one week ago -- the latest surgical techniques have made recovery times shorter, less painful and less expensive. Good ol' American know-how.

Alert Readers will recall that Your Business Blogger(R) ran a number of medical device start up companies where we risked investors' investments to lower a patient's hospital 'length of stay' or LOS.

And the products and services made the world a better place as we improved patient care in a cost effective manner.

We assumed a risk in hope of a big payday, a big reward. Obama will kill this golden goose of innovative entrepreneurship.

Charmaine will be discussing the future on The Live Desk panel this afternoon. The other panelists will be Doug Schoen and Alex Burns.

The topics will be:

obama_finger_insult.jpg1) Obama's Administration - a recreation of the Clinton Administration? What's in store for Obama and his new team? and

2) A discussion on how Sarah Palin handled the campaign.

Obama Congratulates McCain YouTube.

Hit time will be at 2:30pm eastern. Please tune or tivo and let us know what you think.

Background at the jump, Obama, Candidate of Change, Looks to Old Hands from Clinton Era By Catherine Dodge and Kristin Jensen,

Nov. 10 (Bloomberg) -- Barack Obama, elected president as an agent of change, is building his new team with old hands from the Clinton administration.

His first appointment, chief of staff, went to Rahm Emanuel, an Illinois representative and veteran of the last Democratic White House. Leading Obama's transition team is John Podesta, who was President Bill Clinton's chief of staff.


Continue Reading »

Save the Date: 19 Nov.
Managers and Staff; Career Advancement:
How to Promote and be Promotable.

November 6, 2008 | By Charmaine Yoest

Your Business Blogger(R) is opening a Northern Virginia Community College classroom in Arlington, Virginia near the Ballston Metro for a one hour seminar:

Managers and Staff; Career Advancement: How to Promote and be Promotable.

There is no charge to sit in on the class. On Wednesday, Nov 19 at 4pm.

But you will need to email me to register -- class size is limited.


Change: Capitalism to Marxism;
Adam Smith to Barack Obama

October 31, 2008 | By Jack Yoest

bush_election_night_admission_change_1988.pngThe easiest tactic to sell anything is to find Pain. Maximize it, magnify it, monetize it.

We Are The Change, election night 1988

There is some economic Pain in the American people. Obama promises to heal this nation and heal this pain with Change.

Change from Capitalism to Marxism. To "spread the wealth around."

As Wes Pruden writes in A game-changer by Obama, we are at the close of the biggest sales and marketing pitch in history. Pruden reports,

To redistribute wealth, you first have to confiscate it from those who earned it with hard work, and the way to do that is with confiscatory taxes. Then you give it to those who didn't earn it.

But do the American people really want to change to a new economic system? A centrally controlled economy? A Change to Marxism?

Even with a half-billion dollar marketing campaign and its extension in the compliant main stream media and a single quarter of negative growth, the voters have still not bought the Barack bill of goods. Pain as bad as it's been in decades.

Barack Obama has trouble selling this Change to more than 50 percent of the public.

This means that there is still hope for capitalism in our country. Hope for our 200 year-old tradition.

Every new presidential candidate runs on some version of change. Your Business Blogger(R) joyfully attended the Election Night victory party on November 8, 1988.

The theme of the celebration? "We Are The Change." And this was from Reagan to Bush. (A Republican rockin' party...no alcohol was served 'til after 8pm.)

The word "Change" has come to mean a bit more in this campaign season in the Obama sales pitch.

We enjoy an orderly transition of power every few years. Let us pray that change is only in political individuals.

Not in an economic tradition.

***

This week, I asked my college business class when the Wealth of Nations by Adam Smith was written.

"1930...?" guessed one of my better students. This was as far back as she would dare recede into ancient history. Not the 200 years to 1776.

Two hundred years of tradition that unleashed the individual's spirit to create and to provide and to enrich. Centuries of building an economic powerhouse that dominates the world. Created by American Exceptionalism.

Quin Hillyer writes at The American Spectator,

There is something special about this country. The United States is exceptional. We are blessed by the good Lord, and in turn we have done more, far more, than any other people to spread freedom across the globe, and prosperity across the globe, and human rights across this great good Earth. We are a particularly good people...

Benjamin Franklin wondered if we, a good and virtuous people, could keep a republic, a system of government that would enable the system of capitalism.

Obama promises a change to Marxism. Other changes are sure to follow, if he is elected.

###

Thank you (foot)notes,

Hillyer continues comparing McCain to Obama,

We are a particularly good people -- and John McCain understands all this and believes it with every fiber of his being, down to his very marrow, in a way that is deeply spiritual in nature.

There is nothing fake about McCain's belief in American Exceptionalism. His belief in this is as genuine, and as deeply felt, as is a son's love for his father. He will defend this country, fight for this country, with every last breath in his body...

So there you have it: John McCain as a patriot firmly rooted in the American traditions of free enterprise, limited government, strong defense, personal accountability, and a decent respect for the cultural standards of the broad middle of the American public.



Those are the constituent elements of American exceptionalism -- and to his great credit, John McCain is an American exceptionalist, and an exceptional American.


How Is The Success of an Ad Campaign Measured in a Non-Profit?

October 30, 2008 | By Jack Yoest

Yesterday, Charmaine says, "We got hate mail."

"Success!" I replied.

obama_aul_letter_ohio.pngYour Business(R) Blogger teaches marketing at the local college and advises clients on the effectiveness of advertising.

AUL's Open Letter to Obama

The return on investment (ROI) in the for-profit businesses should be sales generated.

But not-for-profits have a different type of "product" peddled. The purpose of a non-profit is to improve the human condition.

So when a non-profit places a media buy, how does Your Business Blogger(R) suggest measuring success?

Hate Mail.

In for-profit, we measure love.
In non-profits, we measure hate.

Our country is evenly and bitterly divided into two competing world views. The animosity is so great and the two camps have opinions so different that we all might as well be on different planets.

We non-profit marketers are now interplanetary ambassadors. Captain Kirk never had it so hard.

So measure the "good" ad with "bad" feedback.

The Alert Reader might suggest that media hits could be an immediate proxy for any ad campaign effectiveness. But here in the non-profit world, the marketing manager should measure opposing, hateful articles, not the friendlies. Getting your friends to agree is helpful, to be sure. Getting the opposition reacting is better.

On Reasoned Audacity we limit, moderate and edit hate-comments, because most are not helpful and make for atrocious reading. Motto: Delectare et Docere.

To Please and To Instruct.

Hate-mail is not pleasing to read. A wise marketer measures this mail, crunches this data, but uses only for internals, not public consumption -- which would look like whining. Complaining about all the stoopid people on that other planet.

As Jack Welch advises: Never be a victim.

And as politicians are wont to say, "Throw a rock into a pack of dogs: the one that yelps is the one that got hit."

Measure the hits by the number of yelps.

Americans United for Life Action published an open letter in a full page in the Dayton Daily News, an Ohio newspaper . Back page, section A. Good size and location. Marketers would prefer more frequency than a one-time media buy. But a good ad "sells" in more than the buy in a particular geographic location.

Today, effective prints ads are picked up by alternative media and broadcast-cable outlets.

(Goodness, during the Huckabee campaign, Ed Rollins got media attention for an ad he didn't even run.)

See Charmaine's Open Letter to Senator Obama here and at the jump.

Read the ad and let us know if you think it "sells" -- if it persuades.

###

Thank you (foot)notes:

Letter to Obama Asks for Answer on Parental Involvement Laws

Group Reminds Voters Barack Obama Wants All Pro-Life Laws Overturned.

The patron saint of marketing John Wanamaker once quipped that "Half the money I spend on advertising is wasted; the trouble is, I don't know which half." Sometime a manager just gets lucky.

See LifeNew.com.

Americans United for Life Action Press Release.

From The Family Foundation.

Anglicans Ablaze.

Value Voters

Alliance Alert from ADF

Save the Little Humans.

Catholic Fire.


Continue Reading »

Presidential Debate: Bob Schieffer,
Americans Want to Hear a Question About Abortion

October 15, 2008 | By Jack Yoest

charmaine_yoest_pew_2006_2.jpgAUL Action to Bob Schieffer: Americans Want to Hear a Question About Abortion

Last update: 10:21 a.m. EDT Oct. 15, 2008

WASHINGTON, Oct 15, 2008 /PRNewswire-USNewswire via COMTEX/ --

Charmaine Yoest, Ph.D. president and CEO
AUL Action

As CBS News' Bob Schieffer prepares to moderate Wednesday night's final presidential candidate debate, AUL Action President Dr. Charmaine Yoest released the following letter.

Dear Mr. Schieffer,

As you prepare for Wednesday night's final presidential debate, I know that you will be working to raise questions on domestic issues that are of interest to a wide range of Americans. I encourage you to ask each candidate about his views on abortion -- something that has not been done at either of the previous debates.

Many Americans are single-issue voters when it comes to abortion, and many more view a candidate's position on abortion as one of a handful of issues on which they select a candidate.

While each candidate's position on Roe v. Wade is well known, it remains unknown what restrictions on abortion each candidate would support in order to achieve the widely agreed upon goal of reducing abortion.

And that is the question I encourage you to ask: What restrictions on abortion would you support in order to achieve the widely agreed upon goal of reducing the number of abortions in our country?

Possible follow up questions include:

-- A recent study by Dr. Michael New (University of Alabama) found that parental involvement laws reduce abortion by 13-31%.


Do you support the right of parents to be involved in the medical decisions of their minor daughters when abortion is being considered?


-- Do you support taxpayer funding for elective abortions?


-- Do you support laws that mandate abortion clinics meet minimum health and safety standards commonly applied to other types of medical practices?


-- Do you support laws requiring abortions be performed by licensed physicians?


Particularly given that Wednesday night's debate was scheduled to focus on domestic policy, the American voters need to hear each candidate respond to at least one question that addresses the topic of abortion, which is one of the central policy questions of our day.

I wish you all the best as you prepare for and moderate the debate.
Sincerely,

Charmaine Yoest, Ph.D.
President & CEO
AUL Action

About AUL Action,
AUL Action is the legislative arm of Americans United for Life (AUL). The first national pro-life organization in America, AUL has been committed to defending human life through vigorous judicial, legislative, and educational efforts at both the federal and state levels since 1971. In addition, AUL has been involved in every pro-life case before the Supreme Court since Roe v. Wade.
SOURCE Americans United For Life

Copyright (C) 2008 PR Newswire. All rights reserved
End of Story


Five Steps to Professional Management

October 4, 2008 | By Jack Yoest

jack_yoest_pub_shot_2007.jpgSolutions to Your Management Problems

Managers work to control events, instead of events controlling them. They anticipate the future . . . adapt to the present. . . and learn from the past.



* * * The Managing Management Time™ class trains managers


how to apply this philosophy to their own leadership challenges * * *



Are you running out of time...while your staff runs out of work? If your management skills need to be sharpened, join us at the Northern Virginia Community College, Arlington.



Who: Managers who need to get in control of events or to better influence results



What: An introduction to Managing Management Time



1. Vocational vs Management Time


2. Molecule of Management


3. Followership and Leadership


4. Management and Sales


5. Development of Direct Reports



When: Wednesday, October 8, 2008, 4:00 to 5:30pm



Where: NVCC, Room 304, 4600 North Fairfax Drive, Arlington, VA, 22203


Behind Holiday Inn. See Map.



Why: Improve managerial effectiveness



Cost: No Charge. Registration is required. Parking is limited.


Since 1960, over one million people have been trained in our practice of management. The MMT class teaches you, the manager, to leverage your management time, and the time of your team, to get more done.

Harvard Business Review published Managing Management Time: Who's Got the Monkey? in 1974, by Bill Oncken, Jr.. The article, an edited excerpt of the MMT seminar, has gone on to become one of the two most requested reprints in the history of the Review. The training summarized in the article is sometimes called the "Monkey Management" seminar.

Jack Yoest, Adjunct Professor of Management and President of Management Training of DC, is a former Armored Cavalry Officer in Combat Arms. His military leadership training and experience guides his management philosophy at the core of Managing Management Time™. He has managed software, health care and international human resource management companies.

Jack also served in the Governor's Office of the Commonwealth Virginia as Assistant Secretary for Health and Human Resources where he acted as the Chief Technology Officer for the secretariat. He was responsible for the successful Year 2000 (Y2K) conversion for the 16,000-employee unit. He was also a manager with a medical device start-up and helped move sales from zero to over $12 million, resulting in a buy-out by Johnson & Johnson. Jack has consulted in China and India.

Questions? www.Yoest.com, Jack@Yoest.org, or call Jack at 202.215.2434 to save your spot.

Class reading at the jump.


Continue Reading »

Media Alert: Your Business Blogger(R)
Interviewed for The Washington Post

September 30, 2008 | By Jack Yoest

jack_yoest_washington_post_2008.jpgYour Business Blogger(R) was interviewed on a series of articles on Bad Managers, Maybe (Gulp) The Problem Is You and in Think Your Boss Is Bad? Some Managers Can't Manage. What to Do If You've Got a Boss Who Only Makes Things Worse. By Tara Swords, Special to The Washington Post, Sunday, September 28, 2008

Jack Yoest says many people haven't learned how to be good workers.

In my conversation with Tara, my concern was not so much with mis-managers as it was with subordinates,

"Jack Yoest, president of Management Training of DC, takes a harder line on the boss-employee relationship and says it's the employee's job to relieve the boss's anxieties, not the other way around.

"If you have a nervous, micromanaging boss who's always in your hair, he probably doesn't trust you," Yoest says. "The employee hasn't sold the boss on his ability to get anything done, and I'd say, most of the time, it's the employee's fault." "

We talk about leadership but not follower-ship. And we teach neither,

Yoest says most people haven't been taught the mechanics of being a good employee. Rather than insisting that managers empower employees, Yoest urges employees to convince the boss that they are dependable and can act as the boss would.

The goal should be to go from an employee who does nothing unless told, or who is always asking the boss what to do, to an employee who recommends a course of action and, after gaining the boss's trust, acts on the boss's behalf.

And the end result of being a good subordinate who can anticipate, adapt and learn is to give the employee more control over the timing and content of his workload,

"When you've reached that level, you're at a whole new level of job security" because you're behaving like a leader, Yoest says. And that puts you one step closer to being the leader .

Not everyone aspires to management. But everyone wants independence and respect at work.

Read the entire story here. And check out the comments.

###

Thank you (foot)notes,

Caution! Sales Pitch Follows:
Check your calendar for Wednesday, October 8th at 4pm in Northern Virginia. I'm giving an open seminar on Solutions to Your Management Problems. No Charge, but registration is required. Email me for info.

Your Business Blogger(R) is an Adjunct Professor of Management at the Northern Virginia Community College.

YouTube syllabus Here,



Invitation and Media Alert: Your Business Blogger(R) on Solutions to Your Management Problems

September 26, 2008 | By Jack Yoest

jack_yoest_pub_shot_2007.jpgTwo Items for Your Consideration:
1) An Invitation
2) An Article
Your Business Blogger(R)

An Invitation for managers (with direct reports, the power to hire and fire, and a budget) Wednesday, October 8th from 4 to 5:30 pm in Northern Virginia near the Ballston Metro. A brief overview on Solutions to Your Management Problems. No Charge. Email me if you'd like more detail -- click here.

Your Business Blogger(R) was interviewed for an article on dealing with -- and managing -- Bad Bosses. It is scheduled to run this Sunday, 28 September in The Washington Post, Sunday Source section.

Let me know what you think and do make plans to attend the class.

And remember, If you are near Charlottesville, Virginia tomorrow, Saturday September 27th, Charmaine is speaking at the University of Virginia on women in leadership.

UPDATE: The article is up. Please take a look and link to the article in WaPo and I will owe you.


Palin in Church and Charmaine Quotes

September 4, 2008 | By Jack Yoest

Our liberal leftist friends do not know what to make of Sarah Palin.

They do not understand her faith in Jesus Christ.
They do not understand her leadership.
They do not understand her family.
They do not understand her husband.
They do not understand her ability to persuade.
They do not understand her politics.
They do not understand her ability to win.
They do not understand her love of the military.
They do not understand her motherhood of 5.
They do not understand her balancing work and home.
They do not understand her love of small-town America.
They do not understand her pro-life (com)passion.

Watch her short talk in a church in Alaska,

GOP strategist Ed Rollins called her performance last nite at the convention "magical."

Weekly Standard editor Fred Barnes observes that her manner of communication is natural and cannot be taught. Sarah Palin has both content and style.

***

Charmaines is quoted:

ChristianityToday.com has a substantial interview, From discouragement to excitement, by Sarah Pulliam

Americans United for Life Action president Charmaine Yoest is both relieved and excited about Sen. John McCain's vice presidential pick. Yoest spoke with me about the difference between last week and this week.

Last week, you saw the conservative base of the Republican Party really demoralized and discouraged when they were hearing all the talk about putting in a pro-abortion vice presidential pick. Now with such a solid platform coming out of the deliberations last week and a solid pro-life ticket, everybody's really excited.

People have been talking about the broadening of the evangelical agenda. Do you think that's happening?

As the leader of a pro-life organization, I find it really troubling when people try to juxtapose a pro-life agenda with other issues, like poverty, and saying there's some sort of zero-sum gain, that if you concentrate on life issues that doesn't mean you don't care about other issues as much.

13 WMAZ, For McCain, 6 Keys to Victory,

"There is an authentic McCain voice on these issues," says Charmaine Yoest, president of Americans United for Life. "He has to find it and use it."

On CNN HeadLine News, yesterday afternoon, Charmaine said that Sarah's husband, "Is being airbushed out of the picture," by the unhappy feminists.

LifeNews.com writes, Republican Party Cmte OK Strong Pro-Life Platform Condemning Abortion

"We call for a ban on human cloning and a ban on the creation of or experimentation on human embryos for research purposes" and a "ban on all embryonic stem-cell research, public or private."

Charmaine Yoest, the president of Americans United for Life, updated LifeNews.com on the changes.

"Very late in the day, a pro-life ally advanced an argument which opened the door to embryonic-destructive stem cell research. The amendment offered would have undermined the section's clear language banning embryonic stem cell research," she said.

"As you can imagine, the discussion became pretty intense," she added.

"After significant back-and-forth among the delegates -- which was punctuated by an adjournment to a side conference in a hallway where the delegates standing up for a strong ban were 'encouraged' to give way -- the final language remained firm on an unequivocal ban on embryonic-destructive research and experimentation," Yoest said.

"We can take deep satisfaction tonight in knowing that the platform recommended to the party by the committee will be a strong pro-life document," she told LifeNews.com.

Values Voter News writes,

Dr. Charmaine Yoest, president and CEO of Americans United for Life, said although this is not what Sarah Palin wished for her daughter, "the way we react to life's challenges is the true testament to our character." But all this attention has brought to light an important issue!!! "Until Monday, teen pregnancy and sex education were not issues in the national political campaign. According to the Associated Press, Sarah Palin -- in a 2006 questionnaire distributed to gubernatorial candidates -- said that "explicit sex-ed program will not find my support."

Not everyone is happy. McCain's Capitulation to the Religious Right Now Complete,

Charmaine Yoest, Americans United for Life: "And then when [Palin] was announced -- it was like you couldn't breathe. [We] were grabbing each other and jumping up and down."

The Canberrra Times from Austrialia reports Palin's teen daughter pregnant,

Charmaine Yoest, Head of Americans United for Life, said, "We join them in welcoming this new life."

She closes at 2pm this morning summing up the Sarah speech, emailing, It was amazing! She was so great! Just came out of the CNN after-party, now stuck in the shuttle cause of protestors!!

###

A high-tech liberal abortion advocate who lives in both Alaska and Colorado (no, I'm sure that he doesn't vote in both states...) says, I'm speechless. I don't think I even know how to process this anymore.

OK, so Your Business Blogger(R) would not approve of tatoos. If this is her first born's biggest "fault" then the country will be just fine under a McCain administration. See Looking For A Job...With Tattoos? and Scars Are Tattoos...With Better Stories.

Alert Readers will recall that we are the biggest fans of Ed Rollins when Charmaine worked with him on the Huckabee campaign.


Management Training at Leadership Institute

September 1, 2008 | By Jack Yoest

Your Business Blogger(R) just returned from meeting a number of conservative friends in Minneapolis-St. Paul in preparation for the GOP convention. It was exciting to talk with the good-guys from across the country especially during the Palin pick for VP.

I ran into my good friend Morton Blackwell who has run conservative politics in Virginia for decades and heads up the Leadership Institute in Arlington, Virginia.

Recently, I was honored to give a brief presentation on management to LI. The overview requested was on Managing Management Time(TM) created and developed by The William Oncken Corporation.

LI also asked about some time management techiques and I certainly obliged.

But.

But Alert Readers will know that Managing Management Time(tm) is a philosophy created to teach managers to be more effective; to control events. MMT is NOT a time management course.

The briefing is divided into four short segments.

Part 1

Part 2

Part 3

Part 4

###

Thankyou foot(notes):

Full Disclosure: Your Business Blogger(R) is a licensed agent for The William Oncken Corporation.

Charmaine and I spent last week in Minneapolis and we just put her back on a plane this afternoon to attend the GOP convention. See her quotes in The Wall Street Journal. She is the president and CEO of Americans United for Life and former senior advisor to the Huckabee for president campaign.


Charmaine Named President and CEO of
Americans United for Life

August 7, 2008 | By Jack Yoest

aul_logo.jpgPRESS RELEASE

FOR IMMEDIATE RELEASE
Media Contact: Matthew Eppinette
Matthew.Eppinette@AUL.org
312.568.4701

New Era Brings New Leadership: Americans United for Life Names
Dr. Charmaine Yoest President and CEO


Chicago, Illinois -- Charmaine Yoest, Ph.D., a well-known pro-family leader, author, and media commentator, takes the helm of Americans United for Life (AUL) as president and chief executive officer on August 11, 2008.

Robert Harvey, Chairman of the AUL Board of Directors said, "Dr. Yoest's experience in pro-life issues, in political strategy, and in organizational communications make her the ideal person to lead the team at AUL in taking on challenges and capitalizing on opportunities in the present legal and political climate."

The U.S. Supreme Court's 2007 Gonzales decision upholding the Federal Partial Birth Abortion Ban Act marked the beginning of a new era in the battle over life issues. In short, the decision dramatically opened up new doors for protecting life through the law.

In striking contrast, the U.S. Congress and five states this year considered Freedom of Choice Act (FOCA) legislation, which would wipe away virtually every law on abortion nationwide, allowing abortion-on-demand in all nine months of pregnancy for any reason, without any restrictions.

"It is a great honor to join AUL, an organization with a remarkable reputation for excellence and achievement," said Yoest. "AUL has been involved in every pro-life case before the U.S. Supreme Court since Roe v. Wade, and AUL-authored legislation is in place all around the country, saving lives every day."

Yoest added, "I look forward to exciting days ahead, building on this rich legacy and working to increase the legal protection of human lives."

Most recently, Yoest served as vice-president of communications at the Family Research Council, one of the largest pro-family public policy organizations in the country.

Her political experience spans working in the Reagan White House to serving as a Senior Advisor to the 2008 Huckabee for President Campaign.

A regular political commentator, Dr. Yoest has appeared on all of the major networks and cable outlets. In print, she is quoted regularly and has been published widely. She is also the author of Mother in the Middle (HarperCollins), an examination of work/family and childcare policy.

Yoest holds a Ph.D. from the University of Virginia. She lives with her husband, Jack, and their five children in the Washington, D.C. area.

Dr. Yoest succeeds Clarke D. Forsythe, Esq., a 22-year AUL veteran who served as interim president and who will continue in senior leadership of the organization.

About Americans United for Life

Americans United for Life (AUL) is a nonprofit, public-interest law and policy organization whose vision is a nation in which every human being is welcomed in life and protected in law. The first national pro-life organization in America, AUL has been committed to defending human life through vigorous judicial, legislative, and educational efforts at both the federal and state levels since 1971. The Wall Street Journal has profiled AUL, and PBS's Frontline program chronicled AUL's successful efforts in Mississippi.

Website: http://www.AUL.org

Blog: http://Blog.AUL.org

Media Contact:

Matthew Eppinette

Matthew.Eppinette@AUL.org

312.568.4701


Two Sides of Advertising: Very Good & Very Bad

July 25, 2008 | By Jack Yoest

A common question from my business students is "Why are some ads so bad?"

It does seem odd. Why would marketing managers (Budget? What budget?) spent millions for what seems to be a bad impression. Or simply to shock.

At times marketers will deliberately make an awful advertisement to make it memorable. So that a consumer walking down a grocery store aisle will remember a product. But sometimes marketers have gone too far.

So Your Business Blogger(R) has assembled two sets of ads: Good and Bad.

Let's start with the good. The motto in my business is Delectare et Docere, To Please and To Instruct.

The first set of advertisements -- or edu-tainment -- is To Please and To Remind. The Georgia-Pacific paper company did a series of Brawny Man ads a few years ago, still alive on YouTube. A bit longer at some 120 seconds on the web which is a destination that viewers tune in and view with a purpose, which is to please. Even a novice will notice that the target market is women. Alert Readers will notice the early 'product placement' in the ad.

There's lot's more Brawny Man -- but let us begin our descent from good to bad.

Some marketing gurus have crossed over to the dark side with dark ads. Ancient Jewish tradition commands the faithful to imagine no evil. "As a man thinks in his heart, so he is." And "Guard your heart, it is the wellspring of life."

It is a sound life strategy to permit only good inside your circle of friends, your house, your head. Imagine world peace, as the new-agers would say.

But some ad messages put darkness on display.

Charmaine recently appeared on Fox to debate shock advertising. (Your Business Blogger(R) married way over his head...)

Charmaine_Yoest_Fox_News_Live060306.jpg


Charmaine on an earlier FOX appearance
Charmaine Yoest, Ph.D., appeared on Fox News on March 1, 2008 to debate the issue of edgy ads and to discuss the prevalence of shock-style advertising in the media.

Charmaine debated Greg Muehler from Serve Marketing who produced some of the shock ads.

FOX, fair and balanced is a family network and showed only those mildest of ads -- Steve McQueen's Bullet had more violent car chase scenes. Or The French Connection. The examples are not too bad.

But bad is coming at the end of this post.

###

Thank you (foot)notes:

Has some advertising crossed the line? Shock ads linked below.
Caution: Might be safe for work -- but not for kids.

From Newsweek, This Is Your Brain on Scary Ads -- Are these graphic PSAs inspiring or offensive? You decide.,

The image is meant to shock: a little girl's face atop a woman's body, cleavage spilling over a low-cut cocktail dress. ...The ads are disturbing, to put it mildly. But more disturbing, its creators say, is what they're trying to combat: 71 percent of teen pregnancies in inner-city Milwaukee are the result of statutory rape. ... But industry experts say the campaign represents a genre of public-service advertising that's becoming more lurid than ever.

Shock advertising is an age-old gimmick. But compared with milder fare from years past ("This is your brain on drugs"), today's imagery is "like a sledgehammer to the face," says Steve Hall, founder of the industry blog AdRants. For instance: the ad displayed above-an anti-drunk-driving spot for Arrive Alive-featuring a scantily clad girl collapsed in a men's bathroom. Experts have called it muddled and pointlessly provocative.

Alert Reader Dr. Kalynne Pudner, at Auburn University and teaches Biz Ethics, points us to this analysis by By Jeffrey A. Tucker at Mises, as in Ludwig von,

But why must it be tacky and unbearable to so many of us? Well, let's be blunt: business is trying to reach the masses. Mises explains:
"Business propaganda must be obtrusive and blatant. It is its aim to attract the attention of slow people, to rouse latent wishes, to entice men to substitute innovation for inert clinging to traditional routine. In order to succeed, advertising must be adjusted to the mentality of the people courted. It must suit their tastes and speak their idiom. Advertising is shrill, noisy, coarse, puffing, because the public does not react to dignified allusions. It is the bad taste of the public that forces the advertisers to display bad taste in their publicity campaigns. The art of advertising has evolved into a branch of applied psychology, a sister discipline of pedagogy. Like all things designed to suit the taste of the masses, advertising is repellent to people of delicate feeling."

A sister discipline of pedagogy? Yes indeed it is, and it is also art, and those with "delicate feeling" need to learn to appreciate it for what it is. They don't have to believe a word of it. Decline to drink the potion to make you thin. Refuse the breakfast that will make you concentrate. Eschew the hand cream that will restore moisture. Be as skeptical as you want and, instead, save every penny. Turn off the television if you hate it and sit in your perfect environment and listen to Gregorian chant.

Newsweek continues,

Still, deterrence by disgust can work. In 2006, a series of Volkswagen safety ads drew attention for showing its cars in heart-stopping traffic accidents; within weeks, sales inquiries were up. A more recent ad for Canadian workplace safety features a glowing young chef describing her fiancé, whom she'll never marry, she says, because she's about to be in a "terrible accident." She then slips and scorches her face with a cauldron of boiling water. ... "Some small amount of discomfort is worth it if it creates positive change," says Gary Mueller, founder of Serve, the agency behind the statutory-rape ads. The small discomfort, though, is getting bigger.

Danger: gallery of shock ads on Newsweek.

See: Reality, Marketing and Aristotle. Your Business Blogger and Charmaine were extras background artists in a movie. But The Dude was the star. And gave us a lesson in marketing.

Ludwig von Mises. Mises is pronounced "MEE-zus." Charmaine told me.

Kalynne Pudner earned her Ph.D. at the University of Virginia. Auburn was lucky to get her.

For more on the ads click here.

Please watch the video and let us know what you think or comment below.

Cross Post from Management Training of DC, LLC: click here Advertising: The Good and The Bad


The Leadership Development Carnival is Up

July 7, 2008 | By Jack Yoest

The new Leadership Development Carnival #1 is up and running at Great Leadership, hosted by Dan McCarthy. The Carnival is a clearing house of leadership and leadership development advice and commentary from over 30 leadership pundits, including Your Business Blogger(R).

Carnivals serve a vital function in the blogosphere that is missing in most conventional blogs: Editorial oversight.

Dan McCarthy does this ably and without direct compensation. Bloggers work for links and traffic. Go visit.

Dan will be working as the editor of the Leadership Development Carnival every month. If you'd like to submit an article, use the carnival submission form.

My humble submission was The Four Speeches Every Speaker Delivers.

Most people fear public speaking more than death itself. The public-speakers'-adrenaline rush forces the talker to review his podium performance.

And while there at Great Leadership be sure to visit Keeping Your Study Skills Razor Sharp that I may have to steal borrow for my students.



Save the Date: September 27, 2008; Women in Leadership

June 14, 2008 | By Jack Yoest

The Women in Leadership & Philanthropy program, is hosting a conference at the University of Virginia in Charlottesville.

You are invited.

huckabee_charmaine_december_07.jpgCharmaine will be speaking from her experience as a senior adviser to the Huckabee for President campaign.

Alert Readers will recall Charmaine also served in the Reagan Administration as a White House (unmolested) intern .

She also served in the Office of Presidential Personnel under Bob Tuttle, current Ambassador to the Court of St. James's.

The Women in Politics panel is scheduled for Saturday, Sept. 27, 2008, from 9:30 to10:45 a.m., at the Darden School's Abbott Auditorium.

From UVA,

...[S]peakers on this panel: UVa. alums

Charmaine Yoest [Ph.D.] (Family Research Council, former adviser to Mike Huckabee) [confirmed]

Cheryl Mills (advisor to Hillary Clinton) [confirmed],

and Janet Napolitano (Governor of Arizona) [awaiting confirmation].

We may also ask [other] alums... The panel will be moderated by Vesla Weaver, assistant professor of politics and a UVA alum as well.

At this point, our conception of the Women in Politics panel is:

More than ever before, women - Republicans, Democrats and Independents - are making a difference in the American political arena and U.Va. alumnae are among those leading the way. Please join us for a panel discussion of the contemporary role of women in American politics.

Potential topics include the 2008 presidential election, the historic role of Senator Hillary Clinton's candidacy and the short list of women who may be considered as vice presidential nominees in both major political parties.

For more information on the conference, please visit the conference Web site.

###

Thank you (foot)notes:

Tips for visiting Mr. Jefferson's University. While at UVA, never say 'campus.' Say 'grounds.'

Address Ph.D.'s not as 'Dr.' but as 'Mr.' or 'Ms.' in keeping with our third president's sense of fraternite and Voltaire and all things French. Egalite run amuck.

See Christopher Hitchens on Thomas Jefferson.

Work and Family: One Size Does Not Fit All

Your Business Blogger(R) of Management Training of DC, LLC, is an adjunct professor of management at NOVA and a licensed agent for the William Oncken Corporation.

More at the jump.


Continue Reading »

Managers & Interns: Free Workshop at the Leadership Institute

June 3, 2008 | By Jack Yoest

yoest_stern_business_school_NYU_nov_2006_cropped.jpg

Your Business Blogger(R)
at the Stern School of Business
New York University
From the Leadership Institute,


Do you want your interns to be more organized, resourceful and effective?

The best internships enable interns to complete projects that create value for the organization, and to learn useful skills under the supervision of a mentor.

But interns often come to Washington with unrealistic expectations, which frustrate interns and mentors alike.

Send your interns to the Intern Workshop at the
Leadership Institute’s Stephen P.J. Wood building in
Arlington, Virginia on June 12, 2008,
from 9:15 am to 7:00 pm.

LI’s Intern Workshop teaches interns to set and achieve realistic goals during their internships.

Workshop speakers present tips about:

How to become an unforgettable asset

How to prioritize and get more done

Effective networking

Surviving on zero dollars a day

Personal development

This day-long workshop is free of charge.
It includes a free lunch and free dinner.

The Leadership Institute provides this service to philosophically like-minded organizations and offices to help you and your interns get the most out of your investment in them.

[To learn more about this seminar, click here.]

To register visit www.leadershipinstitute.org

For questions or additional information please
email Mary Koehn

or call (800) 827-LEAD

Your Business Blogger(R) will be teaching a short segment on Completed Staff Work and Managing Management Time(tm).

When LI says Free Workshop at the Leadership Institute, they really mean FREE. And there is a FREE LUNCH.

###

Thank you (foot)notes:

Jack Yoest is an Adjunct Professor of Management and President of Management Training of DC, LLC. He blogs with his wife Charmaine at Reasoned Audacity.


Subway Resturants to Homeschoolers: You Have No Class

May 27, 2008 | By Jack Yoest

The Dreamer scored in the 93rd percentile in Math for her grade in the Commonwealth of Virginia. I promised her a reward night out -- But a daddy-daughter-dinner-date at Subways won't be happening.

A good deal of her education was in homeschooling where Your Business Blogger(R) worked with her on that topic that counted: Counting. The hard sciences that "girls don't do well."

Not good in Math? Not my girls. My expectation was that they would do well in the quantitatives. (Parent and teacher expectations are the biggest variable in the success of students.) My wife is a genius with SPSS and regression analysis . The Dancer and The Diva are rabid readers and love 'rithmatic -- and are bloggers.

The Penta-Posse are outliers on the bell curve of school age young'ums.

So. I promised The Dreamer a night out. But not at Subway. The restaurant is off the good-guy list for two reasons:

1) The company doesn't care for homeschoolers, and

2) They can't spell.

Our friend Don Wildmon at the American Family Association sends this along,

Subway tells home schoolers: We will not allow you to participate in our contest. Subway discriminates against home schoolers.

Subway, the sandwich restaurant, wants to hear your child's story – unless he or she is home schooled.

The national chain's "Every Sandwich Tells a Story Contest" offers prizes and a chance to be published on the Subway Web site and in Scholastic's "Parent & Child" magazine but specifically excludes home schoolers. Subway's website states:

NO PURCHASE NECESSARY TO ENTER OR WIN. Contest is open only to legal residents of the Untied (sic) States who are currently over the age of 18 and have children who attend elementary, private or parochial schools that serve grades PreK-6. No home schools will be accepted.

Subway will probably say they excluded home schools because of the main prize ($5,000 worth of athletic equipment to the winning child's school). But Subway could have given it to a local park, church or school of the winning home schooler's choice.

Subway's Web site promotion not only misspells "Untied (sic) States," but offers the grand prize winner a "Scholastic Gift Bastket (sic) for your home."

Subway's leadership clearly does not understand the value of homeschooling. In addition to learning how to spell, we are keeping our kids clear of the public schools' Family Life Education: Which is, as is commonly known, Sex Ed taught by liberals. When almost 20% of teens have herpes -- one would hope that this objective fact might persuade our feminist free-lovers that the condom classes might not be working.

Nope. The public payroll sex trainers are working even harder.

Here's some of what appears in Family Life Education for grades six through eight,

6.1 The student will learn that there are many health care and safety agencies in the community.
No need to talk with mom or dad, or aunt Sally or uncle Joe. The Planned Parenthood abortion clinic is just around the corner.

6.7 The student will be able to describe the etiology, effects and transmission of the HIV virus.
Clean needles for drug users? Contaminated blood supply? This is more important than spelling or math? The school will not reveal the detail of homosexual sex acts in the spread of the HIV virus. I did see a very nice man who teaches the course, however.

6.8 ...[E]valuate ...sexuality, and gender stereotyping...
The feminists are determined to get women in combat in the armed services.

7.7 The student will recognize that sexual behaviors are conscious decisions...
The public schools are a bit confused even about their own world view: homosexuality is a conscious decision; a preference -- not an orientation. FLE lurched into the truth.

So Subway supports only public schools, can't spell and doesn't like homeschoolers.

Dinner at Subway? No sirree -- We all are a-going to Chick-fil-a.
chick-fil-a_savemoremarriages.jpg

Chick-fil-A

###

Thank you (foot)notes:

Tom Peters once remarked that excellence should permeate an organization, especially for managing the perceptions of the customer. This is why managers make so much money. Airlines, in the consumers' mind, must understand that if the tray tables are dirty, the airline doesn't do engine maintenance.

The Army taught if boots were not shined, the soldier couldn't shoot straight.

If Subway can't spell, their food will make you [sic].

Send an e-mail to Subway President Frederick A. DeLuca. Tell him you will not eat with them anymore until and unless they allow home schoolers to participate. ©2008 Doctor's Associates Inc. SUBWAY® is a registered trademark of Doctor's Associates Inc.

This is an unpaid endorsement of Chick-fil-A.

See some commonsense at The sexual ‘revolution’ that keeps on turning

This is a cross post from Pro-Life Unity.


MEDIA ALERT: Charmaine on Martha McCallum at FOX News

| By Jack Yoest

martha_maccallum_2008_fox.jpg

Martha McCallum on FOX
Charmaine will be appearing on the FOX News Live Desk with Martha McCallum to discuss today's hot topics:

Clinton's undisciplined messaging; McCain invites Obama to Iraq; Allergic to WiFi under ADA?

Alert Readers might be interested in our recent article in National Review Online by Your Business Blogger(R) and Charmaine on Hillary Clinton's management style: The woman can’t manage. “Bad Management

Hit time is 1pm eastern on FOX News.

###

Thank you (foot)notes:

Please email us your comments.

See Does Wi-Fi Violate the ADA?

I'm dubious that this is a violation of the ADA. If the plaintiffs feel the effects of Wi-Fi signals even inside their specially protected homes, it's hard to see how the city (which has got to be an awfully minor contributor to the aggregate Wi-Fi signals within its boundaries) could reasonably modify its policies and practices to avoid the problems these plaintiffs are facing.

USAToday, Allergic to WiFi? Group fights Internet hotspots in Santa Fe,

[t]he World Health Organization says there's little to suggest that electromagnetic fields are responsible for the "range of non-specific symptoms" that such sufferers have described.

"A number of studies have been conducted where [electromagnetic hypersensitivity] individuals were exposed to [electromagnetic fields] similar to those that they attributed to the cause of their symptoms. The aim was to elicit symptoms under controlled laboratory conditions," the organization says. "The majority of studies indicate that EHS individuals cannot detect EMF exposure any more accurately than non-EHS individuals. Well controlled and conducted double-blind studies have shown that symptoms were not correlated with EMF exposure."

The World Health Organization reports on This reputed sensitivity to EMF has been generally termed “electromagnetic hypersensitivity” or EHS,

A number of studies have been conducted where EHS individuals were exposed to EMF similar to those that they attributed to the cause of their symptoms. The aim was to elicit symptoms under controlled laboratory conditions.

The majority of studies indicate that EHS individuals cannot detect EMF exposure any more accurately than non-EHS individuals. Well controlled and conducted double-blind studies have shown that symptoms were not correlated with EMF exposure.

It has been suggested that symptoms experienced by some EHS individuals might arise from environmental factors unrelated to EMF. Examples may include “flicker” from fluorescent lights, glare and other visual problems with VDUs, and poor ergonomic design of computer workstations. Other factors that may play a role include poor indoor air quality or stress in the workplace or living environment.

There are also some indications that these symptoms may be due to pre-existing psychiatric conditions as well as stress reactions as a result of worrying about EMF health effects, rather than the EMF exposure itself.

From TechDirt, If You're Going To Claim That WiFi Violates The ADA, Shouldn't You Need To Prove It Actually Hurts People?


Teamwork & Rowing: 2008 National Scholastic Championship, Oak Ridge, TN

May 21, 2008 | By Jack Yoest

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Launching area for the crew regatta
click on image for live feed web-cam
Building Teams and Teamwork is the mantra of the modern manager.

How does a manager take a group of talented individual contributors and motivate them to, well, pull together as one unit in the same boat?

Last year The Chronicle of Higher Education lurched into the truth in an article All for One.

It was a story on rowing.

And in it Your Business Blogger(R) read a business lesson.

For both my business practice and The Dreamer's crewing at her high school.

***

race_course_oakridge.jpg


Race Course
Click on image for live feed
web-cam
The Oak Ridge Rowing Association and the Scholastic Rowing Association of America is sponsoring the 2008 National Scholastic Championships in Oak Ridge, TN. Several thousand visitors will go down to the river and pray for blue skies and flat water.

We are packing up the monster Huck-a-truck and the Penta-Posse (minus The Dreamer traveling with her team) and will gas-guzzle our way to the Volunteer State to watch our girls compete at the regatta.

With a monster carbon footprint.

Listening to the Oak Ridge Boys .

(Ain't America great or what?)

The Women's Freshmen Eight will row at 10:15am on Friday the 23rd. Please check the schedule.

The Women's coach was able to persuade decision makers to allow his team to use the Invictus. A new and faster boat used by upper class men at their high school.

Where tenths of a second determine winners, the perception of crewing a world-class shell can make the difference. If the women think they are faster, they will be.

Rowing is 90 percent mental, the other half is physical.

Apologies to Yogi Berra.

***

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Scholastic Rowing Association
of America
Regatta 2008

Which brings us back to Notes From Academe, in The Chronicle of Higher Education. Writer Scott Smallwood visited the Cambridge University Boat Club in the UK to write about the yearly Oxford-Cambridge competition.

Alert Readers will recall that Charmaine and Your Business Blogger(R) read at Oxford and attended our first rowing event on the narrow creeks that pass for rivers at ox ford.

Duncan Holland, the Cambridge coach with some 20 years experience, helped Dutch rowers to an Olympic medal. He well understands that even though he's got winning seasons, only one race matters as a condition of (enjoyable) employment:

Beat Oxford.

Picking eight rowers seems like an easy task for a coach,

With rowing machines that can spit out reams of numbers about how fast and hard every rower can pull, what's so hard about choosing a team? Why not just pick the eight strongest guys and be done with it? It turns out...that team dynamics are trickier than that. The eight who are eventually chosen will be not necessarily the fastest individual rowers, but the best combination of rowers.

Smallwood continues,

Quintus Travis, a past president of the boat club and now treasurer, puts the mystery more bluntly: "There are always a couple [of rowers] who are stunted, but somehow they make the boats go faster."

The Brits can be brutal.

Mr. de Rond is a professor at Cambridge's Judge Business School and is studying the Cambridge athletes and the team and the coach,

...de Rond sees the answer [of the faster boats] in how team members bond. He draws a comparison from a 2005 paper in the Harvard Business Review by Tiziana E. Casciaro, of Harvard, and Miguel Sousa Lobo, of Duke University. The pair studied likability versus competence. Their work boils down to this: When choosing whom to work with, do you pick the lovable fool or the competent jerk? People, especially managers, often say they value competence above all. But in practice, they'll often trade some of that competence for likability. And that may not be so dumb.
Mr. de Rond doesn't think any of the Cambridge rowers are incompetent. No matter how lovable you are, you can't get in this boat unless you're a top-notch rower.

But here the Cambridge rowers become a self-directed team. Something business managers talk about but seldom see,

When the tentative roster was chosen," says [de Rond], Dan wasn't originally on the list." The other men successfully lobbied the coaches to put him in the varsity boat, even though by the numbers he was a borderline choice. Now, he says, [Dan's] social skills -- he's the class clown, really -- have improved the psychology of the entire team.

Like the coaches, this is where managers work their magic. To assemble a team that maximizes strengths and minimizes weaknesses, as Peter Drucker said.

So the women's coach got a better boat for his team. Coaches and managers get paid to figure out the immeasurables; the intangibles that go into building a winning team.

This Freshman Women's coach has got it figured out.

If he reported to me, I'd get him a raise...

###

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Yorktown Crew Boosters
Thank you (foot)notes:

On April 7, 2007, in the 153rd match-up: Cambridge beat Oxford.

This is a cross post from Management Training of DC, LLC.

All for One by Scott Smallwood was published on May 4, 2007 in The Chronicle of Higher Education.

See video from the Stotesbury Regatta.

From The New York Times, From a World-Class Rower, Tips to Sharpen Technique. Watch the video on how to film a rower's movement and a slide show on training.


Mix It Up

“There’s this saying that ‘Miles make champions,’ ” Michelle Guerette said. So she spends up to five hours a day on the water, doing a variety of workouts. Mix these pieces into your own sculling training:

BUILDING BLOCKS A base training session “addresses fitness, feeling and rhythm,” Charley Butt said. As with a runner, he said, what matters is “how a rower gets in the miles.” He advised rowing for 25 minutes at 75 percent of full pressure at a stroke rate of 16 to 20. Then, he said, paddle for 5 to 10 minutes and repeat. Maintaining a low stroke rate allows you to concentrate on technique.

Stan Hudy will not be at the races. A loss for us all.


Can Hillary Clinton Manage?

May 20, 2008 | By Jack Yoest

nro_logo.gif


National
Review
Online
Your Business Blogger(R) and Charmaine have an article up on NRO.

Bad Management: Hillary Clinton in practice.
May 5, 2008 4:00 AM

By Jack & Charmaine Yoest

Good management looks easy when good numbers come in. But when the numbers are down -- whether in sales or votes -- managing begins to look like real work.

As recently as this past November, the New York Times was trumpeting Hillary Clinton’s “No-Nonsense Style” as a manager. The story hailed her as a well-organized leader who had “honed” her skills, adjusted her style after the health care reform debacle, and had generated enduring loyalty from a cadre of skilled aides operating smoothly in HillaryLand.

Continue reading at the jump.

###

Thank you (foot)notes:

Kentucky and Oregon are voting today. Obama cannot win. Hillary cannot lose.

Full Disclosure: Charmaine served as senior advisor to the Huckabee presidential campaign.

See The Best Company Structure in Four Easy Steps and Management: 10 Tips.


Continue Reading »

Meet Dr. Herb London Tuesday, May 13th: America's Secular Challenge: The Rise of a New National Religion

May 12, 2008 | By Jack Yoest

Eli Gold, from The Harbour League writes,

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Dr. Herb London

As you are aware by now, on this Tuesday May 13th the Harbour League will be hosting a talk by the Hudson Institute president and THL board member, Dr. Herb London. In consideration of the attendance of our entire board of trustees, the event will take place at: The Cloisters, 10440 Falls Road in Lutherville, Maryland and not at the Harbour League's office.

The evening will begin at 7 pm (doors open at 6:30pm)with a talk given by Dr. Herb London entitled, "America's Secular Challenge: The Rise of a New National Religion". Dr. London will suggest that the rise of secularism in the United States is a flaccid response to the challenge presented by the fanaticism of radical Islam. In the so-called war of ideas we are handicapped in our ability to thwart the inroads of fanaticism by a reflexive belief in relativism, one dimension of secular humanism.

The rise of secular humanism not only challenges the traditional antecedent of the nation, it is an ineffective response to the challenge of Islam. The result? If you don't know what you believe in, you are unable to defend what is worthwhile. Something that, if understood, can change Maryland for the better.

Following the talk and question and answer session, there will be a dessert reception that will give you a chance to talk with any member of member of the board regarding the movement.

To RSVP to this for this event or to the dinner prior to the talk please visit www.TheHarbourLeague.org or call 410-753-4560.

We look forward to seeing you there.

The Harbour League
2800 Quarry Lake Drive, Suite 140
Baltimore, MD 21209
410 753-4560
410 415-0800

###

Thank you (foot)notes:

Herb London's daughter, Stacey London, will NOT be present (I don't think). Although he might answer questions...

Your Business Blogger(R) and Charmaine and The Dude will be attending.

More on Dr. London at the jump.


Continue Reading »

MEDIA ALERT: Charmaine on FOX News with Martha McCallum & Glen Beck

May 5, 2008 | By Jack Yoest

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Glenn Beck on CNN
Today is Cinco de Mayo. Memorable for Your Business Blogger(R) for a number of reasons. One of which is our anniversary. The guys say this is not fair -- because it is so easy to remember...

So Charmaine and I are a-celebrating. Off to New York City. The Big Apple. See some old friends. Take in a couple of shows. Charmaine is looking forward to them...

I wish I was with her.

She will be appearing on The Glenn Beck Program: The Fusion of Entertainment and Enlightenment. (Which might be about the best reason to tune in CNN these days. CNN is trying.)

Delectare et Docere

She will debating the wisdom of the trend for co-ed dorms in institutions of higher education. See more at the jump.

Hit time is 7pm and 9pm eastern on CNN HeadLine News. Tune in and let us know what you think.

martha_maccallum_2008_fox.jpg

Martha McCallum on FOX
Charmaine will also be appearing on the FOX News Live Desk with Martha McCallum to discuss today's hot topics:

Michigan and Florida Delegates, Celebrity Endorsements, Oprah Winfrey in Rev. Jeremiah Wright's church.

Hit time is 1pm eastern on FOX News.

###

Thank you (foot)notes:

National Review Online is running an article by Your Business Blogger(R) and Charmaine on Hillary Clinton's management style:

JACK & CHARMAINE YOEST: The woman can’t manage. “Bad Management” 05/05 4:00 AM More at the jump.

Please email us your comments.

May is also the anniversary of getting my car. (This is important to car guys.)


Continue Reading »

The Managerial Woman

May 1, 2008 | By Jack Yoest

Dr. Mom has written extensively on women in management. I appreciate her writing: it keeps her and Charmaine out of Nordstroms...

Here is a speech she gave some 20 years ago -- it seems that mom was on the cutting edge.

Note her use of 'alliances' used by managers to get things done. Your Business Blogger(R) was using the term "networks." Bill Oncken uses "support" both as a verb and as an adjective describing 'system' in his "molecule of management."

Dr. Crouse has the better word, I believe.

The Managerial Woman
SETTLING IN, BRANCHING OUT, MOVING UP

By JANICE SHAW CROUSE, Associate Vice President for Academic Affairs,
Taylor University

Delivered to the Career Women’s Council, Marion, Indiana, August 19, 1986

It is with a tremendous amount of gratitude and to be honest just a few pinches of regret that I stand here today and officially close the first year of the Marion-Grant County Career Women’s Council. I hope that you all share in the sense of satisfaction at what has been accomplished this year. There is a summary of the year’s activities at your place setting. Here you see the joint product of the hard work of this year’s officers and committee chairs as they worked to launch this organization and to plan challenging and interesting programs. I am proud of the growth and development that has occurred in our founding year and I know that you join me in expressing appreciation to each person who made this year such a success. Further, I look forward to the coming year since I know that the new officers whom we installed today are well-qualified and the plans which they have already begun laying out for next year are exciting. I look forward to seeing the continuing progress and growth which is sure to come under their leadership....


Continue Reading »

U.S. Fourth Fleet Re-Establishment

April 26, 2008 | By Jack Yoest

A product of...
Navy Office of Information
www.navy.mil
703.697.5342
April 24, 2008
U.S. Fourth Fleet Re-Establishment
“Re-establishing the Fourth Fleet recognizes the immense importance of maritime security in the southern part of the Western Hemisphere and signals our support and interest in the civil and military maritime services in Central and South America. Our Maritime Strategy raises the importance of working with international partners as the basis of global maritime security. This change increases our emphasis in the region on employing naval forces to build confidence and trust among nations through collective maritime security efforts that focus on common threats and mutual interests.”
– Adm. Gary Roughead, Chief of Naval Operations
After extensive consideration and consultation, the Secretary of the Navy and the CNO have concluded that there are clear and compelling reasons to re-establish Commander, U.S. Fourth Fleet Headquarters as dual-hatted with Commander, U.S. Naval Forces Southern Command.
Conducting the Maritime Strategy in a dynamic maritime region
A Fourth Fleet headquarters would be more effective in conducting the full spectrum of Maritime Strategy missions which promote and strengthen coalition building, develop partner nation capabilities and deter aggression.
• The command will provide enhanced support to U.S. Southern Command’s (SOUTHCOM) Operational and Contingency Plans, which are primarily maritime missions.
• As we have seen in other areas of the world, forward presence of naval forces provides regional stability and understanding of our local partners. The nation has vital interests in this dynamic region and economic stability is an imperative.
Ensuring optimal support to SOUTHCOM
Re-establishing a fleet-level staff will ensure optimal support to U.S. Southern Command through:
• Improved alignment for implementation of the Maritime Headquarters with Maritime Operation Center (MHQ/MOC) to enhance operational collaboration and exchange of information with regional maritime partners to improve regional maritime security activities.
• Operational compatibility with other Fleets including force management and resource allocation.
Demonstrating commitment to the SOUTHCOM region
SOUTHCOM is a maritime theater with more than 30 countries and about 15.6 million square miles of water.
• Designation as a numbered U.S. Navy fleet signals to civil and military maritime services in Central and South America our recognition of the importance of maritime security in the southern Western Hemisphere.
• Recent deployments to the region in 2007 include USNS Comfort, the USS Wasp Expeditionary Strike Group, HSV Swift Global Fleet Station pilot, and Partnership of the Americas (POA).
• Current and upcoming deployments include humanitarian assistance/disaster response deployment Continuing Promise and the ongoing POA 2008 which includes the annual multinational exercise UNITAS, hosted this year by Brazil and Peru; and FA PANAMAX, hosted each year by Panama.
Key Messages
Facts & Figures
• A Fourth Fleet headquarters will be more effective in conducting the full spectrum of operations to promote and strengthen coalition building, develop partner nation capabilities and deter aggression.
• The United States has vital national interests in this dynamic region of the world. Regional economic stability is a must.
• Re-establishing the Fourth Fleet elevates the attention this area will receive.
• Approximately 40% of U.S. trade and 50% of oil imports are within this hemisphere, including more than 33% of U.S. energy imports.
• Approximately 50% of Latin American exports go to the United States.
• The command will initially be in Mayport, Fla. and use existing infrastructure and personnel.
• Fourth Fleet will not control ships in Mayport.

Thank you (foot)note to John Howland.


Helps for Writing an Employee Evaluation

April 7, 2008 | By Jack Yoest

Writing an employee evaluation? Try these 101 helping sentences.

Academia and the Army have one thing in common.

Yes, there is something. Your Business Blogger(R) is a former Armor Cavalry Officer and is currently an Adjunct Professor of Management, so I was surprised to learn of some overlap.

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The results of an employee evaluation
should never be a surprise
Courtesy: Toothpaste for Dinner
Perhaps the only intersection is the willingness to share with fellow servicemen or teachers various helps needed for the efficient and effective transference of knowledge.

It is all, well, collegial. For the life of the (military) mind.

A college has two goals — the business of teaching and preparing the student for life.

An Army has two goals — the business of teaching and preparing the soldier for war.

It follows that there are the only two missions that the military should have:

1) Learning to fight and kill and break things, or

2) Fighting and killing and breaking things.

(Sounds like either a firefight or a faculty meeting…)

I recently had a client who was struggling to come up with just the right verbiage for an employee evaluation. I reminded him that this did not have to be an original work of art.

It simply had to be sincere, even if the words were lifted elsewhere. Authentic, even if borrowed.

(This all makes sense when coming from a high priced consultant.)

Your Business Blogger(R) suggested using an old Army briefing book. Remember, it worked for Mitt Romney’s father, George W. Romney who once remarked about being “brainwashed” after a military presentation during Vietnam. It worked for him. It can work for you, too.

For your employees, I mean.

An efficiency report will comment on the employee’s commitment, attention to detail and follow-up.

The best evaluations will outline a sample example of an achievement with a department problem, a solution and the measurable result of the staffer.

One Hundred and One Helping Sentences.

USA Support Command, Saigon Regulation 672-1 Headquarters, USASUPCOM, Sgn 9 Sept 1970, G. White, Armor

[Language has been updated somewhat for our modern times.]

1. Through his untiring efforts, devotion to duty and professional knowledge, NAME has accomplished TASK which increased the effectiveness of DEPARTMENT.

2. The timely guidance he gave to all personnel ensured the maintenance of a high standard of SALES/NOUN of DEPARTMENT.

3. The outstanding record of performance by NAME is due to his attention to detail in all aspects of his duty assignments and to his desire for zero defects.


Continue Reading »

Video: Management Training for Church Pastors & Leaders -- The Answers In 60 Seconds

April 1, 2008 | By Jack Yoest

Management Training for Church Leaders.



Management Training for Church Leaders:
The Questions
Your Business Blogger(R) would often tease Preachers about their work-load.

After all, they only work one hour a week. On Sunday.

Pastors always laugh at that old joke. Diplomacy is part of their discipline.

But as managers, Pastors have double duty.

They have the work of an individual contributor.

They have the responsibilities of management.

Between the christening, marrying and burying, they really do have the hardest job on this side of eternity.

***

The Christian Church which shepherds believers and their faith worldwide, is nevertheless much like any organization in terms of order and structure. Basic management principles apply.

Pastors often must focus on numbers: numbers: attendance, budget, seating, parking, programs.

But the Pastor as manager doesn’t manage numbers, he manages behaviors.

If not of the congregation, then hopefully of his staff.

The following questions concern management strategies. The numbers will follow once skills are in place.

All church organizations and staffs experience personnel challenges and management concerns. The following questions concern management strategies and skill building for pastor-managers who can benefit from knowing that the numbers will follow once the staff is trained and trusted, and skills are in place.

Remember:
The Pastor leads people and manages behaviors.
The Pastor doesn't manage numbers; he manages behaviors.
The Pastor doesn't manage staff; he leads people.

The YouTube video presents 5 common questions. Here are the 5 answers and bonus solutions to many church management problems.

1. What does the church leader, the manager really do?
Plan, Lead, Organize, Control, Motivate.

The pastor’s focus must be on both the congregation and his staff. This requires skill building and continuous learning as the pastor also undoubtedly must commit serious time and attention to study and sermon preparation.

Here the Pastor is radically different from the manager in business and government. In business there are many areas of which the manager will know little or nothing. But he depends upon department heads to support him.

A great deal of the Pastor's time is consumed in the research and review of the sermon. This is work that only the Pastor can do -- this is vocational time.

The Pastor is one of the few managerial disciplines that has considerable management time and the vocational-knowledge responsibilities of an individual contributor.

For most managers the formula is simple: Knowledge plus Network equals Success. The manager's success is dependent on getting his network...to work. To succeed, the manager needs the support of his Ruling Board, outside peers, and staff.


2. What does the individual contributor do?

The work. The individual contributor does the hands-on work -- in business it would be the accountant, brick layer, college professor. This is the vocational, the knowledge-worker.

The manager, in a routine management position, has few vocational duties.

Except for the Pastor.

His is one of the few positions requiring both extensive hands on -- sermon writing -- and management skills. Little wonder Pastors run out of time.

3. Pastors, why were you hired?
If management wasn’t mentioned, that’s not unusual. Indeed, the search committee had a list of KSA’s (knowledge – skills – abilities), but often they don’t delve into management maturity or the candidates ability to garner support of his network. Pastors usually are hired for their wisdom and judgment.

Traditionally, seminaries haven’t focused on the day-to-day management challenges. So even pastors over 50 may only have the management maturity of a twenty something. Henry Ford once said that, "If you take all the experience and judgment of men over fifty out of the world, there wouldn't be enough left to run it."

4. Can the church manager be a victim?

Many Church leaders feel this way – but the Pastor must have impact on his church and the community. The manager must be in control of events or favorably influence outcomes.

The successful Pastor- manager is able to develop a team that is proactive. The Pastor and his staff are on the "offensive" for good. For example, a church received visits by the police for violating noise level ordinances. That church was on defense.

The best Pastor-manager and his team would have anticipated any community friction and worked out solutions.


5. What happens when the team/church staff is angry?

Even if the staff displays no emotion because they are “people of faith,” they still need
a trusted manager to whom they can turn and who knows how to deal with their concerns and get to the bottom of the matter. The worst outcome of an angry staffer in a church work environment is not disobedience, but incentive-stifling compliance. Such negative attitudes, in turn, damage the manager who will often need his team to protect him from (his) mistakes.

In the army the cliché was, “Take care of the troops and they will take care of you. And if you don’t take care of the troops, they will take care of you – the troops always get even.” But even if the staff displays no emotion, the manager will often need his team to protect him from (his) mistakes. The worst outcome of an angry staffer is not disobedience, but supervise compliance.

Of course church staff aren't really into vengeance; they just hurt, withdraw, and stay
out of sight as much as possible. This is especially true for staff with a distracted pastor-boss and it is why staff-building events, lunches, silly contests and required prayers together seldom work.

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Your Business Blogger(R) and Charmaine
and the Penta-Posse on Easter Sunday
2005 Grand Canyon
6. Who are the church ‘constituents’ and ‘customers’?
This is the classic dilemma in the non-profit world – the disconnect between who gives and who gets. The constituents, who tithe in the pews, are not the customers; recipients of charity from the pastor’s discretionary fund or outreach budget are the actual customers.

These ‘customers’ probably are not even members of the church. This poses unique challenges for church managers and staff, who need skills and understanding. Many church employees, especially the young, don’t know that the dynamics they find frustrating are the result of working for a non-profit.

7. When is counsel, coun-‘sell’?

A council of advisors - akin to a church’s Administrative Board or Vestry - should ‘sell’ counsel, advice to the pastor. The pastor can buy the advice or not and making the best decision is the wisdom of mature management.

If the senior pastor isn’t trained to make good decisions by asking for recommendations, people at all the other levels will suffer the consequences and have no opportunity to express themselves.

8. What is the most important concern for the church staff? The work/ministry, the people/congregation or the boss/Pastor?

The Pastor. (Staff and Pastors always get this wrong – staff thinks it has the answer and gives the wrong answer. Pastors know the right answer and give the wrong answer, out of embarrassment…)

Even in the atmosphere of 'servant leadership' the Senior Pastor is the final arbiter, the final decision maker and sets the tone for decisions made by subordinates.

Here again, the church leader is quite different than other business leaders. In any other 'industry' some managers might prefer to be low profile. Pastors do not have this option; commanding a pulpit three times or more a week puts him, well, front and center whether he wants to be seen or not.

It is the Pastor's direction that counts in making decisions on the strategic direction of his church. Every church staff member, of course has his work to do.

The staffer does not have his own agenda.

Only the Pastor.


9. Is office politics good or bad?

Politics is the normal interaction of people and power and position and process. Office politics in a church setting is a tool to be acknowledged and used by church management.

10. Is it better for the church leader to have the answers, or to ask the questions?

Neither. It is best for the church leader to have competent staff who anticipate questions, research alternatives and present recommendations. Why does the pastor have to think of everything? (I know, I know…I’m sorry to ask.)

But if the structure only allows for a few associate pastors – those who insulate the church leader or senior pastor – to offer information, the intelligence and experience of other staffers who work in different parts of the church is wasted.

The subordinate should bring not only questions, but suggested answers. The church leader can then grade the answers and make decisions on staffer’s recommendations.

11. How does the Pastor know when he is managing well?

The best church staff will bring a memo/course of action/decision that will require nothing more than the Pastor’s signature.

There is friction if communications channels aren’t in place. Many challenges may not even be known to some staffers who could make a difference; the manager should be looking for input.

12. Does the Associate Pastor have the “right” to church resources?
Nope. The mere position of authority may or may not command compliance from the church bureaucracy. It has to be earned.

Church managers, like mid-level managers in any organization, do not have a "right" to assets or support from his peers in sister departments -- even if the manager's position warrants.

The professional manager nurtures his network.

13. Who is the boss? Who is the subordinate? How can an observer tell if the Senior Pastor they trust as their spiritual leader is the one really making the decisions?

The military has the template. There is a term for a subordinate in the Army called, “Action Officer.” There is no doubt when the superior officer and junior officer work together, that the action, the next steps remain with the lower ranking Action Officer. Management training teaches managers and staff to understand who is tasked with an assignment and what the follow-up will look like. Training reviews the understanding of clean lines in the chain of command and who has the next move.

14. Is there a relationship between the time a manager ‘works’ and the results?

No. The manager should see himself, not just as the captain of a ship – but as the helmsman with a light touch on the rudder. Where the slightest movement, the smallest effort moves the rudder and can direct the largest vessel.

15. What is the Pastor responsible for?

All that his church does, or fails to do.

Even if The Senior Pastor delegates to another pastor and gives him both the responsibility and the authority, the congregation will likely still demand that the Senior Pastor do it instead: the christening, marrying and burying.

16. What makes for the best Associate Pastors?
If the Associate Pastor, or any staff, waits until being told what to do or has to ask what to do, the senior pastor is not running a healthy organization -- he is running a kids-daycare center for adults. Associate Pastors need to know what to do, how to do it, and when. Training and discipline preparation for them is not unlike the Army’s definition: Prompt obedience to orders or the initiation of appropriate action in the absence of orders.

Every Senior Pastor’s deam.

Every Senior Pastor should be training his successor.


17. When should the church leader raise his voice? – When should the church leader not take counsel?

When the sanctuary is on fire. And a fire-and-brimstone sermon, to be sure.

Emergencies are the few times that a direct order -- or direct shouting -- is required. And maybe not even then if you’re Presbyterian…

In most instances the Pastors should make a moment to take council of the mature adivsors. Seldom in any situation will the manager need to raise his voice.

For more on management in 60 seconds, see:



Management Training: A Formula For Success

###

Thank you (foot)notes:

Cross Post at Management Training of DC, LLC.

Please email me for comments and suggestions.


Video: The Manager's Formula for Success in 60 Seconds

March 31, 2008 | By Jack Yoest



Your Business Blogger(R) reviewing
The Manager's Formula For Success
Knowledge+ Network= Success

Managers looking for a formula for success do not need complicated, expensive, pronouncements from academia* or beyond.

As Occam's Razor suggests, the simplest solution is usually correct.

See E=MC squared. Einstein simple.

Email me if you would like an expansion on the formula and the key constant, support.

Professional managers know well that Knowledge can be nil in the formula and the manager can still be successful.

The Pros know that, if given a choice between Knowing and Getting -- for example, the hiring manager evaluating a candidate for a management slot -- chooses the ability to garner support.

Even more than knowledge.

A manager can know nothing -- but as long as the net in his network is well constructed, he will not be let down.

The transcript is at the jump.

Knowledge plus Network equals Success

einstein_boo_diva_dancer_princeton.JPG

The Penta-Posse (-) and Einstein
at Princeton University



Monkey Business
Management

###

Thank you (foot)notes:

*Your Business Blogger(R) is an Adjunct Professor of Management in Business Technologies at the Northern Virginia Community College.

See: The William Oncken Corporation Announces Licensed Marketing Agreement With Management Training of DC, LLC,

Press Release: The William Oncken Corporation Announces Licensed Marketing Agreement With Management Training of DC, LLC

Dallas, Texas, July 4, 2007 – The William Oncken Corporation (WOC) is pleased to announce it has signed on Management Training of DC, LLC, (MTDC) to launch an initiative to broaden the world-wide reach of WOC’s leadership training products.

Since 1961, The William Oncken Corporation, (WOC) a management consulting company, has trained more than one million managers and leaders. WOC’s flagship seminar, Managing Management Time™, was specifically designed for those individuals in an organization who are valued as much, if not more, for their judgment and influence than for their time and personal effort.

For more on William "Bill" Oncken see bio at the jump.


Continue Reading »

Support Soren Dayton!

March 21, 2008 | By Jack Yoest



Is Obama Wright? - Pastor Jeremiah Wright & Senator Barack
forwarded by Soren Dayton
Fellow Blogger Soren Dayton forwarded an outstanding video that weaved Barack X. Obama's words and actions and pictures.

We live in the sight and sound generation. Where our preferred medium of communications is the moving picture.

A recent human resource management survey revealed that some 80% of influencers and decision makers in hiring will view a video of a job applicant. If you are applying for a job -- send a YouTube.

This is what Soren Dayton did. The video Soren Dayton forwarded is a type of job application for Obama and the presidency.

It is compelling! It is creative! It is brilliant!

Soren Dayton is fired. The McCain campaign threw Soren under the bus.

So Soren Dayton is out of the campaign gig. Which makes him available. Hire Dayton for your next project.

Dayton will get you noticed...

###

Thank you (foot)notes:

Join the Support Soren Dayton! group on Facebook. Your Business Blogger(R) did. I'm member number 61, I believe.


Soren Dayton volunteered his time and good name to support John McCain's candidacy for the Presidency. When he linked, via his Twitter account, to a hard-hitting video mashup against Barack Obama, the McCain campaign dumped Soren, and a national media conflagration ensued.

The purpose of this Facebook group is twofold:

1) To express support for Soren Dayton.
2) To let the McCain campaign know that we expect them to FIGHT, not roll over at the merest hint of controversy.


Soren Dayton Roundup.


Barack O-d@mA-merica: How To Make The Sale Thru Surrogates

March 20, 2008 | By Jack Yoest

Barack_obama_Rev_wright.jpg


Barack Obama with
America Hater Jeremiah Wright
"I'm here to help you get elected. Do you want me to campaign for you? Or against you?" Quipped Jerry Falwell to a conservative candidate.

Your Business Blogger(R) once served on the Board of The Family Foundation in Virginia and had the honor of meeting Falwell and learning how he was so effective in politics.

The burden of the candidate is to know how to gather support, package it and send it forth, was Falwell's philosophy. Falwell has a lesson for Obama.

Jeremiah Wright had said, "God D@m America" from the pulpit. Wright is a part of Obama's life, formerly with the campaign.

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Gary Baurer, left, Jerry Falwell, and John McCain far right
Liberty University function, Lynchburg, Virginia, 2006
photo credit: Charmaine
Barack Obama must distance his candidacy from his pastor. Obama's problem is to know who should do the talking.

And it's not him.

Every sales professional, account manager and marketer knows the value of using surrogates, or testimonials as they are known in business. The classic Xerox sales training program, Personal Selling Skills or PSS, taught that a sales rep only uses proof when faced with customer skepticism of the value proposition.

To use a third party if the sales rep was not believed.

If the customer didn't believe the sales representative, then, and only then would the sales pro present backup evidence -- a believable third party endorsement who does the talking. The sales rep knows that this is when his voice is silent and the customer should hear the testimonial from another customer or respected authority.

The salesman, like the politician must shut up. Difficult for both to do.

Barack Obama is sounding like a salesman who keeps talking and talking when the sale is not being made. It sounds like pleading, like whining -- even if the words are elegant: it doesn't sell.

Your Business Blogger(R) carried as bag as a sales guy for decades and made the same mistakes as Obama is doing, but without the eloquence. But the problem has a simple sales solution.

Barack with the cussing "Reverend" Wright or to a much lessor extent, McCain with Pastor Hagee, should not keep talking. The candidate as sales guy is not going to fix the unfavorable endorsement in this instance.

Only the witness, the source of the testimonial, the endorser can help the candidate/sales rep. Obama has said enough.

Jeremiah Wright could help Obama by telling all, telling early, telling often -- only Wright can now convince voters that Obama does not hold Wright's Hate America First position. Only Wright can, well, preach that Obama does not believe that white people are evil. Only Wright can now say that Obama has different values.

Only Wright can make right.

Wright should do the talking -- but with out the hate, with out the cussing.

But McCain shouldn't worry: Wright won't be able to do it. And Obama will continue to think he can talk his way out of this.

Obama is wrong. And he will lose.

###

Thank you (foot)notes:

Full Disclosure: Charmaine served as senior advisor to Mike Huckabee for president campaign.

Is John McCain Courting the Religious Right?

Comments section is down -- please email us.

Update: See The New York Times on Clinton's reaction.


Women Only: Breaking the Glass Ceiling -- A Baseball Analogy

March 15, 2008 | By Jack Yoest



Ladies, You are not perfect, and you don't have to be
Ladies only please. The first step Your Business Blogger(R) advises women who are managers or who aspire to take on more responsibility is to understand -- and appreciate the risk of failure.

And how really unimportant failing is.

Men also need to be reminded of the nature of risk -- but men are hard-wired differently from women on risk-taking. Men naturally take risks. Women less so.

Women are indeed more relational and nurturing -- but the real challenge is to understand that perfection is not required. No, biology is not destiny, but it is instructive. For example, women are hard-wired not to assume risk. Women as care-givers for infant children know instinctively that failure in her "job" will result in a dead baby. Perfection in constant care and attention and feeding are absolute. Don't feed a new-born for a few hours and the outcome can be tragic. Women are not permitted any margin of error in infant care. Women worry about children and relationships -- Charmaine wrote about this in her book: Mother in the Middle: Searching for Peace in The Mommy Wars. Men worry less about the kids when at work.

We see this in Academia. Studies have shown that male scholars will publish more articles -- but they will be of lower quality than compared with their female counterparts. Women will publish fewer papers, but they will be cited by other scholars more than male-authored articles. Women write better articles.

Women, I have also learned from clients and students, are perfectionists: they do not guess at test questions, do not use aggressive test taking or management strategies.

Women prefer all the traffic-control lights to be green before getting in the car to leave town.

Carly Fiorina, the former CEO of HP who engineered the merger with Compaq, writes about perfection in her book, Tough Choices. She calls this management philosophy "perfect enough" to encourage HP's culture that mistakes will be made, but this is the only path to success. "The goal is not perfection; the goal is progress," she writes.

dudes_homerun_yankees_2007_arlington.jpg

The Dude getting a hit 2007
In seminars, I review baseball's at-bat analogy. If a batter only gets on base 4 out of 10 times, he is a super star.

Many women might view with horror a 60% failure rate. But management, like baseball does not deal in perfection. A manager can have a lot of strike outs, but an occasional home run will win games. A .400 batting average will make you a rich woman and win games.

Please watch the short video clip and let us know what you think. Our comments section is down so please email us.

###

Thank you (foot)notes:

See the video script at Management Training of DC. I originally wrote about women getting to first base -- so consumed I was with the baseball metaphor -- that Charmaine had to remind me that the base running has taken on another meaning in our sex-drenched culture.

Biology is not destiny, but it is a co-conspirator. Apologies to Sigmund Freud.


MEDIA ALERT: Charmaine on FOX, Cavuto Obama and Wright: Do They Hate America?

March 14, 2008 | By Jack Yoest

Barack_obama_Rev_wright.jpg


Trinity United Church of Christ/Religion News Service
Sen. Barack Obama and the Rev. Jeremiah Wright
God D@mn America,
God D@mn America,
God D@mn America...
The "Reverend" Jeremiah Wright cussing for the congregation.

Wright continues,

"We started the AIDS virus...
America is still the No. 1 killer in the world...
We supported Zionism shamelessly while ignoring the Palestinians"

Barack Hussein X. Obama tithed some $22,000 to Wright's church to enable him to use other profanities such as "SH!T" from the preacher's podium.

Goodness.

"Elmer Gantry" Wright gives new meaning to "Bully Pulpit."

Charmaine will have a one on one interview with Neil Cavuto to discuss the impact of Obama's pastor's statements and whether it will negatively impact Obama in the general election. Check local cable listing for Your World with Neil Cavuto.

Ronald Reagan said that personnel is policy. Obama is constantly telling us that he would surround himself with capable advisors. Because "Reverend" Wright has been one of them, the country should be worried.

Anyone who gets recruited for a top management job is hired for his wisdom and judgment. Obama admitted he's not old enough to display any wisdom to compete with McCain. Now Obama is demonstrating he doesn't have any judgment either.

Hit time is scheduled for 4:05 eastern. Please email us and let us know what you think. Your thoughts will be added to the comments section once our platform is repaired.

###

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Charmaine at Princeton University
Thank you (foot)notes:

See RONALD KESSLER's article in The Wall Street Journal. At the jump, Mr. Obama consulted Mr. Wright before deciding to run for president. And now Obama doesn't wear an American flag lapel pin. Mrs. Michelle X. Obama is not too happy with America either. Watch the video.

If Obama doesn't win and McCain does, Wright's first sermon might well be To H3LL With The Chief...

See A defense of Obama’s church and minister

Charmaine served as a senior advisor to the Huckabee for President campaign.


Continue Reading »

Management Training: Save the Dates in Baltimore, DC & NYC; Watch The Video Clip

March 12, 2008 | By Jack Yoest

Following is an excerpt from a panel discussion hosted by iConcept Media in New York City.

Pull Out Quotes,

If it's not core, Ship it off-shore.

If your business is growing more than 20% a year, you must buy some debt or sell some equity -- this is the only way to fund receivables, unless you have a cash business (or a Dell business model...).

In marketing run the numbers down the funnel: how many touches going in at the top, to an action, to a sale at the bottom of the funnel. Work that sale backward up the funnel to learn the size needed for your marketing budget. (And remember: Half your marketing budget will be wasted. You get paid to figure out which half. Apologies to John Wanamaker.)

Your job in business is to create a customer and make a profit. If you are not doing this, you do not have a business; you have a hobby.

Your Business Blogger(R) is honored to be speaking in Baltimore on March 26th; in Washington DC, on April 3rd and in New York City on May 29th.

For more Solutions To Your Management Problems please visit Management Training of DC, LLC

###
You are invited!

Visit USAToday Columnist Steve Strauss.

See Birol's Blog for Advice, Assistance, Attitude

And while in New York City, go visit the Indian Bread Company.

If you are looking for the perfect gift, go visit NYCSubwayLine. Your Business Blogger(R) did all his Christmas shopping on-line and got the coolest backpacks, clutches, hoodies and shirts for the Penta-Posse. The hoodie is The Dreamer's favorite. The cutting edge, high quality products are the brain-child of actress Lynne Lambert,

One day, while waiting for her train, Lynne found herself staring up at the subway signs with its big colored circles with the letters and numbers inside and thought "Why hasn't anyone ever done anything with these quintessential NYC icons? I bet people would wear them if it was done right!" And so the NYC subway Line was born. Licensed from NY State's Metropolitan Transportation Authority, the tees have appeared in movies like "Bring It On" and "Prime," on MTV, BET and VH1 by artists and their audience, and worn by celebrities such as rapper "Fabolous" and President Clinton. Recently, Ms. Lambert was awarded the Make Mine a Million Business award that was founded by Count Me In for Women's Economic Independence along with OPEN from American Express where she received financing from OPEN, one year of intensive business coaching and mentoring from a dream team of successful women entrepreneurs, business software and training from Intuit, discounts on shipping and business services from FedEx, marketing assistance from QVC, and assistance on work/life issues and financial security from AIG.

Comparing Air Force and Naval Aviators

March 4, 2008 | By Jack Yoest

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The Dude and Baby Boo circa 2005
USAF Academy
The Dude wants to fly military war planes. Never too early to start planning. So which branch? Air Force or Navy?

John Howland who runs USNA-AT-Large has (very) Alert Readers who have written in with suggestions on just this topic. The following deserves a wide audience to aid the high schoolers -- and younger -- students in picking a military academy.

"Bill Taylor provides this handy guide for young Americans who have the choice --

Great comparison of USAF vs. USN Aviators. Pretty much fits my experience.
Regards, Bill

The piece is written by Bob Norris, a former Naval aviator who also did
a 3 year exchange tour flying the F-15 Eagle. He is now an accomplished
author of entertaining books about U.S. Naval Aviation including "Check
Six" and "Fly-Off".




Check Six
Bob Norris

In response to a letter from an aspiring fighter pilot on which military
academy to attend, Bob replied with the following:

22 December 2005
Young Man,

Congratulations on your selection to both the Naval and Air
Force Academies. Your goal of becoming a fighter pilot is impressive and
a fine way to serve your country. As you requested, I'd be happy to
share some insight into which service would be the best choice.

Each service has a distinctly different culture. You need to ask
yourself "Which one am I more likely to thrive in?"

dude_baby_boo_airforce_academy_p-51mustang_yoest.png

Baby Boo, Your Business Blogger, The Dude
P-51 Mustang, USAF Academy

USAF Snapshot: The USAF is exceptionally well organized and well
run. Their training programs are terrific. All pilots are groomed to
meet high standards for knowledge and professionalism. Their aircraft
are top-notch and extremely well maintained. Their facilities are
excellent. Their enlisted personnel are the brightest and the best
trained. The USAF is homogenous and macro.

No matter where you go, you'll know what to expect,what is
expected of you, and you'll be given the training & tools you need to
meet those expectations. You will never be put in a situation over your
head. Over a 20-year career, you will be home for most important family
events. Your Mom would want you to be an Air Force pilot...so would your
wife. Your Dad would want your sister to marry one.

Navy Snapshot: Aviators are part of the Navy, but so are Black
Shoes (surface warfare) and Bubble Heads (submariners). Furthermore, the
Navy is split into two distinctly different Fleets (West and East
Coast). The Navy is heterogeneous and micro. Your squadron is your home;
it may be great,average, or awful. A squadron can go from one extreme to
the other before you know it.




Fly Off
Bob Norris

You will spend months preparing for cruise and months on cruise.
The quality of the aircraft varies directly with the availability of
parts. Senior Navy enlisted are salt of the earth; you'll be proud if
you earn their respect. Junior enlisted vary from terrific to the
troubled kid the judge made join the service. You will be given the
opportunity to lead these people during your career; you will be humbled
and get your hands dirty. The quality of your training will vary and
sometimes you will be over your head. You will miss many important
family events. There will be long stretches of tedious duty aboard ship.

usaf_academy_chapel.png


The Chapel at the USAF Academy
Credit: The Diva
You will fly in very bad weather and/or at night and you will be scared
many times. You will fly with legends in the Navy and they will kick
your ass until you become a lethal force. And some days - when the
scheduling Gods have smiled upon you - your jet will catapult into a
glorious morning over a far-away sea and you will be drop-jawed that
someone would pay you to do it.

The hottest girl in the bar wants to meet the Naval Aviator.

That bar is in Singapore.

Bottom line, son, if you gotta ask...pack warm & good luck in
Colorado.

Banzai

P.S.: Air Force pilots wear scarves and iron their flight suits."

###

Thank you (foot)notes:

diva_jet_yoest.JPG


The Diva on the stick


You Are Invited: Solutions To Your Management Problems in Baltimore

February 28, 2008 | By Jack Yoest

yoest_stern_business_school_NYU_nov_2006_cropped.jpg

Your Business Blogger at the
Stern School of Business, NYU
Solutions To Your Management Problems,
Invitation to The Harbour League Seminar-fund raiser for 26 March 2008.



You Are Invited!

60 second script.

This is Jack Yoest Your Business Blogger with Solutions to your Management Problems.

I want to invite you to a short seminar – that you won’t want to miss.

In this short two hour meeting I will talk about what management is – and what it is not.

Here are corrections to common management myths:

Management is not barking out orders.

Management by walking around -- is not management.

Management does not empower subordinates.

A Hands – on Manager is not a manager.

In our class I want to emphasis three tactics that will help change your practice of management

1 -- Discipline – As a former Armored Cavalry officer I like the Army’s definition – and it’s not what you think.

2 -- Selling – If you’ve ever carried a bag like I did as a sales guy – you know that in every transaction – especially in office politics -- someone is selling, someone is buying – and managers always get this wrong.

And finally 3rd – Stop it – Every client I’ve ever worked with – every project I’ve ever managed – we’re working too hard because we’re working on the wrong things.

Don’t make these mistakes.

Go to www.yoest.com for details and registration

###

What Is The Purpose of Business? The Video

February 23, 2008 | By Jack Yoest

Watch the 90 second clip. Students: this is not a substitute for class attendance. But it is good to know what the professor thinks...

Comments disabled due to DoS attack, please email here.


CPAC: What Counts More, Issues or Attributes?

February 8, 2008 | By Jack Yoest

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Official
CPAC
Blogger

Here in Your Nation's Capital, at CPAC this week conversation has centered on our Presidential candidates -- and the acceptability of their positions.

Mike Huckabee and John McCain are said to be imperfect candidates because there are some disputes with one position or another.

But if they are "not conservatives" as some would say, then why are conservatives voting for them? And not a Romney or a Thompson?

Back in Iowa, Your Business Blogger asked Frank Luntz about his book on Words That Work, and what he thought was going on with the electorate.

He said that voters seem to be interested, "less in issues -- but in the attributes of the candidates -- are they believable?" Are they likable?

This seems to at least partially explain the success of Huckabee and McCain -- there may not be perfection on issues, but people like and trust and believe these candidates: the attributes of the candidates are more important; in some ways even more than the positions on issues.

This also explains the success of Obama. Who has a rather thin record of achievement . . . but has an infatuated following. No one can point to what Obama has done, but he's done it with panache.


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Little Miss Attila, Charmaine and
Baby Boo at CPAC

###

Thank you (foot)notes:

Charmaine has served as an adviser to the Mike Huckabee campaign. Huckabee will be speaking at CPAC tomorrow, Saturday, at 9am. Be there!


Ed Rollins Joins the Mike Huckabee Presidential Campaign

December 14, 2007 | By Jack Yoest

Personnel is Policy Ronald Reagan.

ed_rollins_book.jpg

Bare Knuckles and
Back Rooms
by Ed Rollins
Mike Huckabee is announcing today in New Hampshire that Ed Rollins will be joining Huckabee campaign. Nobody knows politics like Rollins. He is The Strategist in America who can advise on how to work with and unite social and economic conservatives.

Charmaine_anderson_cooper_giuliani_14nov.JPG

Charmaine Yoest debates Giuliani's
Presidential positions

Credit: Peter Shinn
MIke Huckabee is putting together a terrific team. (The unbiased opinion of Your Business Blogger...)

Alert Readers will remember Ed Rollins debating Charmaine on CNN's Anderson Cooper 360 in November -- of 2006. This is a long campaign season.

Watch the short segment here and let me know what you think.

ed_rollins_picture.jpg

Ed Rollins
Ed Rollins was the political advisor for Ronald Reagan in 1984. Ed Rollins is a genius who knows how to win and win big.

Our friend Rich Lowry, from National Review has endorsed another presidential candidate. Lowry tells us on Laura Ingram's talk show that Huckabee has the challenge of bringing the economic and social conservatives together. And that,

"Huckabee has been running his campaign out of his back pocket, and has done it extremely well. There's a reason, though, that serious candidates surround themselves with policy experts...."

Ed Rollins is another of the experts Huckabee has hired. This hire renders moot each of Lowery's concerns.

There was only one Ronald Reagan. We cannot bring back the Gipper, but we can bring back his winning team.

Personnel is policy.

###

Thank you (foot)notes: Charmaine and Ed never met during the Reagan years. Alert Readers will remember that Charmaine had the honor of working for President Reagan (in a more modest position).

The press release,

Presidential Candidate, Governor Mike Huckabee Names Ed Rollins as National Campaign Chairman

Little Rock, AR -- Former Arkansas Governor and Presidential Candidate Mike Huckabee has named Republican political strategist Ed Rollins as his National Campaign Chairman.

"I am proud to announce the addition of Ed Rollins as my National Campaign Chairman," said Governor Huckabee. "Ed is an unparalleled strategist and is well-known as the man who directed the most successful Presidential campaign in the history of the United States. Ed’s experience and track record building winning coalitions within our party bringing together social, economic and foreign-policy conservatives, and even reaching across party lines, makes him a good fit for our campaign."

Rollins served as the National Campaign Director to Ronald Reagan in the 1984 presidential election in which Reagan won 49 states.

"I am honored to be joining Governor Huckabee’s remarkable campaign,” added Rollins. “I have always said that I want to work for candidates with convictions who can communicate those convictions. And Governor Huckabee is that candidate. He has the ability to change the political conversation in this country. Among the presidential contenders, he is also the one with the most executive experience. I look forward to working with the Governor over the coming year on the road to the White House."

Mr. Rollins served in the administrations of Presidents Nixon, Ford, and Reagan, joining the Reagan administration as one of the President's top advisors in the role of Assistant to the President for Political and Governmental Affairs. He is currently the Chairman of the Rollins Strategy Group, a communications and crisis management firm with offices in New York and Washington, D.C.

Pro-choice Eliza, who blogs at Anderson Cooper 360 Review says,

Charmaine just flat out says Giuliani has no chance and then proceeds to twist the knife around a bit by proclaiming that with his views he should run against Hillary as a democrat.

ronald_reagan_charmaine_oval.gif

Ronald Reagan and Charmaine

Your Business Blogger has an on-line subscription to National Review. And has been published by NRO.

I hope they will publish me again...someday.


The Family Research Council & The Washington Briefing, 2007

October 22, 2007 | By Jack Yoest
charmaine_washington_briefing_2007_shinn.JPG
Charmaine Yoest, Ph.D. addresses the 2,600 attendees at The Washington Briefing
Photo Credit: Peter Shinn

The Washington Briefing hosted by the Family Research Council in Your Nation's Capital this weekend was a success.

Over 400 people were issued media credentials. The media hits are still being counted. The FRC straw poll was mentioned a half-dozen times on the FOX debate last night.

This just in from FRC,

...the Briefing was covered by well over 400 members of the media, including 31 bloggers. C-Span broadcast the event live gavel-to-gavel and camera crews from all five networks and countries including Norway, Italy, Germany, Japan, Canada, and the Netherlands were present. The Briefing ended up with over 1200 media "hits" -- 1000 stories in print, as well as 235 in television coverage.
###

Thank you (foot)notes:

Be sure to read Management of New Media: 4 Lessons From The Washington Briefing by Your Business Blogger

Also see evangelical outpost: Reflections on culture, politics, and religion from an evangelical worldview.

And visit: Dr. Charmaine Yoest

And another view at Another monkey put in charge of the zoo

Family Research Council: General Schedule

More at the jump.


Continue Reading »

Media Alert: Charmaine on CNN; See Your Business Blogger in NYC

October 17, 2007 | By Jack Yoest

Watch Charmaine on CNN,

Charmaine Yoest, Vice President for Communications at Family Research Council, appeared on CNN Headline News October 16, 2007 to discuss a proposal at a middle school to dispense contraceptives to its students.

Watch the clip here. Please forgive the click thru the FRC site.

If you will be in New York City on October 18th, let's visit. Your Business Blogger will be a panelist for the iNetwork2Networth event organized by the iConcept Media Group.

yoest_photo_inetwork2networth.jpg

inc_magazine_logo.gif

Inc. Magazine is a sponsor

Current sponsors include: Inc. Magazine, The New York Observer, and the Manhattan Chamber of Commerce.

And be sure to come to The Washington Briefing.


Kingsley Browne's Co-ed Combat: The New Evidence that Women Shouldn’t Fight the Nation’s Wars

October 4, 2007 | By Jack Yoest

kingsley_brown_wayne_state.jpg


Kinglsey Brown
Alert Readers will know of Your Business Blogger's endorsement of Professor Kingsley Brown and his research. Brown is on faculty at Wayne State University teaching law.

He writes to John Howland with USNA At Large,

“Co-ed Combat: The New Evidence that Women Shouldn’t Fight the Nation’s Wars” is due out on November 8, although it can be pre-ordered now on Amazon...

My book examines physical and psychological differences between the sexes and their implication for integration of combat forces. This examination includes not just individual traits -- such as strength, endurance, risk-taking, physical aggression, fear, courage, and other traits that affect both combat motivation and combat performance -- but also the effect of psychological sex differences on the functioning of groups. As you know, individuals do not fight wars; groups do, and the sex composition of groups has a substantial impact on how the group functions.

As you have yourself noted, trust is the “coin of the realm” in combat groups. It appears that men are not “designed” to easily trust women in dangerous situations. I’m sure that you and the other At-Large members have had the experience of knowing leaders whom you would be willing to follow through the gates of Hell and others whom you would be reluctant to follow across the street. Some people trigger trust in their comrades, and others –
women_in_combat_toomer_usna-at-large.jpg

Women in Combat
no matter what kind of training they have had – simply cannot do so. I suggest in my book that women generally do not trigger that kind of trust in men, no matter how much men like and respect women. This is not a criticism of either women or men; it is simply the way our psyches work. As the continued opposition to women in and near combat suggests, this is not a problem that can be solved simply through “leadership” and “training,” which are usually invoked as the solution to problems with sexual integration.

My book also chronicles a number of other impediments to sexual integration, many of which are well known, such as problems of pregnancy, double standards, political correctness, and so forth.

Best regards,

Kingsley

###

Thank you (foot)notes:

Read more on Kingsley Browne's work at Hiring Super Stars vs Tolerating Turkeys

Thanks to John Howland at USNA At Large.

More on Professor Kingsley Brown at the jump.


Continue Reading »

September 11, 2001 Remembered: What Were the Feminists doing on Sept 10, 2001?

September 11, 2007 | By Jack Yoest

This post is under the category of war. Here is a review of Reasoned Audacity's 9.11 posts over the years.

Following is background from Your Business Blogger in an article published just after 9.11. Things have changed since then. A little.

Booby traps at the Pentagon: Charmaine and Jack Yoest introduce you to the Pentagon's babes in arms. What do they want? An "open dialogue" on breastfeeding. (Defense Advisory Committee on Women in the Services)

Originally published in The Women's Quarterly; January 01, 2002;
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Pentagon attack

ON SEPTEMBER 10TH, [2001] the Defense Advisory Committee on Women in the Services, the group most responsible for promoting women in combat, gathered in Pentagon Conference Room 5C1042. This civilian advisory committee, whose members have the protocol status of three-star generals, monitors the concerns of women in uniform. And what was the topic on the eve of the worst attack in U.S. history?

After briefings from representatives of the Army, Navy, Marine Corps, Air Force, and Coast Guard, DACOWITS, as the committee is known, issued a formal request for more information on what they deemed a matter of paramount military significance:

breast-feeding.

As the terrorists prepared to hit the World Trade Center towers and the Pentagon itself, our military leaders were directed "to engage in open dialogue" on lactation tactics.

The Defense Advisory Committee on Women celebrated its fiftieth anniversary last April. At the birthday party, President Bush's deputy secretary of defense, Paul Wolfowitz, a man well regarded for his level-headed and conservative approach to military issues, lauded DACOWITS in his address as an outstanding organization" and told the assembly of earnest women that he "looked forward to [their] advice."

Read the article.

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Dad & The Dude
prepared for war
September 11, 2001
photo credit:
Charmaine Yoest, Ph.D.
Just after 9am on 9.11, I was doing what all business owners were doing: selling something. I was on the phone with a client. Making a pitch to attend a series of seminars, with CNN on in the background. I was a bit distracted by the live feed of a burning building.

While making 'the ask,' it was clear that my customer was not aware that we had just been attacked. I wanted to say something, like, Turn on your TV and stare at real pain. It just didn't look real. I continued instead with the conversation. Your Business Blogger is not normally so focused. In denial, perhaps. Disasters are not normally good for business.

There was work to be done. My next class was on September 19.

And I didn't want the customer on the other end of the phone distracted until the sale was closed. Then we could go to war.

The deal done, I noticed my boy, The Dude, was concerned that the attacks would continue down to us in Charlottesville, Virginia. "We got to get ready!" he shouts and scampers around digging up my old uniform, boots, saber and his grandfather's bayonet. (Old soldiers never die, they just file away. Apologies to MacArthur.)

The Dude spent the rest of the morning marching outside our front door. Looking out for terrorists. It must have worked.

Charlottesville was not attacked.

But we were affected. Everyone was. But I wasn't sure that the bank was going to delay getting their money over a pesky act of war. I still had to earn a living.

How would the war affect business? Not the macro, but mine? I had a seminar and clients coming into town in little over a week and the world was on fire. Would anyone show up? Would anyone care?

We North Americans do business like we do war. We win. Donald Trump becomes Victor Davis Hanson. At 8 am on 19 September 2001, 86 professionals showed up and got down to business. A packed room.

The free lunch helped.

Even my business partner, Faisal Alam, came down from New York City to join us. He is Muslim.

The country was mourning, but on the move.

I started with a minute of silence in remembrance of those lost in the World Trade Towers.

Then we all got back to work. Each making the world a better place. Even with a war on.

###
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King Kong in New York City
From time to time, Your Business Blogger works out of a client's offices at the edifice at 350 Fifth Avenue in NYC.

Also known as The Empire State Building.

It is still standing.

So what didn't happen on New Year's Eve?

Nothing.

Enemy Jihadists didn't blow anything up. And they didn't touch Times Square packed with people at midnite 31 December.

President George Bush has been keeping us all safe since 9.11.

Even Michael Moore.

###

In war every soldier's death is a public event.

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The Falling Man

credit: Richard Drew, AP

Because of 9.11, we are all soldiers now.

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The Pentagon circa 9.11.06. Lit by 184 lights to commemorate each life lost there on 9.11.01
Credit: Unknown

A Thank you note to Michelle Malkin on 9.11 for Tom Junod's The Falling Man in Esquire.

Basil's Blog has open trackbacks.


MEDIA ALERT: Your Business Blogger Panelist in iNetwork2Networth in NYC

September 7, 2007 | By Jack Yoest

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Inc. Magazine is a sponsor
If you will be in New York City on October 18th, let's visit. Your Business Blogger will be a panelist for the iNetwork2Networth event organized by the iConcept Media Group.

Current sponsors include: Inc. Magazine, The New York Observer, and the Manhattan Chamber of Commerce.

See here for details.

###

Thank you (foot)notes:

I will have the honor of addressing a number of issues, including,

The Untold Secrets of Strategic Marketing Networking Your Way to Millions Building Business Credit and Credibility Building a Firm Business Foundation

My favorite lede is, of course,

Can the Manager Control Events?

To learn the answer, mark your calendar and plan to join us in New York City on October 18th.


Unions and Labor Day at the Business & Media Institute

September 6, 2007 | By Jack Yoest

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Your Business Blogger has an article this week at the Business & Media Institute,
CNN Doesn't Mention Pro-Union Guest Was Union VP
Author's former job explains her adoration of unions, but she is unopposed on 'Your $$$$$.'

The AFL-CIO reports that only 12 percent of the work force belonged to unions last year and the hosts of “Your $$$$$” are not happy.


Hosts Ali Velshi and Christine Romans told viewers why labor unions are good -- and business was not -- on the September 2, pre-Labor Day broadcast. To help, they brought in Beth Shulman, author of “Betrayal of Work: How Low-Wage Jobs Failed 30 Million Americans and Their Families.” Shulman was introduced as a “labor consultant” rather than the more accurate former vice president of the United Food and Commercial Workers International Union...

Read the article and let me know what you think.

###

Thank you (foot)notes:

The Business & Media Institute (BMI) is a division of Brent Bozell's Media Research Center. BMI is headed and edited by Dan Gainor. More at the jump.


Continue Reading »

MEDIA ALERT: Your Business Blogger in Business & Media Institute

August 27, 2007 | By Jack Yoest

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Your Business Blogger has an article at the Business & Media Institute, CNN on Sub-Prime Mortgage Problems: Where is Personal Responsibility? 'Your $$$$$' has a new name, but keeps up the anti-business theme.

CNN’s “Your $$$$$” is the hip, fast-moving replacement for “In the Money.” But don’t bother to Google “Your $$$$$.”

It’s not easily searchable. You get millions of results, but none obviously about the program.

That’s a basic starting point for any business with an online presence. It’s an early indicator there are other basics in Business 101 that CNN are missing.

Read the rest of the story and let me know what you think.

###

Thank you (foot)notes:

The Business & Media Institute is a division of Brent Bozell's Media Research Center.


The Carnival of the Capitalists Is Here at Reasoned Audacity

August 25, 2007 | By Jack Yoest

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The biggest complaint of the blogosphere is that the writing has no accountability, no third party oversight.

Except the carnivals. And the best business carnival in the business is The Carnival of the Capitalists.

Submissions, as the Alert Reader will know, are self-selected by the author, and edited and vetted by the carnival host. Not every article submission is accepted.

***

My friend Anita Campbell leads this week's carnival with about the best collection of podcasts todate. This is an essential resource for anyone considering podcasting or who might want to be a guest on radio and podcasts -- and who needs a list of the better podcasts. Anita Campbell presents 100 Small Business Audio Podcasts posted at Small Business Trends Radio | Small Business Information. Anita demonstrates here what is best about the blogosphere. (Full Disclosure: Your Business Blogger has written for Anita Campbell.)

Wayne Hurlbert tells us in Management techniques: Delegating responsibility,

As a company grows, the number of responsibilities grow right along with it. Not only do the number of departments expand, but their size and scope increases as well. Taken together, managing all departments and staff within the organization becomes too much for any one person. No one possesses the time or skills required for each and every job in the business. Delegation of responsibility is essential. It is here that problems can arise that can hurt the company's performance.

Wayne, as usual, gets it right: One of the biggest challenges to the manager, especially the business owner, is to have staff that are less Boss reliant -- and become more self reliant members of the team. Wayne Hurlbert is always worthwhile reading.


Brian at Financial Dominance shows us the new Illinois 529 Bright Start Savings plan and simply explains why this plan has went from one of the worst 529 plans in the US to one of the best. This article caught our attention: the Penta-Posse will be venturing to higher education soon (too soon...) We would have liked a bit more detail on the fee structure and how other states complicate this. But Brian points us to a way these education savings plans should work at Very Happy With Illinois 529 Savings Plan.

Douglas Galbi at purple motes has a thoughtful piece television serves couch potatoes

Don't rush the lawyers if you have been wronged. Read this counter-intuitive, yet practical article by Carmen Van Kerckhove at Race in the Workplace with What to Do If You're Experiencing Racial Discrimination At Work,

Think twice before reporting racial discrimination to your company's human resources department. Why? Because it's not always the most effective strategy.

Read on for a step-by-step guide on what to do if you believe your supervisor is discriminating against you because of your race...

See Jason Koeppe’s Strategic Internet Marketing Blog and A Step By Step Guide For Choosing the Right Keywords - StrategicSiteMarketing.com,

Effective keyword research is underrated. Really. And not just in its benefit and importance as it relates to SEO and online search marketing. Thoroughly understanding what keyword phrases your target audience is using to find you (your product or services) is literally invaluable. This knowledge is one of the best weapons you have in your business building arsenal and this weapon can be used both online and off. We’ll come back to that thought a bit later. For now, let’s dive right into how to effectively choose the best keywords for search marketing...

Nickel does the numbers in How to Make Money in the Stock Market (Revisited). The numbers are compelling. No charge.

Here are some youthful capitalists who are starting really early with their business plans: 5 Of The Youngest Entrepreneurs On Their Path To Success And Riches on thedigeratilife by the Silicon Valley Blogger.

Steven Silvers who can manage image better most anyone has Vick story prompts greyhound racing industry to defend itself earlier than usual. posted at Scatterbox by Steven Silvers,

The American Greyhound Track Operators Association rushes to spin some distance between the controversies surrounding its own industry and the nation’s new interest in illegal dog fighting.

Vick should have hired Silvers.

David Kam presents The Importance of Logo posted at MarketingDeviant.com.

Gustav S submits 10 Reasons why only 4% of the population achieve their goals posted at success-is-in-you.com.

Ian Welsh has a Biblical reference Reaping What You Sow: Hedge Fund and Housing Bubble Edition posted at The Agonist,

What's happening to the housing and financial markets right now is the entirely foreseeable consequence of past deliberate policy decisions by the Fed and the Bush administration. The reason a bail-out is finally occurring is because the people who matter are getting hurt.

Kurt Brouwer has Subprime and Stocks? What Happened? posted at Fundmastery Blog,

Financial markets around the globe have been weak and jittery in recent weeks. The following discussion is meant to give you some background on the subprime lending mess and how it spread throughout the financial markets.

Dax Desai writes What does the potential Fed rate cut mean? posted at Dax Desai, where he explains the effect of the potential Fed interest rate cut on investments.

Pawel Brodzinski presents 15 Ways to Be a Good Boss posted at Software Project Management,

Want to be a leader who will be followed by the team? Want to have employees working willingly on your success? Want to be a good boss?


Michael Fowke presents Canary Wharf: the new reality posted at Money is the way. All about investment banks in Canary Wharf and their new way of doing business.


Barry Welford presents Google Rankings Drive Sales - SEO Expectations posted at BPWrap - Internet Marketing From A Different Point Of View,
Some website owners assume that Google keyword search rankings directly affect sales. So a #1 position will be better than a #2 or #3 position. What counts is the bottom-line result and many other factors come into play in determining that.


Louise Manning presents What is business ethics? posted at The Human Imprint,
Politicians are trying too hard to pressure the Federal Reserve. If they aren't stopped now, we'll have a much harder time stopping them in a few years when they try to use an inflation tax to balance the budget.

Peter has Decide For the Success of Your Home Based Business posted at Make Money Online.

Read the Millionaire Mommy Next Door with How to Treat Affluenza: Spend Less and Live a Happier Life posted at Millionaire Mommy Next Door,

The number of "very happy" people peaked in 1957, and has remained fairly stable or declined ever since. Even though we consume twice as much as we did in the 1950s, people were just as happy when they had less. 86% of Americans who voluntarily cut back their consumption feel happier as a result.

wilson ng presents The Challenge of Providing Choice posted at Reflections of a BizDrivenLife,

Some people want a variety of choice, while some people want quality pre-selected information. Whether you are selling products or ideas, how many alternatives do you provide? Here is a short article on how the number of offerings affect decision-making.

Chief Family Officer presents Great Debate over at AFM: To Sell or Not To Sell? posted at Chief Family Officer.

FMF submits What I'd Do with a High-Paying, Unrewarding Job posted at Free Money Finance and read how he's handled bad job situations

Alvaro Fernandez outlines The Ten Habits of Highly Effective Brains posted at Brain Fitness Blog with some tips to keep our brains sharp.

Good news for health insurance costs: Insureblog's Henry Stern reports that prices are moderating, and explains why.

Leon Gettler has original reporting with an Interview with AXS-One chairman and CEO Bill Lyons posted at Sox First,

An interview with AXS-One chairman and CEO Bill Lyons on why companies struggle with their electronic documents and how email is the new legal Chernobyl.


Wally Bock at Three Star Leadership says, Evidence-Based Management offers the manager some effective tools for making better decision. But it may be harder than you think to make the vision of what Evidence-Based Management can do match up with reality. See issues.

Nina presents Gay Affluence: fact, fiction, or somewhere in between? posted at Queercents,

Gay affluence is a myth and perhaps the most misunderstood fact about gays and lesbians. We are not wealthier. Or are we?

Rob May writes What Dasani Bottled Water Taught Me About Better Blogging posted at Businesspundit, A case study of Dasani provides insight into why blogging requires more than just quality posts.

Matthew Paulson presents Long Term Care Insurance: When It Makes Sense, When It Doesn’t. posted at FinanceIsPersonal.com.

Where are interest rates headed? James Hamilton of Econbrowser concludes that the Fed has abandoned its 5.25% target for the fed funds rate, and, when it goes back to targeting, will pick a lower value, in Whee!

Charles H. Green presents It's a Dog Eat Dog World, Isn't It? posted at Trust Matters,

In an emerging business world that throws everyone together in constantly permutating ways, that old competitive nature we prized decades ago is becoming a bit of a millstone.

Babak presents Bond Market Screaming For Rate Cut - Fed Listening? posted at Trader's Narrative.

Marlon J. Broussard presents The True value of Money in Our Age | MoneyBlog posted at MoneyBlog,

The point is not to just point out the fact that a dollar is only worth 4 cents (about the exact cost of printing, regardless of the denomination), but to shed light on some things you need to be mindful of...


Logan Flatt, CFA suggests A Simple, 3-Step Program posted at PowerWealth.com,
How would you like to live in crushing, abject poverty? Does the idea of living and sleeping on the streets of a major American city sound appealing to you? Would you like to grow old and penniless, spending your final days on this Earth barely getting by on the meager checks sent to you by some large government bureaucracy? Well, my friend, do I have the program for you.


Michelle Cramer warns us of A Bad Customer Service Experience posted at GreatFX Business Cards,
The customer, in fact, is not always right, but good customer service is treating her as though she is. Making the customer feel appreciated, even when they are not pleased, is the goal.

Next week's carnival will be celebrated on September 3, 2007 at the Geek Practitioners Blog.


Women in Combat, Women as Beasts: Wafa Sultan and Alexis de Tocqueville

August 20, 2007 | By Jack Yoest

Alexis de Tocqueville wrote about American exceptionalism; the American experiment,

If I am asked how we should account for the unusual prosperity and growing strength of this nation, I would reply that they must be attributed to the superiority of their women.
- Alexis De Tocqueville, Democracy in America.

Your Business Blogger is not sure that this is what Alexis de Tocqueville meant:

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Vanessa Dobos, gunner: the superior woman?

Following is Wafa Sultan, an Arab-American woman and psychologist from Los Angeles. She is debating the clash of civilizations. She reviews the fact that inferior civilizations use "women as beasts." There might be some confusion on how Islam jihadists and the American armed forces use women in combat.

Watch the clip here
.

The video is a must see.

###

Thank you (foot)notes:

President George Bush said our women will not be in ground combat.

A C-130 doesn't count, I guess.

Thank you to Alert Reader Stan Honour for finding this vagina warrior.


Jesse Brown: Mentor and The Man Who Said No To Bill Clinton

August 14, 2007 | By Jack Yoest

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Jesse Brown
My friend and mentor Jesse Brown died on 15 August 2002.

I'm not sure I thanked him enough while he lived.

So I acknowledge him every August since he passed.

He died of Amyotrophic Lateral Sclerosis, also known as Lou Gehrig's disease. But, for the Hand of Divine Providence, he should have died decades earlier in Vietnam.

He survived and devoted his life to service to others and mentoring goofs like Your Business Blogger. And also accomplished much more in the federal government.

The combat wounded Marine was able to do two things few bureaucrats have been able to do:

Close a government facility, and

Say No to President Clinton.

Jesse Brown managed something many government watchdogs felt impossible: He worked with veterans' lobbies and closed out-dated or non-performing Veterans' Administration medical facilities. These days when a government building or base needs to be closed, a special commission is set up to spread the guilt and minimize finger pointing.

Jesse Brown closed government buildings. Unbelievable. And he was a Democrat.

But an even bigger achievement was his ability to refuse Bill Clinton. Over lunch he told me the story of how he tactfully, adroitly rebuffed the chief of staff and the president's "requests" to cut the VA budget. Jesse Brown did not succumb to Clinton's charms and other lies challenges.

As Jesse Brown tells the story, the chief of staff, Leon Panetta, I believe, instructed Jesse to offer a cut in his budget and take the political heat, sparing the president. Brown declined.

Panetta puts Clinton on the phone to work his charm...

[Your Business Blogger once worked with a beautiful young woman from Arkansas -- a rock-ribbed conservative -- who met Bill Clinton. "It was the strangest thing," she said. "He ignored the whole rest of the room, looked deep into my eyes and asked for my vote."

Your Business Blogger didn't move. It wasn't too hard to see where this was going. "What did you say?" I asked.

She said, "I told him 'yes.' It was like he hypnotized me. I said yes..."

She wouldn't be the last.]

...Panetta knowing that no one could resist Bill Clinton; no one could say 'no.'

So Bill and Jesse have an extended conversation and Clinton oozes all all-round the topic -- but never makes a direct statement; never a directive. Bill was simply smarmy and Jesse was un-seduced.

"Great talking with you Jesse," said Clinton.

"Great talking with you Mr. President," said Brown. And White House Signal signed off.

Jesse Brown was only 58 when he died.

He was wounded by enemy sniper fire in Vietnam leaving his right arm and hand partially paralyzed. This never slowed him down. People who knew Jesse always extended a left hand for a hand shake in greeting. His right wasn't serviceable.

I once asked him when he was at the pinnacle of his career what drove him to work so hard. Money, I thought; status, celebrity? No. "I just want to help my friends," he said.

His passion for service helped him become the Veteran's Affairs Secretary for Bill Clinton.

And yet he helped me, a nobody who worked for a Republican, a Republican governor.

Jesse is buried in Arlington National Cemetery, not far from my dad. Two warriors to whom I owe so much.

Semper Fidelis.

###


Three Duties of a Mentor


In Memoriam: Jesse Brown

Job Interview: 3 Questions for Your Prospective Boss


Continue Reading »

General George Patton on the War on Terror

July 26, 2007 | By Jack Yoest



George Patton gives a
motivational speech
Alert Readers Stan Honour and Sidney Bostian send this YouTube link to what General George Patton might have to say on our global war on terror, if Patton were alive today.

Eye witnesses to Patton's original speech tell us that the talk is consistent with his introductory remarks to his new troops in World War ll.

The speech was powerful in real life.

And so powerful in the script that the director Franklin J. Schaffner had to take unusual steps not to offend lead actor George C. Scott, who was actually a bit squeamish about the violence and language of war-fighting.

The speech scene appears first in the movie. But Schaffner shot the scene at the end of the movie's production. Schaffner felt that if the speech was completed first, in sequence, that the volatile George C. Scott would not finish.

Finishing and sitting through the nearly three hour film was a concern about movie-goers too. When Your Business Blogger viewed the movie in a theater in 1970, there was an intermission to break up the 170 minute film.

And it was memorable...This is what made the movie so good,

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Men, all this stuff you've heard about America not wanting to fight, wanting to stay out of the war, is a lot of horse dung. Americans traditionally love to fight.

All real Americans love the sting of battle. When you were kids, you all admired the champion marble shooter, the fastest runner, big league ball players, the toughest boxers. Americans love a winner and will not tolerate a loser. Americans play to win all the time. I wouldn't give a hoot in hell for a man who lost and laughed. That's why Americans have never lost, and will never lose a war... because the very thought of losing is hateful to Americans.

Patton was refering to Real Americans, of course.

Not liberal Democrats, who, as is well known, do not hate anything.

###

Thank you (foot)notes:

My favorite quote from Patton on teamwork, The bilious bastards who came up with that stuff about individuality know as much about battle as they do about fornicating. Which is why the liberal Army of One marketing campaign was nonsense.

My favorite quote from Patton on management training, In about fifteen minutes, we're going to start turning these boys into fanatics - razors. They'll lose their fear of the Germans. I only hope to God they never lose their fear of me. Not a problem for the manager as sociopath.

Of course K-Lo has it at the Corner: Patton on the War on Terror [Crude Language Warning] [Kathryn Jean Lopez]

And Blogs for Fred Thompson.


Continue Reading »

Women in Combat Debate: Should Women Fight?

July 25, 2007 | By Jack Yoest

My good friend Bob Miller has a compelling article on women in combat that deserves a wide audience.

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Female sniper,
United States Air Force
In September of last year, the Naval Institute Proceedings commemorated thirty years of sex-integration at the U.S. Naval Academy with a Commentary by Sharon Disher, USNA ’80, entitled “Women CAN Fight.” As a member of the first sex-integrated Naval Academy class, Disher wrote in conspicuous contradiction of former Marine combat hero, and now Senator, James Webb’s (USNA ‘ 68] then-troublesome 1979 Washingtonian Magazine essay: “Women Can’t Fight.”

Well of course women CAN fight. In Iraq, US military women have fought and still do fight bravely and selflessly. These armed daughters, sisters, wives and mothers can also become wounded, maimed, captured, abused and killed. In fact one hears military women, in particular, declaring their willingness to "die for my country," words far less often heard from men.

And women can kill; there's no doubt about it.

But please, put aside for a moment the tendency to rationalize, trivialize, scoff or scorn a cautionary perspective in order to reflect with candor on what this unarguably historic innovation of the "woman as warrior" may signify about a phenomenal cultural trajectory.

The stakes are high.

Read his entire article at the jump.

Robert H. Miller, CAPT, USN ret
Hope For America
PO Box 1007
Willow Grove, PA 19090
hfa@aol.com


Continue Reading »

Carnival Connections, SAMP, The Dude and Roy Blunt

July 10, 2007 | By Jack Yoest

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Roy Blunt
Credit: The Dude
Your Business Blogger was wondering what the Republicans were going to do about the war, the wall, Osama, Obama. So I wandered over to The Heritage Foundation this afternoon for a free lunch. And happened upon The House Minority Whip, Roy Blunt, an R from fly-over country.

If any one could, well, show me, it'd be someone from Missouri.

The Dude tagged along. He's likes a free meal as much as his dad.

The Dude live blogged. Sarah Little from Blunt's press office ablely worked the crowd. See The Dude's report at Panzer Commander.

After Blunt's talk, I feel a bit better about the state of the Union. Not that the GOP may or may not get good things done, but at least they might stop bad things from happening.

Which might be good enough -- it is around our house. Which is like a carnival.

But for well organized carnivals, here are some suggestions,

See Blog Carnival of Observations on Life July 8, 2007, By Anja Merret. While there visit Reciprocity - What we do in Life always comes back to us March 17th, 2007 by Callum.

But sometimes good does not come back measure for measure. I've found the ratio to be about 10-to-1. See What is the best tactic to get a referral? More Biblical than Karma-tic.

Visit The Carnival of Family Life. See Physical Education.

Stop by Carnival of Life, Happiness & Meaning #8, hosted by Life Insurance Lowdown, Life insurance news, reviews and tips. Don't let the title scare you (as it did me). No agent will call. No emails from Nigeria. And see What Makes a Relationship Great? Much more articulate than The Complete Married Man's Guide To Spousal Responses.

For a good post on Office Politics. Read Management vs. Politics by HotStrategies.

It is not until we look at later definitions... that we see a political content. He maps management as ‘SAMP’, Science, Art, Magic and Politics. In this definition we are seeing politics as part of management activity in which he acknowledges that in order to be a successful manager an individual has to know how to “play the game” in order to achieve his objectives.

For more on Office Politics, with a nifty video see Management Training, Tip #1 at the last Office Politics link.

And please visit Carnival of Family Life - June 25 2007 for about the nicest compliment Your Business Blogger got all week.

###

Thank you (foot)notes:

See Roy Blunt's speech at the jump. From his website,

As Whip, Congressman Blunt is the second highest Republican in the House of Representatives. He selects and leads a team of Deputy and Assistant Whips, which columnist Robert Novak has described as "the most efficient party whip operation in congressional history."

Continue Reading »

Navy Seal Marcus Luttrell Reports: How Liberals Think in War

July 3, 2007 | By Jack Yoest

The only time a manager should shout or bark out an order demanding instant obedience is if the building is on fire: an emergency.

Navy Seal Marcus Luttrell had a few minutes to make a decision and decided to take a vote. It wasn't an emergency, just yet.



Get the whole story
Marcus Luttrell:
Lone Survivor

"It was the stupidest, most southern-fried, lamebrained decision I ever made in my life," Luttrell writes. "I must have been out of my mind. I had actually cast a vote which I knew could sign our death warrant. I'd turned into a (expletive) liberal, a half-assed, no-logic nitwit, all heart, no brain, and the judgment of a jack rabbit."

Marcus Luttrell tells his story in Lone Survivor and is reported in A war hero from Huntsville rues a decision made in Afghanistan, By FRITZ LANHAM in the Houston Chronicle,

In June 2005, on a barren mountain high in the Taliban-infested Hindu Kush, Luttrell and three fellow Navy SEALs came together to talk.
Their mission -- to locate and possibly take out an important Taliban leader hiding in the Afghan village below -- had just been compromised.

Three goatherds, one a boy of about 14, had blundered onto their position.

Military discipline is the prompt obediance to orders or the initiation of appropiate action in the absence of orders. In the absence of clear rules of engagement, Marcus Luttrell was on his own. Which is what military officers and civilian managers expect -- to make decisions on minimal information.

As they saw it, they had two options: kill the Afghans, or let them go and hope for the best. They let them go.

It's a decision Luttrell bitterly regrets.

Marcus Luttrell made the decision balancing a possible murder charge -- which would have been demanded by the main stream media -- with the American lives for which he was responsible.

Within hours, more than 100 Taliban fighters descended on the SEAL team. In the terrible gun battle that followed, Murphy, Axelson and Dietz died. A few miles away, a Taliban grenade brought down a rescue helicopter on its way to help the trapped men, killing all 16 aboard. It was the worst day in the 40-year history of the Navy SEALs.

Marcus Luttrell made the wrong decision. He was thinking like a liberal instead of a military officer.

He reports that Axelson favored killing the goatherds. Dietz was neutral. Murphy and Luttrell voted to let them go.

In war every death of a military service member is a public event. Liberal influence has made difficult decisions nearly impossible to get right. Liberals have put our military in a no-win situation.

Losing is what liberals seem to want.

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Danny Dietz
SEAL statue creates controversy in Littleton
Sculpture of fallen warrior
to include weapon in hands
City officials said Friday a statue
honoring slain Navy SEAL Danny Dietz
will be erected July 4 despite opposition
from a Littleton group claiming it
glorified violence because he is
depicted holding an automatic rifle.
Above, Dietz poses for a photo
while serving in Afghanistan in 2005.
And now these same apparently-self-loathing-liberals do not want a memorial of Navy Seal Dietz with his automatic weapon.

Too violent.

Happy 4th of July.

###

Thank you (foot)notes:

More on Dietz at the jump.

John Howland writes,

just in case there is anyone ... who wonder[s] what it takes to be a core combat leader -- the first requisite is that you had better be totally prepared to kill -- if that makes you uncomfortable, then you are in the wrong place

See Deadly Double Standards in The Wall Street Journal, where DAVID G. BOLGIANO writes,


Lance Cpl. Justin Sharratt is a U.S. Marine who served in combat in Haditha, Iraq, and whose actions on the battlefield have made him the focus of an investigation. He is charged with committing three counts of unpremeditated murder on Nov. 19, 2005.

See Marcus Luttrell is "The One" - Sole Surviving Navy SEAL of the Battle of Asadabad at Black Five.


Continue Reading »

Press Release: Partnership of The William Oncken Corporation and Management Training of DC, LLC

July 2, 2007 | By Jack Yoest

managing_management_time_logo_yoest.jpg

The William Oncken Corporation

3522 Gus Thomasson, Suite 112
Mesquite, Texas 75150-6243

Phone: 972-613-2084

Fax: 972-613-3182

Website: www.onckencorp.com

CONSULTANTS TO MANAGEMENT

FOR IMMEDIATE RELEASE

CONTACT: Jack Yoest

Management Training of DC, LLC,

Arlington, Virginia

202.215.2434

Jack@Yoest.org

THE WILLIAM ONCKEN CORPORATION ANNOUNCES PARTNERSHIP WITH

MANAGEMENT TRAINING OF DC, LLC

Dallas, Texas, July 4, 2007 – The William Oncken Corporation (WOC) is pleased to announce it has signed on Management Training of DC, LLC, (MTDC) to launch an initiative to broaden the world-wide reach of WOC’s leadership training products.



Monkey Business
Management
Since 1961, The William Oncken Corporation, a management consulting company, has trained more than one million managers and leaders. Our flagship seminar, Managing Management Time™, was specifically designed for those individuals in an organization who are valued as much, if not more, for their judgment and influence than for their time and personal effort. WOC is best known through the article, Management Time: Who’s Got the Monkey?, which appeared in the Nov-Dec 1974 issue of the Harvard Business Review. That article has been one of the two most-requested reprints in the history of the Review and has been declared an HBR Classic.

Accenture reports that 30 percent of organizations are “mismanaged.” Which means that judgment and influence skills are being allowed to atrophy. And this results despite billions of dollars being spent annually on training and “employee learning and development.”

In a move to address this need and opportunity, Jack Yoest, President of MTDC, states, “We are honored to have become a licensed agent for WOC. This affiliation will allow us to bring the Managing Management Time™ series to more global leaders. It is exciting because MMT is the proven gold standard in creating an environment where managers can most effectively lead their organizations. We recognize that the imperative today for leaders at all levels of the organization is to be in control of events!”

Jack draws on his background in business, government and the military with expertise in sales and marketing, and senior management development. He has managed entrepreneurial start-up ventures, including medical device companies, high technology, software manufacturers, and business consulting companies.

For additional information on Management Training of DC, LLC call or email Jack Yoest or visit www.Yoest.com

###

Thank you (foot)notes:

And be sure to visit the new business blog at Management Training of DC.


Lurita Alexis Doan, GSA Chief: Capitalism Meets Politics

June 25, 2007 | By Jack Yoest

When a person of note is covered by the media in Your Nation's Capital, three questions are asked by the victim:

1) Is there a picture?

2) Is it above the fold?

3) Is the story running on the weekend?

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Lurita Alexis Doan
If the newspaper publishes a picture of the person above the fold, then the media outlet is creating the "legs" that the story will take. The media outlet is helping to make the story, the story. And bleeding will follow. Because...

If it bleeds, it leads.

Lurita Alexis Doan, the top executive of the General Services Administration came to DC to make a difference after making a buck. In her old position running a for-profit technology company, she was most familiar with selling to the government and creating wealth and generating jobs.

She knows how to create wealth with efficient and effective management. But there was one skill set her new job in Government required that few for-profit businesses cover in management training:

Multiple points of accountability.

It was not enough for Doan to lead the billion dollar agency, manage her staff, boss and peers, and customers. She also had to manage the press, the public perception, and now, as we have all read, she must deal with the initiative-killing-congress in the person of Henry Waxman.

Representative Waxman is accusing Lurita Doan of a laundry list of offenses, but the most interesting is violating the Hatch Act.

Alert Reader Tom Commented,

Please accurately present facts, in particular the provisions of the Hatch Act. You clearly omit the prohibitions relevant to Ms. Doan's violation: that no employee may engage in political activity while on duty or in a government office. The Hatch Act prohibits far more than the 3 actions you list...

Lurita Doan's Hatch Act "violation" is no worse than driving down Constitution Avenue with a Bush bumper sticker.

Your Business Blogger knows a bit about the line that separates public service as a govenment appointee receiving a government paycheck, and electioneering.

Lurita Doan has been coloring well within the lines of The Hatch Act. At least much better than Your Business Blogger.

Because, unlike Lurita Doan, I inadvertently fudged the line. At least according to the Richmond Times Dispatch.

A number of years ago I sent out an invitation to friends to attend a fund raiser, from my spacious government office. Your Business Blogger,

Used a government computer

Fund raised for a particular candidate

In an election

I goofed. As RTD's Tyler Whitley quickly wrote. But it was not above the fold, there was no picture, and the article was mid-week, but, thankfully, small. I was a dummy and got off light.

Doan is innocent and being condemned under The Hatch Act.

The Hatch Act of 1939 is arcane; difficult to understand and frightfully easy to misinterpret. Think IRS regulations.

But, there was no attempt on her part of using the agency or anything else to compel employees to do any partisan activities.

She made a statement that 6 people apparently heard and 30 people did not.

It was not her meeting, it was set up by her White House liaison and she was not aware of its contents beforehand. She readily admits she should have asked more questions. Of course, these are political appointees and they are allowed leeway in meetings at government buildings. She should have understood the nature the meeting before attending or making any statements. She has since taken steps to make sure all meetings are vetted through counsel and through her ethics staff.

No, Doan is not in violation. This is simply a witch hunt on the part of Democrats to get to the White House. And Democrats imply that only the GOP is being political. Lurita Doan has been caught in the middle of participating in this meeting and possibly making the statement on helping candidates -- remember: Doan does business, not politics. But, she certainly has not advocated or pushed the GSA employees to do anything in an election.

An election that is still a year and half away.

The issue is more than any confusion over The Hatch Act. The Democrat attack machine sees Lurita Alexis Doan as a two-fer:

1) A George Bush appointee, and

2) A business person.

The liberal media and liberal Democrats don't care for either.

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Dan Gainor
Director Business and Media Institute
I had lunch the other day with Dan Gainor, pictured at left, below the fold, who is the The Boone Pickens Free Market Fellow and Director of the Business and Media Institute -- a part of Brent Bozell's Media Research Center. I ask him about the liberal bias -- the media bias against businessmen. "Nearly every businessman is shown by Hollywood to be a crook, or worse," says Gainor. Portraited as monsters. Or hypocrites, like, say, a church-going thief. As he writes in Bad Company: For the American Businessman, Primetime is Crimetime,

One enduring American cultural image is the man in the gray flannel suit. A businessman, with briefcase in tow and tie crisply knotted, who left the family for an honest day's work and eventually returned home worn and weary. But TV long ago abandoned that icon and replaced it with the stereotype of corporate evil.

And Democrats believing this script -- and all that flickers for truth in Hollywood -- hate Bush, hate capitalism, hate businessmen.

Lurita Alexis Doan knows how to make money in the Free Market and is on the Bush management team. Making Doan the (immediate) target.

Capitalism bested communism. But Capitalism and Business will have a bigger challenge with liberal Democrats like Henry Waxman in Congress.

###

Thank you (foot)notes:

See Christopher J. Dorobek's take at the jump.

See Lurita Alexis Doan: Good Management Meets Bad Politics

And How To Cut The Federal Budget at a Government Agency by Lurita Alexis Doan

Did Doan understand The Manager’s Mission? Bob Novak indicates that Doan clearly does not enjoy the support of her management molecule: Boss, Peers, Staff, Customers. See Hatch Act Hatchet Job.

Testimonial Two-Step
has more on DC tactics.

Also see NewsBusters for exposing and combating liberal media bias.


Continue Reading »

Tony Soprano: Conflict Resolution? Or How the Sopranos is Like a Spreadsheet

June 11, 2007 | By Jack Yoest

tony_soprano.jpg

Tony Soprano HBO
Your Business Blogger and Charmaine are not happy with the ending of the Sopranos series last night.

For the same reason that most entertainment today fails to entertain: Because of a failure...

No, not to communicate. But,

The failure to resolve the conflict of the protagonist.

What happened to Tony's current conflict? Resolved or on-going? On-going as life goes on?

Every play, book, comic book, movie must have an ending and not, well, just end. Movies and real life, as our show bizie friends tell us, are not quite the same -- except when they are. On-going.

But who wants to watch a non-ending ending in a movie? We get enough of that in-real-life. We all are living the non-ending. (Except that in-real-life dying part...)

An ending can be simple -- but it should not simply end. This makes customers mad.

Or was the going to black Tony getting whacked? That would be an ending, but who knows? It is an unanswered question open to interpretation.

Interpretation. My favorite mentor, Dr. Dad, (without whom my MBA would have been impossible) says that financial spread sheets always raise more questions than they answer. It takes a seasoned boss to exercise wisdom and judgment to question the answers in the numbers. And this is real work.

I didn't want to work when watching the Sopranos' finale.

It was like watching a spreadsheet. No answers.

###

Thank you (foot)notes:

Are movies supposed to be like life? Or, are movies more like business marketing?

See what Captain Ed thinks.

The Anchoress does not mind the ambiguity.


Can Your Business Change Direction? On The Fly?

June 9, 2007 | By Jack Yoest

Einstein once remarked that a sign of intelligence was the ability to change direction quickly. If so, the following video is an excellent example of very destructive thinking.

The short clip is from the military. Ours.

The quick thinking/quick reaction would not surprise a conservative. And would surely disappoint a liberal.

Short Explanation Before Watching The F-16 - SIERRA HOTEL

This is a video from a F16 doing CAS (combat air strike) during the recent fighting in Fallujah. We have been bombing insurgent "safe houses" with some success recently. This F16 was on such a mission, to hit a building with an LGB (laser guided bomb). After the weapon had been launched 30 + insurgents left the building en masse to hurry to a nearby engagement with US Marines. The fighting had been going on for hours.

A new opportunity has come up since the plan was made. Threats and opportunities always, always pop up. Even if your plan has been in place for hours or months, the next action may have to turn in a new direction instantly.

The pilot communicates with the FAC (forward air controller) either in the air or on the ground, and changes the flight path of the bomb while it is en route to the target.

The decision maker may or may not know exactly where his team is located -- the team is probably not at his elbow -- the team may be off-shore or even out-sourced. But the boss can still guide the action across multiple silos.

You can clearly see the "L" flashing in the MFD (multi-function display), and TGP (terminally guided projectile) is selected.

Every manager has a matrix of info on his dashboard. In this scenario, the decision maker had data, maybe not complete, maybe not 100%, but enough to make a decision.

It is the pilot who says "I got numerous individuals on the road, do you want me to take those out?"

Your Business Blogger senses that the pilot is not quite asking permission in his request; he is merely alerting the controller that a new course of action is needed and will be done immediately. If, for example, there was a radio equipment failure, the pilot may very well have changed the mission rather than bomb an empty building.

Or perhaps like Nelson, the pilot would have turned a "blind eye" to an incomplete command.

Of course,

The FAC says "Take em out!"

The analyst continues,

Now, to put this in focus for you so you can get a glimpse into the complexities of the modern battlefield and the flexibilities of the modern U.S. war fighter: You have a supersonic high performance aircraft being driven by a single pilot who, under the tactical control of a FAC, launches a PGM (precision guided munition) at a designated structure (building).

The pilot uses the aircraft's laser guidance video display to guide the weapon to the target (precision).

Remember, he is also flying the aircraft. The pilot sees the video on his heads-up display and notices a bunch of combatants leaving the targeted building, turning the corner and heading down the street towards an active firefight. The pilot advises the FAC of the change in the status of the target requesting to target the combatants en route to the firefight rather than hitting an empty building.

Permission is granted.

The key phrase is "change of status." The US of A military is trained in flexibility. This is how America wins wars.

Wins military campaigns.
Wins civilian marketing campaigns.

Human Resource Managers: Hire a veteran. Not only because it is patriotic and the right thing to do, but because you will have a mature manager who can think and act on his feet. Hire him, if you can find him.

American business needs more vets. The taxpayer has already invested in the Management Training.

Watch the 53 second clip

###

Thank you (foot)notes:

Thank you to Alert Reader, Stan Honour, for forwarding.

The Army's definition of discipline is, The prompt obedience to orders, and the initiation of appropriate action in the absence of orders.

Full Disclosure: Your Business Blogger is biased -- and is a former Armored Cavalry Captain running a Management Training firm based on military principles. Our Management Training philosophy may surprise even the Alert Reader. See Management Training of DC, LLC.

Read Thomas Thompson's Tester on dcmilitary.com at the jump. Your Business Blogger made it required reading for The Dude on the value of initiative.


Continue Reading »

Lurita Alexis Doan: Good Management Meets Bad Politics

June 8, 2007 | By Jack Yoest

lurita_doan_gsa_yoest.jpg

The Honorable
Lurita Alexis Doan
Chief Executive
General Services Administration
A good female manager leading the GSA is bringing out the worst in Congressman Henry Waxman.

Waxman is conducting hearings investigating the General Services Agency head, Lurita Alexis Doan. The Democratic Chairman of the House Oversight and Government Reform Committee is accusing Doan of sweetheart deals (that never happened), of lack of competence (voiced by ‘reassigned’ personnel), and of violations of the Hatch Act. The accusation of Hatch Act violations is the most serious.

In the early fall lead-up to the 2006 election, Doan attended part of a meeting where Scott Jennings, a deputy of Karl Rove, delivered a PowerPoint presentation on the political landscape. Doan doesn’t remember the presentation. There are conflicting stories on what she said while in the meeting.

The White House insists that the presentations were vetted by Counsel and were both legal and ethical. The Hatch Act was created to prevent federal employees from politicking on the job. A nearly impossible requirement for political appointees, because nearly everything is, well, political. So the Hatch Act has three main restrictions, loose, but well-defined boundaries. The Federal Employee cannot:

1) Be a political candidate;
2) Fundraise for a political campaign; or
3) Allow their names to be used in political campaigns

Lurita Doan committed none of these offenses.

So what is Doan’s crime?

Waxman believes Doan is a dupe or worse – an ally of the White House. Karl Rove, naturally, is the intended target, even though Doan has never met Karl Rove. To make the Rovian connection, much is made of her $200K donation to the Republican National Committee/George Bush. (But I think her real sin was in 1996, when she gave $300 to CIA-hating Ron Dellums, Democrat from California. I guess that evens the score.)

Doan knows a bit about politics, not because she’s from Louisiana or a high school chum of Mary Landrieu. She learned politics from academia, first as an adjunct professor then to serving on Vassar College Board of Trustees.

She learned business from her family. Doan founded, then sold New Technology Management, a security and surveillance company. Lurita Doan wanted to bring her successful for-profit background into the non-profit government bureaucracy.

Doan then became the first woman to serve as the chief executive of the U.S. General Services Administration, the $66 billion agency which has 12,300 employees.

GSA annual revenues were down $4.5 billion when Doan took control and she knew she had to make changes to turn around the numbers. She handled the budget cuts in a most unusual, unheard of tactic here in DC. She did not reduce budgets with a simple 10% across the board cut. That is the easy, preferred, amateur action. That is not management. Instead, Doan identified two divisions that “were starved of resources that potentially jeopardized …goals.” And she led by example by returning 37% of her discretionary budget back to the agency’s Working Capital Fund. This happens in business. Seldom in government.

She did targeted cuts in targeted areas. Without cutting payroll (which would have been easy). Without cutting training (almost as easy to cut as marketing) and without cutting bonuses (again, very easy to justify). She made the tough calls. This is management.

For example, Lurita Doan was most concerned that GSA spent $90,000 in information technology per employee. Doan knows a bit about IT and knew that something was off in the gold-plated platforms. The GSA’s computer infrastructure alone is valued at more than $100 million.

She headed the consolidation of over 100 IT contracts into a single vendor that was owned by a Service-disabled veteran. When Democrats do this, we have a celebration. When Republicans do this, we have a hearing.

Lurita Doan sees herself as a "manager of managers." And she does have managers. Lots of 'em. She has 31 direct reports. Thirty-one. Even elementary school teachers don’t have that many papers to grade. Normal practice would have 8 to 12 direct reports. Doan doesn’t care for this cumbersome span of control. But the GSA chief administrator does not have the authority to alter the org chart. This can only be changed with congressional approval.

And Congress is known to move at its slowest when efficiency is in the solution.

All those direct reporting lines make for a weak CEO and poor accountability. By design, it would seem. A violation of every Management Training tenet.

Which is exactly what big spending liberals in Washington like. And they don't like a no-nonsense manager who wants to get something done.


mr_smith_comes_to_washingon_jimmie_stewart.jpg

Jimmie Stewart as
Jefferson Smith in Frank Capra's
1939 film classic
Mr. Smith Goes to Washington
Ironically, the Hatch Act was passed in 1939, the same year Frank Capra directed the classic, Mr. Smith Goes to Washington. Mr. Smith found out how hard it is to pass legislation in Congress; Mrs. Doan is discovering how hard it is to effect change throughout the system.

Welcome to Washington, Lurita Doan.

Also see How To Cut The Federal Budget at a Government Agency by Lurita Alexis Doan

Be sure to read Rob Bluey who reminds us in TownHall.com that,

"The agency oversees nearly $66 billion in federal spending -- more than a quarter of the government’s procurement dollars. It has 12,300 employees who are spread out in offices around the country.

So what do GSA employees do with all that money? The GSA is the world's largest landlord with more than 8,300 government-owned or leased buildings. It is responsible for a fleet of 170,000 vehicles, making it the world's largest purchaser of new cars. The computer infrastructure it oversees is valued at more than $100 million. The agency is the world's largest credit card service, and believe it or not, the world's largest conservator of art."


Carnivals: Best (Self-Selected) Blogs for the Week

May 21, 2007 | By Jack Yoest

Start Up Spark has the Carnival of the Entrepreneurs #22.

See the 3rd edition of the Carnival of Wealth Building

Birth of Your Home Office, Blog Carnival #4 is at Home Office Women.

Verve Coaching, Revolutionary Thinking, Cutting-Edge Training, and Expert Advice for people and organizations, has the Carnival of Powerful Living - May 21st, 2007

Get some history at the 2nd Carnival of Principled Government, Axioms of a Free Society.


MEDIA APPEARANCE: Charmaine on FOX: Imus' Future in Radio?

May 17, 2007 | By Jack Yoest

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Don Imus on MSNBC
The folks at FOX did a much better job at moderating the presidential debate than Chris Matthews from MSNBC and The Politico. A silly questioned missed by Chris would could have been, "Should IMUS be allowed on the airways?"

A silly question. But the only silly question Chris didn't ask.

And Charmaine is not afraid to address.

Watch the short clip and give us your take. Please forgive the extra click to the Family Research Council site.

###

Thank you (foot)notes:

Charmaine Yoest, Ph.D., Vice President for Communications at Family Research Council, appeared on Fox News Channel's "Your World with Neil Cavuto" on April 13, 2007 to discuss a Don Imus radio future.

Charmaine has never appeared on Imus. She never received an invitation. I'm glad we were not tempted.

From King Jimmie, There hath no temptation taken you but such as is common to man: but God is faithful, who will not suffer you to be tempted above that ye are able...1 Corinthians 10:13


Your Business Blogger Interviewed by Forbes.com

May 15, 2007 | By Jack Yoest

jack_#2.JPG

Your Business Blogger
Where should the small business owner invest a modest marketing budget?

Your Business Blogger had a conversation with Mary Crane, a reporter for Forbes.com and reviewed the management and marketing challenges of small business owners.

Her article will be out tomorrow, Wednesday, 16 May 2007 in the Entrepreneurs section of Forbes.com. Click thru and let me know what you think.

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Forbes.com

###

Thank you (foot)notes:

Anita Campbell and Steve at Rucinski Small Business Trends and Small Business Trends Radio were the vectors for Forbes and Reasoned Audacity. Book mark SBT and SBTR. I have.


How To Handle Criticism and Run for Public Office: Mike Jingozian Hires Private Investigator on Your Business Blogger

May 10, 2007 | By Jack Yoest

jingo_angelvision.jpg

Mike Jingozian
founder of AngelVision
announces political ambitions
"You will hear more about my political plans in the months ahead. For now, I wish you peace and harmony. Be well, Jingo."

A number of Alert Readers have been following our case study of AngelVision. The founder, Mike "Jingo" Jingozian has been most unhappy with Your Business Blogger's analysis and has hired (at least two) lawyers and a private investigator in response to the critique and the comments.

(A private investigator??!! I'm honored.)

Jingo will be running for an elected or appointed public office -- but has taken some time off the campaign trail and his business to address Reasoned Audacity's review of the unusual AngelVision management style.

oxford_library_jack.JPG

Jingozium Erratum
Your Business Blogger at
Oxford's circular library
May 1995
Over the next few weeks we will discuss the challenges of crisis management in dealing with the blogosphere.

AngelVision continues to be an outstanding case study -- on a "distinctive" reaction to public criticism.

Meanwhile Jingo should consider CampaignSiteBuilder.com to help him launch his political career. (See compensated link on sidebar.)

Continue reading at the jump. Hint: Don't hire expensive private investigators to spy on bloggers.

###

Thank you (foot)notes:

Be sure to visit AngelVision and take the Jingo on-line poll on what to do with Your Business Blogger. Here's how I voted:

Number three: Don’t be a wimp! Kick some @ss! Sue the b@stard out of principle! [Expletives modified]

The vote results will surprise you.

(Charmaine voted for "ignore him." She's no fun.)

Here's my advice and bumper sticker for his political world view.

UPDATE: 16 May 2007, Mike Jingozian claims that Your Business Blogger is a Washington government insider. Very flattering, but I must not be much of a political insider because I just now noticed that Jingo Jingozian is really, really running for public office. No, not town council. Not for congress. Nope. Jingo is going the Full Monty. Mike Jingozian is running for President. Goodness.

Blue state Oregon is now in play for the GOP.


Continue Reading »

The Queen's Previous Visit: A lesson in attention to detail

May 9, 2007 | By Jack Yoest

George_H._W._Bush,_41_President_of_the_United_States,_1989_official_portrait.jpg

George H W Bush
41st President
Attention to detail. The White House got it right this time with the Queen's visit.

But perhaps not on her last visit here with George H. W. Bush. Your Business Blogger received the following from Alert Reader Bob Morrison,

"When George H.W. Bush [the first Bush -- 41] welcomed the Queen to Washington, a bunch of us FRC staffers were invited to be part of the crowd of happy natives on the White House South Lawn. I was 30 yards away from the President, but could clearly see that the microphone had been left at the high position for the 6'2" Bush.

I could also see the red carpeted box inside the podium that was there, presumably, for the shorter Queen. Joseph Reed, the U.S. Chief of Protocol, was chattering away with Barbara Bush. I couldn't yell "HEY JOE, THE BOX, JOE!" When the Queen came to the podium, the only thing visible was her hat.

The Washington Post had a field day. When she later spoke to Congress, she drily commented: I hope you can all see me now.

Two weeks later, in a little notice in the Post, Joe Reed was made ambassador to one of those troubled little countries where you wouldn't want to vacation."

If the White House has trouble with getting the basics right, goodness, do mere mortal middle managers have a chance?

Alert Reader Bob Morrison was able to anticipate, adapt and learn because he had almost made the mistake that Joe Reed had committed,

I saw the crash coming because I had been a junior protocol officer in the Coast Guard. I was talking to the Commanding Officer's wife one time and almost missed standing for the American flag passing in review. When I saw it out of the corner of my eye, I shot up like a rocket. It was my duty to give the cue to the entire reviewing stands so I'd better not miss my moment. I got teased unmercifully by my buddies about being a super patriot then--and I still do!

Management challenges are not confined to government. This protocal reminder is a lesson for continuing education. According to a recent study released by Accenture and reported in Training and Development, 30 percent of middle managers worldwide from North America, Europe and Asia believe that their companies are “mismanaged.”

Which is why the American Society for Training and Development reports that 2006 saw over $109 billion in the United States invested on “employee learning and development.” Even board level leaders are continuing their continuing education tripling high-end executive seminar attendence.

Management training and the Management of Management Time is critical.

The manager can improve his attention to detail and reduce screw-ups with a three P process:

Plan, Practice, Praise, (or Punish)

The White House had all of the resources and equipment and the logistics ready for the Queen. But Plans are nothing; planning is everything. said Dwight D. Eisenhower. In the act of planning, staff will study and generate options and make recommendations -- learning what might go right or, more important, wrong. Because something will always go wrong. The Planning looked good for the Queen's speech.

But it is not known what rehearsing was done. Charmaine tells me from her White House days that the pace is so fast and brutal that a detailed dress rehersal was probably not done -- time wouldn't allow. And security would also complicate -- the guys with ear pieces don't like too many staff as stand-in actors moving about the stage before hand. A dry run is always needed for your business performance. Practice.

Praise in the after action report or evaluation is the most critical part of the learning process. The professional manager anticipates, adapts and learns -- with his staff.

Pay Attention to Detail. Or you, too, will suffer the final, alternative P: Punishment -- and be reassigned to some God-forsaken outreach of the org chart.

###

Thank you (foot)notes:

One of the first lessons I learned in the Army was to Praise in public and reprimand in private. See the Chief Happiness Officer for more on 4 kinds of Motivation.

Full Disclosure: Your Business Blogger is in league with the William Oncken Corporation presenting Managing Management Time: Who's Got the Monkey?


Is the Manager Obsolete? Or When Does Consensus Stop?

May 8, 2007 | By Jack Yoest

gaping_void_company_hierarch_full_sociopaths.png

gapingvoid.com
by Hugh MacLeod
Does business need managers? Or first-line supervisors?

Or should organizations simply go Greek and give every citizen-employee a voice and a vetoing vote?

The corporation as pure democracy.

This was the theme of a Wall Street Journal article, Managing: Can a Company Be Run as a Democracy? By-line JACLYNE BADAL. She writes of a company, Ternary, and begins:

"Ternary runs itself as a democracy, and every decision must be unanimous. Any of Ternary's 13 other employees could have challenged [a] decision and force[d] it to be revisited.

Running a company democratically sounds like a recipe for anarchy, and it can prompt bureaucratic whiplash: Ternary, a company with annual revenues of around $2 million, adjusted salaries for employees up and down several times last year."

Goodness. Alert Reader Pat Patterson questioned the company structure:

I notice that the writer seems to use egalitarian companies and democratically run companies interchangeably. I remember that you have posted on the antithesis of these methods and hoped you might comment...concerning this report.

Plus I was dismayed to see that several of these companies were willing to experiment with democratic decision making with the caveat, "We can try it and see how it works." Seemingly without any awareness of how much damage that could do to the stockholders.

Patterson seems to have greater insight on human behavior and organizational development than the reporter, the CEO or Traci Fenton:

Advocates say such systems appeal to workers, particularly younger ones, searching for careers with meaning. "Everyone wants to be a somebody," says Traci Fenton, founder of WorldBlu Inc., a Washington organization that promotes workplace democracy.

And that is the challenge for managers and stockholders. Younger workers today, not really needing money or security, are moving up on Maslow's hierarchy of needs, challenging any corporate hierarchy on their way to becoming self-actualized beings. (Maslow once said that a man could only be self-actualized after living a full life past 50.)

But not these days. Structure is out. Boot-licking is out.

If there were no problems, or no change of any kind, or no exciting opportunities to compete for capital budget allocation, there would be no need for that overhead known as the Manager.

However, democratic-egalitarian management can work in some cases. If . . .

If there is no profit result needed, as in some non-profits (that exist to improve the human condition, as Peter Drucker says).

Or a church governing body where each deacon or ruling elder has a veto -- the ruling council understanding that a dissenter's motives are pure and he is accountable to a higher authority.

Democratic-egalitarian management can work in academia where really smart people debate (but where the politics are the most vicious) and Deans rotate much like a volleyball team. And there are seldom "emergencies" threatening people's lives or the life of the organization. Except when it doesn't. Note the lack of a prompt and proper response at Virginia Tech.

It might work in small software companies using a matrix management structure which diffuses lines of authority with multiple points of accountability. It works only because the code-slaves (used to) have stock options which would make them rich in short order. These are smart, well-motivated workers who are the owners of the enterprise. They are the bosses. However:


Harry Katz, dean of Cornell University's School of Industrial and Labor Relations, doubts a system like Ternary's could work on a large scale. In bigger companies, "there's an inevitable conflict of interest between managers and employees," Mr. Katz says. General Motors Corp.'s Saturn plant in Spring Hill, Tenn., for instance, experimented with giving employees a strong voice in management, but later moved back to a more-traditional structure, he says.

business_is_change.jpg Reporter Badal doesn't explain why the experiment didn't work. But we can imagine.

We are all equal in the eyes of the Creator or under the blind eyes of Justice. But we are not equal to each other. Egalitarianism is for commies and the French. Not for profit. Sorry.

Your Business Blogger may not be able to fire an employee for incompetence these days, but I can fire for insubordination. Or I might be tasked with reducing headcount. To improve profits. The manager's vote counts: yours may not. Sorry.

Democratic-egalitarian management will not work for most organizations because, sooner or later, the building will catch on fire. Emergencies will not permit much discussion, or consensus, or a vote tally. Sometimes there isn't time.

And someone has to be in charge. The Captain of the ship.

And even if the building is not burning, too much 'consensus building' is exhausting for the manager and paralyzing to the organization.

Bill Clinton famously had enormous staff meetings with each participant partici-panting. The meetings ran long. Clinton ran late. Nothing got done.

Oh, well, maybe there is a place for Democratic management...

###

Thank you (foot)notes:

Are Managers Sociopaths?

How does the Army market and manage today's youth? What happened to the Army of One?

And what's up with all the tattoos? And why don't I see body piercings on the Starbucks employee?

Deon Binneman on Managing Reputation has 10 Tips for better Organizational Communication. And may soon know how to moderate trackbacks.

Tom McMahon has a good example of poor management.

The Wall Street Journal article is available by subscription.


Visit The Carnivals

April 30, 2007 | By Jack Yoest

Evil HR Lady has answers for human resource management,

women_business_excitement_wayne_hurlbert.jpg

Mistakes can lead to success...
Really.

"Why am I evil? Well, I'm not, but that's the perception of all of us in HR. Need to fire someone? Come to HR. Need to explain to someone why, even after working their rear end off all year, that their annual increase is 2.7%? Come to HR. Need to come up with new mountains of paperwork? Come to HR. So, come join me on the Evil Side. Oh, and send me your HR questions."

See her edits and editorials at Carnival of Human Resources #5, and be sure to read Delegation as a Leadership Style, From Susan M. Heathfield, and her Tips for Effective Delegation. With good advice. If every manager delegated properly and treated his desk like a pyramid, Your Business Blogger would have fewer clients.

Or maybe all managers should be sociopaths.

See The Carnival of Australia and learn what ANZAC Day is. Aussies are allies.

And bookmark The Integrative Stream, who is hosting the Carnival of the Capitalists. (I will 'roll 'em, as soon as the Panzer Commander unlocks by blogroll...) William Crawford has,

been a software developer, a manager, a Chief Technology Officer and an author of books about enterprise computing. In 2006-2007, I spent a year working on Healthcare Information Technology policy issues at the United States Department of Health and Human Services, in the Office of Policy at the Centers for Medicare and Medicaid Services, the largest healthcare payor in the world.

Right now I’m focused on industry liaision activities for the Harvard Medical School Center for Biomedical Informatiocs, and am an MBA candidate at the Sloan School of Management at MIT. I’m also an SM candidate in the MIT Biomedical Enterprise Program, which focuses on bringing together management and scientific professionals to create innovative biomedical businesses. You can never have too many graduate degrees.

And while at the Carnival visit Wayne Hurlbert, who reminds us in Preventing mistakes: Creativity to the rescue


"All business owners and managers make mistakes. In fact, if no mistakes are made, nothing is being done in the business at all. Literally.

Fear that one's mistakes leads to immediate dismissal simply locks down the company. No one will suggest any new ideas, and will revert to covering the backs and keeping their heads down. Entrepreneurs should welcome innovation and fresh, creative ideas. Forward thinkers and innovators should be rewarded and encouraged to seek new solutions to the organization's problems. Mistakes will be made. The key is to keep the errors small, and to learn from the experience."

Wayne gets it right, as usual. Benefit from his wisdom, which is interesting, since he makes few mistakes. Read him.

I usually recognize a mistake... the second time I make it.


How To Cut The Federal Budget at a Government Agency by Lurita Alexis Doan

April 27, 2007 | By Jack Yoest

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The Honorable
Lurita Alexis Doan
Chief Executive
General Services Administration
Why is Congressman Waxman so unhappy with Lurita Alexis Doan, head of GSA?

Is it contracts, campaignings, competence?

Your Business Blogger recently sat down with Lurita Doan. She was really quite at home with the intense blood sport that passes for politics. (She's from Louisiana.) (And works academia.) We discussed her management style and her goals in government.

Doan came to Your Nation's Capital to save money in the giant GSA. And to make a difference in the business of government. Rob Bluey reminds us in TownHall.com that,

"The agency oversees nearly $66 billion in federal spending -- more than a quarter of the government’s procurement dollars. It has 12,300 employees who are spread out in offices around the country.

So what do GSA employees do with all that money? The GSA is the world's largest landlord with more than 8,300 government-owned or leased buildings. It is responsible for a fleet of 170,000 vehicles, making it the world's largest purchaser of new cars. The computer infrastructure it oversees is valued at more than $100 million. The agency is the world's largest credit card service, and believe it or not, the world's largest conservator of art."

mr_smith_comes_to_washingon_jimmie_stewart.jpg

Jimmie Stewart as
Jefferson Smith in Frank Capra's
1939 film classic
Mr. Smith Goes to Washington
Lurita Doan came to Washington, DC to serve out of passion for her country. But unlike Jimmie Stewart in Mr. Smith Goes to Washington, Mrs. Doan came with a plan.

Lurita Doan placed herself in the Waxman cross-hairs by breaking rice bowls in the bowels of government.

So Chairman Waxman takes a day off from surrendering to the jihadists in Iraq to hold hearings. He gets a three-fer:

1) Ignore the War on Islamofascists
2) Berate a cost cutting manager, and
3) Smear Karl Rove

Ignore, Berate, Smear. Not a bad day for Democrats.

Following is Doan's memo on How to Cut the Federal Budget at a Government Agency.

Your Business Blogger could have used such a guideline during my tour of duty in government and my feeble attempts to rein in costs to save tax payer dollars (the goal of most Republicans).

The government, the country needs more Lurita Doans. And fewer Henry Waxmans.

HOW TO CUT THE FEDERAL BUDGET AT A GOVERNMENT AGENCY

BASIC GROUND RULES
1. Make a decision not to cut salaries or benefits (PC&B) if a t all possible. The agency should make the commitment to value the skill sets and labor of its employees as its most valuable resource. This kind of cut should be considered only as a last measure, after all other options are exhausted and that commitment and understanding must be shared with the Agency’s employees, so that they know their personal lives are not at risk. This allows employees to focus on the true goal which is to cut the budget thereby improving efficiency and value to the American taxpayer.

2. Budget cuts should be employee driven in order to release the entrepreneurial energies of the employees who will find better ways to do the same things.

3. Each office within the Agency is accountable for achieving the desired cuts. At GSA, we proposed a 9% cut, but targeted non-performing programs.

4. Additional targets were : unnecessary travel, overseas travel except as it directly related to job performance, promotions above GS-15, hiring of GS-15 or higher, volume travel to conferences—often times limiting the number of attendees at conferences, consolidated purchasing[strategic sourcing]/

5. Each office and each employee at GSA was told that there were “no sacred cows.”

6. Each office was given a timeline / timeframe in which to provide the CFO the targeted cuts.

7. The Budget Process at GSA was collaborative, but by no means consensus driven.

8. I asked that we base the budget cuts on non-performing programs...


Continue Reading »

Managing Management Time: Harvard's Monkey Paper by Oncken

March 24, 2007 | By Jack Yoest



Monkey Business Management
If you are looking for information on Managing Management Time(tm) seminars, please visit Management Training of DC.

monkey_on_your_back_yoest_oncken065.jpg

You're working hard today
so that you can enjoy the future;
we're here to help you make that happen --
and to get that darn monkey off your back
Ad for MarketWatch Retirement Weekly
from The Wall Street Journal, March 2007
emphasis, Your Business Blogger
The Tipping Point

The Three Second Rule

The Monkey on Your Back

The Monkey on Your Back?

Managers 'round the world recognize this expression as the situation where an individual has the next move in an assignment.

As in "the ball's in your court."

Every capitalist thought leader and opinion maker dreams of creating a cliche that enters the popular language, the popular culture. A short hand phrase because we are all In Search of Excellence.




Managing Management Time: Who's Got The Monkey
by William Oncken, Jr.
from Harvard Business Review
Who's got the monkey? is one of my favorite questions that is derived from the classic article,Management Time: Who's Got the Monkey? by William Oncken, Jr. and Donald L. Wass. The article was published in 1974 by Harvard Business Review and has been one of HBR's two best-selling reprints ever. Your Business Blogger bought one.

Oncken and Wass ask,

Why is it that managers are typically running out of time while their subordinates are typically running out of work?

Although they were the co-authors of Management Time: Who's Got the Monkey?, they were not the first with the phrase. The monkey_on_your_back_ancient_egypt_yoest.JPG

The Monkey on Your Back
Ancient Egypt
earliest recorded instance was in ancient Egyptian mythology. Tehuti was their deity of wisdom, writing and learning. He had the head of a baboon. And as a scholar he would sit "on the backs" of scribes aand watch over their efforts.

A more modern interpretation might be from Fifth Voyage of Sinbad the Seaman where an ape-like creature torments from atop Sinbad's back. The monkey signs,

"Take me on your shoulders and carry me to the other side of the well channel."

Sinbad takes the monkey on his back and takes on an assignment. And provides a lesson for us all.

The monkey is the task. And resides on the individual responsible for the next step, the next action.

The manager must always know where the monkeys are. And must ensure that the monkeys always leap from high levels to low.

Monkeys that move up from subordinate to manager is reverse delegation -- this is not healthy for the relationship or the organization or capitalism.

The manager who would allow an upward-leaping monkey is an amateur in need of professional help.

The professional manager keeps the monkeys on the proper backs. And how to manage them.

The manager does not manage time, he manages management time.

Sinbad would say so.

###

Thank you (foot)notes:

UPDATE: Press Release: Partnership of The William Oncken Corporation and Management Training of DC, LLC

Full Disclosure: Over the past two decades, Your Business Blogger has personally and through my organizations, retained Bill Oncken III, son of Oncken Jr. I am proud to call him friend...This is also an endorsement of The William Oncken Corporation.

Read more about the Harvard Business Review article at the jump.

And visit Management Training of DC for pricing on the Managing Management Time(tm) seminars.


Continue Reading »

Ken Blackwell Joins The Family Research Council

March 10, 2007 | By Jack Yoest

Ken Blackwell will be named the Senior Fellow for Family Empowerment on Monday, March 12, 2007.

Blackwell was the Secretary of State for Ohio and ran for Governor on a platform of lower taxes.

His loss was a loss for Ohio. But a big win for FRC.

Ohio is pivotal in deciding conservative influence for the nation. Ken Blackwell will be continuing the fight for tradition in Your Nation's Capital.

ken_blackwell_frc_yoest.jpg

Full Disclosure: Charmaine and Your Business Blogger were (private-individual) supporters for Ken and his work in Ohio. We are lucky to have him here.


Continue Reading »

Are Business Elites Capitalists?

March 2, 2007 | By Jack Yoest

Your Business Blogger once partnered with a former McKinsey Consultant, a brilliant mind with a Ph.D. in Math from Columbia. I once wondered aloud why McKinsey, indeed all big business seemed to be confused conservatives.

If you are in business, doing business, creating wealth -- you must be a Calvin Coolidge conservative GOP'er. Right?

"Silly knave," says my elder, better business partner. "Businesses always start out conservative -- but turn liberal as they get bigger." Then he launches into correlations and matrixes and standard deviations, proof theorems for the evolution from small government business conservative to big government business liberal elite.

Someone should write a book, I thought. And warn us.

Someone has.

Tim Carey has written the Big Ripoff.

tim_carey_cei.jpg


Tim Carney


Tim's thesis is that Big Business actually embraces and welcomes Big Government regulation to install barriers to entry to hinder smaller competitors.

Big Government has become the enabler of, and provided of a competitive advantage for Big Business.

Liberal elites in business are more interested in protecting a current position than in encouraging innovation, especially if the new ideas come from outside the company. (Goodness, Big Business doesn't care for innovation inside their companies.)

And like true progressives these days, the author, the topic, the debate is blasting at the Conservative Political Action Conference. CPAC 2007 in Your Nation's Capital.

cpac_2007_yoest.GIF

CPAC 2007


big_ripoff.jpg

Big Ripoff
by Tim Carney
Published by Wiley




Tim was a panelist at CPAC debating America's Business Elites -- Do They Really Believe in Free Enterprise.

After Tim's compelling presentation, it is clear that Big Business Elites are not good for business.


Manager as Sociopath: An Interview With An Honest Boss

February 20, 2007 | By Jack Yoest

yoest_stern_business_school_NYU_nov_2006.jpg


Your Business Blogger
at Stern Business School, NYU
Your Business Blogger teaches management training. But there is no need to sit in my class, just visit An Interview with an Honest Manager.

To be a great manager, you must be a sociopath. Yes, The Devil Wears Prada. And ask Hugh MacLeod.

Let me know if you have ever had such an Honest Boss.

(Please, no hate mail...especially if you worked for me.)

###

Thank you (foot)notes:

From Hanan Levin at growabrain. Bookmark him -- He is everyone's favorite liberal.


Visit the New Carnival of Entrepreneurs

December 14, 2006 | By Jack Yoest

carnival_entrepreneurs.jpg


The Carnival of Entrepreneurs
The new carnival is expertly hosted by Canadian Ben Yoskovitz. Go visit and learn.

Remember that carnival hosts work only for visits and links -- the only currency in the blogosphere. Go visit Ben.

###

Thank you (foot)notes:

Also visit Ben Yoskovitz at Instigator Blog. Read more at the jump.


Continue Reading »

Non-Profit Corporate Governance: The Rotary

December 13, 2006 | By Jack Yoest

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Web Log Awards
Finalist
Please remember to vote for Reasoned Audacity for Best Business Blog. We will be in your debt. Thank you!

* * *

Tocqueville_Painting_yoest.jpg

Alexis de Tocqueville
In the United States associations are established to promote the public safety, commerce, industry, morality, and religion, wrote Alexis de Tocqueville in Democracy in America.

If Tocqueville were driving today into Anytown, U.S. of A., the first road sign he might see would be for local Rotary. And he would not be surprised at the mission of this civic organization.

business_monthly_logo.gif


The Business Monthly
'Service Above Self'

In 1905, attorney Paul P. Harris gathered three friends together in downtown Chicago as professionals with common interests for the common good. The group expanded and began to rotate meetings among members' offices, lending the name of "Rotary," with a wagon wheel (now the familiar cogwheel) as the logo. As the membership grew, they realized that internal networking was not enough. Harris wanted to serve more than just that group.

Rotary International is recognized as the world's first service club. The organization's first contribution to the community was a horse. A local preacher's "transportation" died and the congregation could not afford another. The Rotary stepped in. Harris's Rotary then built the first public restroom in Chicago and the Rotary began to grow.

Rotary members donate their time, talent and treasure to the local communities.

Succession Management...

###

Thank you (foot)notes:

This article was orginally published in The Business Monthly as Rotary Governance this year.


Continue Reading »

Your Business Blogger at Stern School of Business, New York University

November 29, 2006 | By Jack Yoest

yoest_stern_business_school_NYU_nov_2006.jpg


Your Business Blogger
at Stern School of Business
New York University
Your Business Blogger was honored to lecture up and coming entrepreneurs at the Stern School of Business at New York University at the Entrepreneurial Exchange Group. The teenage Dreamer accompanied me as my intern for the day in the Big Apple.

The school sponsors this group of overachievers.

I spoke on,

1) business plans,
2) management tactics and
3) cultural challenges.

Following is the Cliff Notes version.

1) Business Plans. In any business plan the first place, the first tab investors turn to is not the numbers; not the marketing -- the first section in the plan wise men look to is the team bio's -- the leaders that will run the new enterprise. The biggest variable in the success of a business is the caliber of the management team. Who is the team? What have they done?

The best indication of future performance, is past performance.

Assemble and list your board of directors and advisors soonest in your business start-up. These mentors provide the young venture with contacts, consulting and access to capital.

A seasoned board will act to minimize risk, provide talent and keep the business capitalized.

2) Management Tactics. Your Business Blogger reviewed the most common management problems and offered basic tips. We spent some time on discipline in business, not just the prompt obedience to orders, immediate compliance, but something more. I prefer using the Army's definition of discipline which includes the initiation of appropriate action in the absence of orders.

Manage your team to always have (demand!) completed staff work. Begin by thinking of your desk as a pyramid: paper does not rest on your desk, but instead slides off -- back to the staff member who brought the piece of paper or action to you the manager.

dreamer_stern_new_york_university_artwork_yoest.jpg

The Dreamer at Stern Business School,
New York University
Jean Arp Seuil Configuration
3) Cultural challenges. A number of students had questions about family businesses in the People's Republic of China, East Asia and the Pacific Rim. We discussed the differences in managing across cultures and managing in the Chinese business culture. See Differing Weights and MacDonald's in China. Search this site for East Asia.

The students were most attentive and asked pointed, assertive questions. Capitalism is safe for another generation.

But I'm not sure about art.

###

Thank you (foot)notes:

Management Training Tip: Find a mentor. Today. And if you can't find one, rent one.


The Best Company Structure in Four Easy Steps

November 13, 2006 | By Jack Yoest

Our business schools teach that structure follows strategy. And this big stuff is important to know.

gapingvoid_company_hierarchy_streetcards_card_front.php.png

gapingvoid.com
by Hugh MacLeod
But what Your Business Blogger most often sees is where the boss misses the basic questions -- the easy stuff.

Such as,

What is the business owner's most common company-structure challenge?

In our egalitarian new-age of Aquarius where we are all equal to each other and the boss considers the individual input of each of her employees to be the equal of her own or anybody else.

After all, we are all family here.

This, of course, is nonsense.

(Unless you are all family.)

Anyway, companies should be designed on the old-fashioned hierarchical organizational chart so that praise can easily flow up. And the heart-burn can flow easily down.

Your Business Blogger is noticing a horrific pattern where the owner would have direct, non-stop communication with Every. Single. Employee.

This is a well-known time waster, that some business owners employ instead of managing the time of the employee. This abomination is known as an,

Open Door Policy

Which leaves the harried business owner at the mercy of his minions who'd stubble by to cry about a missing cat or babble about a boyfriend.

Not that I could ever tell the difference when I was a company President. That whining all sounded the same.

The business owner must remember that he is the center of the universe. And if he forgets, he must pay someone to remind him. These rented friends are called consultants.

And Your Rented Friend, Your Business Blogger, will remind you (you may not need to be taught, you might only need to be reminded) that You Are The Apex.

Now, yes, you are the center of the universe. But let us elevate you, the business owner, the harried manager away from the center of the circle to the top of the triangle.

The best management structure is a pyramid, not a wagon wheel.

The wagon wheel has you, the boss in the center with the many, many spokes coming directly to the hub. The spokes are the employees, each with a direct line to the boss. This is not good. Your management team -- usually made up of cronies and boot-lickers -- is bypassed and ignored. Why talk with the first line supervisor? When entry-level nobodies and interns can walk through The Big Guy's Open Door and shoot the breeze. As if all were equal.

As If.

The amateur boss soon becomes an armature spinning in circles.

But not now. Not after reading this article.

The best structure is a pyramid with the business owner at the tippy top with a few, no more than ten, direct reports. The employee wanting to bother and waste the time of the boss will have to crawl over layers of managers before getting to you, the owner.

Whose Door Is Always Open. Because Employees Are Our Most Important Asset.

(Yes, you can keep that silly policy, but with luck no one will get close enough to you to use it.)

So here's your 4 step by step guide to moving from the hub and spoke to the triangular pyramid, pointing, reaching to the sky.

First. Appoint a deputy. A second in command. A chief of staff whose job is the management of your most valuable resource: your discretionary management time. It could be your secretary. Right-hand man or Girl Friday -- your hatchet person.

Second. Put each business function in a box. Every action and process in to a discrete description. An organization chart box with hard edges with one single line going in. And if a manager, no more than 10 lines going out. Then,

Third. Put employees in a box and a label. Just as you would any commodity which/who could be easily replaced. Remember what that famous Frenchman Charles de Gaulle said, The graveyards are full of indispensable men.

And finally, Fourth. Close your door.

The best company structure is a pyramid shaped org chart. Get yourself at the top to be on top of your business.

###

Thank you (foot)notes: Management Training Tip: Time is your most valuable possession.


How to Tell When Your Accountant Has Attention to Detail

November 1, 2006 | By Jack Yoest

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Charmaine Yoest, Ph.D. (?)
What is a good way to learn if your accountant is getting all those numbers to add up right?

He spells your name right.

When Your Business Blogger was in the army way back in the days of the horse cavalry, I had a boss, Captain Akroyd, who once gave me a memorable 'corrective interview.' The West Pointer said I needed to concentrate on my Attention to Detail.

And, in lacking that quality (back then!), I am, of course, very quick to criticize the same lack in others (today).

I often see this lack in the spelling of our names: Charmaine has an unusual first name that is often misspelled, or misidentified. Yoest, a Flemish name, is often misspelled.

The cliche goes: There is no bad PR, as long as they spell your name right.

So it was memorable that my name would be misspelled and insulted in the same article. Very bad.

A two-fer.

Dennis Howlett on innovation for professional accountants who blogs at AccMan gets my name wrong and uses bad language.

Sounding like, well, a blogger:

I come up with Jack Youest, ...an A&&hole.

My new best friend, Dennis Howlett might be right half the time. But these would not be the odds one would take.

From an accountant.

New tag line:

Dennis Howlett on innovation for professional accountants -- We're Right Half the Time! We're British!

We May Have Lost the Empire, But We Won't Lose Your Money!

###

Thank you (foot)notes: I do hope Dennis Howlett is not disqualified for the AcountancyAge Awards 2006 coming up on 15 November. His ciphering is no doubt more accurate than his spelling. More at the jump.

Management Training Tip: Get the name right; both sight and sound, for the eye and ear, spelling and pronunciation.


Continue Reading »

Sandler Sales Technique: Selling Tangible and Intangibles

October 27, 2006 | By Jack Yoest

no_salesmen.gif

No Solicitors Allowed
acquired by Your Business Blogger
ca 1971
Your Business Blogger has always been a peddler. A very lazy peddler, which meant two things:

1) I had to learn shortcuts, and,
2) I was destined for management.

A hundred years ago, I started out selling vacuum cleaners cold-calling door to door.

Cold. Calling. O Joy.

sales_shoe_leather.jpg

Sales shoe leather
Yes, that law of large numbers worked -- wearing out shoe leather knocking on hundreds of doors -- but it really wasn't much fun for me. And not much fun for the home owner either. Around 1986 or so, I sought out the smartest sales guy on the planet who had the same latitude for lazy as me.

I decided to meet with David Sandler, the founder of the Sandler Sales Institute.

After listening to him for a few minutes, I was intrigued by his system and his style, but I wanted to know more. I ventured a timid question.

He looked at me. Then he told me to get out of the room. He wasn't smiling.

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Charmaine at the highest level of sales --
selling an idea; an intangible
He was selling.

He got my attention: I come, willing to sit through his sales pitch and he tells me, me! to get lost. The program was expensive and lightweight nobodies couldn't afford his sales program.

Those weren't his exact words. But close.

And, of course, I couldn't afford it.

And, of course, I had to have it.


Among The Sandler Rules,

When faced with stalls, objections, or put-offs, you must eliminate them or it's over.

Inspect what you expect.

You can't lose what you don't have.

If you wait until the presentation to close the sale, you put too much pressure on the prospect and yourself.

It was the best 850 bucks I ever spent.

I learned to ask stupid questions (which comes quite naturally to me) like,

What does that mean?


Why am I here?


It doesn't look like you're interested?

And when all else fails,

Is it over?

That last one is my favorite. When at the end of the sales process and it doesn't look like the sale is coming and you are about to get thrown out, ask,

Is it over?

In decades a-peddling I've only had two prospects say yes, it's over, now get lost.

(Hint: Guys, don't be asking this question when you're dating. You will get many, many yes's. Not that I'd know.)

Sandler's Sales System is not for everyone -- but it works even for those who don't like it.

But I try to steer clients to Sandler because my small business owners work too hard. This is an unfortunate trend. The Boss should never work too hard.

The core concept of this sales program is of hyper-sales-qualification. Do not attempt without adult supervision. There is no better skill set to sell tangibles or intangibles. Selling things or ideas, Sandler is best.

I haven't made a cold-call since.

My prospective clients call me.

###

Thank you (foot)notes:

This is an unpaid endorsement for continuing education and the Sandler sales process.

David Sandler died in 1995. And left the world a better place.


5 Tips To Get Your Company Ready for Your Radio Or TV Appearance

October 25, 2006 | By Jack Yoest

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Your Business Blogger, Center
C-SPAN
Your Business Blogger was honored to be the Master of Ceremonies at a recent fundraising event for the Center for Military Readiness. Donors were called, Honorary Sponsors highlighted, invitations mailed, the room readied. There was one thing left to do.

Invite C-SPAN.

As I talked with the producer in making the request, I was reminded of a recent article featuring the book Setting the Table reviewed by Jack Covert in 800-CEO-READ Blog.

The only thing worse than being turned down by a big media outlet...might actually be getting the big gig. Be careful what you pray for: Your marketing dream come true could be a nightmare.

Jack Covert tells the story of restaurateur Danny Meyer's appearance on NBC's Today Show. Here Jack quotes Danny,

I am not naturally inclined to send out a lot of emails whenever I’m going to be on television. (To her chagrin, I usually don’t even remember to tell my mother.) [B]ut by not forewarning anyone that day, I ... failed to give my team adequate warning ...The seven-minute segment on Today caused the day’s lunch business at Shake Shack to soar, and our staff had no idea what had hit them,...or how to prepare for it. ... turning what should have been a public relations triumph into a fiasco.

Your radio or TV appearance will produce thousands or millions of ad impressions. Here are five quick action items to capitalize and monetize Your Big ShowBiz Break.

1) Mention to your clients. Your sales force is forever pestering you, the boss for something new; an excuse to visit or call on customers. This is it.

2) Tell your friends. And they will tell their friends. And etc. and etc. And that tell-a-friend network will get done what those budget-busting dreamers in your marketing department should have been doing all along.

3) Alert your staff. If the stars align -- and that would be you among them -- the team is in for a Peak Experience.

4) Warn your suppliers. Ask them if last minute emergency deliveries could be done at below-monopoly, non-extortion pricing -- after all, you are a Celebrity. And the supplier might get a Celebrity Endorsement. Or Product Placement. No promises...but you never know...

And remember your website.

Charlie Jarvis, CEO of USANext, a non-profit here in DC was on a cable talk-show. He gave a barn-burning presentation that produced 100,000 hits in a few minutes on his modest-traffic site.

Which, as Alert Readers would guess, melted down his servers.

A high quality problem to be sure, but it could have been avoided by anticipating demand.

5) Call your mother. And the rest of the relatives. Your warm-body network should be a part of your marketing team and cheerleading squad. She'd appreciate the call anyway.

With the warning and reminder from 800-CEO-READ Blog, my non-profit was able to profit quite well.

And your business will profit too.


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