Media Alert: Charmaine Yoest on FOX Debating Tax Payers & Abortion

July 16, 2010 | By Jack Yoest

Charmaine_Yoest_pubshot_2010.jpgCharmaine will be appearing on FOX today, Friday 16 July to debate against tax payer funding for abortion.

The tax and abort position will be argued by National Partnership for Women and Family.

Charmaine Yoest

Charmaine taped this morning and the piece will be aired throughout the day. (Normally, ProLife talent should not tape - liberal media will use editorial-editing to win a debate. But FOX is, well, fair and balanced.)

Please let us know what you think.

Why you should watch.

No, not to check out Charmaine's new hair cut and make-up. FOX in DC is expanding their make-up room next to the green room and the surface preparation was a bit rushed.

No. A viewer -- especially those leaning toward abortion -- should watch to learn why the ProLife position is winning in America; where 51 percent now self identify with Life.

Why?

Three reasons:

1) A compelling argument.

2) A winsome argument.

3) A healthy argument.

A compelling argument. Every picture tells a story, as Rod Stewart would say and every gif file is worth a thousand words. The science of the sono-gram has shifted the debate from the mother to the child. 85 percent of women who see Baby's First Picture choose to let the baby live. This is why Cecile Richards at Planned Parenthood fights this scientific advancement. Too much information would change a woman's choice. Science has not been good for abortion.

ProChoiceGal tweets "fetuses are humans. However, that doesn't mean that pregnant women shouldn't get basic human rights." Re: abortion choice. Which brings us to,

Charmaine and Senator Orrin Hatch
charmaine_yoest_Senator_hatch_2010.jpgA winsome argument. We in the Pro-Life movement are in the persuasion business. The Alert Reader knows that Your Business Blogger(R) teaches Sales and Marketing at the local college. Pro-Life sells. Over the years, we have shaken hands with nearly every pro-choice leader from Betty Friedan to Gloria Steinem to Margaret Sanger's grandson, Alexander Sanger. They were not happy people as one might expect and did not advance a positive, enjoyable debate. They do not smile. (Steinem has now married; I think she may have smiled since the honeymoon.) That's why Charmaine's Pro-Life message is selling so well: She smiles.

The unfortunate Twitterer MsFetus makes as bitter a presentation as Eleanor Smeal (understand the subjective evaluation-not the person: the presentation). The first rule in debating is "whoever shouts or goes ad hominem loses." The pro-abortion advocates are reduced to cussing in Caps Lock. They have lost.

UK Pro-Choice QueenCatherinex tweets, "In my personal opinion I wouldn't call a zygote, embryo, then fetus a baby. So it's not a case of dehumanising, it's biology." No, it's not biology--it's marketing: See your Baby; the Baby lives. Word pictures are powerful.

Finally, the picture of health,

A healthy argument. Charmaine runs Americans United for Life, a public interest law firm. Her team of legal eagles knows well that the debate has moved from Roe v Wade. The Burger court wrote that the state has a compelling interest in the baby in the third trimester, but this was soon superseded by the health of the mother "exceptions." Subsequent rulings have now asserted that abortion must remain legal on the "reliance" interpretation, where the mother's financial health must be preserved as well as the perceived physical well-being.

(Charmaine Yoest, Ph.D., as a case study, would refute this. She didn't need abortion to become a President and CEO.)

But we have come back to the mother's health. Science is now telling us that abortion is a crushing psychological burden where women are now stating--in public--that they regret.

New studies demonstrate that abortion removes protections making women at higher risk of breast cancer.

Women are regretting and re-thinking thinking their abortions. Harms to women will be the next foundation in the future of the abortion debate.

###

Be sure to follow Your Business Blogger(R) and Charmaine on Twitter: @JackYoest and @CharmaineYoest

Jack and Charmaine also blog at Reasoned Audacity and at Management Training of DC, LLC.

Thank you (foot)notes,

Watch Charmaine's Expert Testimony to the Judiciary Committee on the Kagan Nomination

Watch Charmaine's Expert Testimony to the Judiciary Committee on the Sotomayor Nomination


Sales and Persuasion:
Selling Inside and Outside Your Organization

March 6, 2009 | By Jack Yoest

A Tale of Two Presentations.

A Tale of Two Wheelers.

What if Earle Wheeler was more like Elmer Wheeler?



Your Business Professor
Jack Yoest
Your Business Professor opens our lesson with a story from November, 1965, as told by Charles Cooper who remembers the most important sales presentation of the last fifty years -- .

Charles Cooper was a young staffer assisting his boss, Earle Wheeler who made a presentation to the Big Boss.

The Big Boss had to decide between two strategies, one from Earle, who had wisdom and judgment and experience.

The another strategic was from Robert who ran an academic team of whiz kids.

The Big Boss had to choose between nearly opposite recommendations from Earle and Robert.

Although the pitch by Earle Wheeler was done almost a half century ago, Charles Cooper remembers it as if it were yesterday. Cooper was the young man who was holding the flip chart.

The Big Boss was about to make the biggest mistake of the last 50 years...

Why? Because Earle Wheeler could not sell like Elmer Wheeler.

***

Sales Training
Persuasion in Business, Government, Non-Profits and War.

Well-run organizations have decision makers and influencers who are sales professionals at every level. People who persuade.

They sell to customers, superiors and peers. They are 'salesmen' who work to control events - both inside and outside the organization. Salesmen in business development who are account managers.

Who: Professionals and life-long students in management or in business development - sales, fund-raising, leadership.

jack_yoest_awards.gif
What
: The seminar will equip the attendee with background on how to manage and how to sell both tangibles and intangibles -- To sell ideas, and products, and services.

When: Wednesday, March 18, 2009, 11:00pm to 12:15pm

Where: Northern Virginia Community College,
Alexandria Campus, campus map
The new Bisdorf Auditorium, room 196
3001 North Beauregard Street, Alexandria, VA 22311 street map

Why: Increase sales, Increase funding,
Sell an idea, Save the world.

Cost: No Charge. Register here at JYoest@NVCC.edu. Space is limited.

Jack Yoest with sales trophies, circa 1995.


The sales training on March 18th will present an overview of the dominant, popular sales philosophies and their application to selling ideas and products in for-profits, not-for-profits, government, military, media and academia.

Jack has developed a simple three step method to sell; to persuade:

The Push: gently encourage the client -- overcome inertial.
The Pitch: the seller must always be in the debt of the buyer -- never the reverse.

The Promise: selling is a long term relationship -- love the client.

Jack Yoest, Adjunct Professor of Business at NOVA and President of Management Training of DC, is a former Armored Cavalry Officer in Combat Arms. For over 30 years he has managed software, health care and international human resource management companies. His experience spans the military, Fortune 500, government, start-ups, non-profits, media and academia.

He conducts sales and marketing and management training for professionals in industries from law to government, from for-profit businesses to charities.

He has sold car mufflers and intravenous catheters. He's peddled tactics for night vision devices, partnerships with software developers, budgeting in public policy and media marketing for CEO's.

Jack also served in the Governor's Office of the Commonwealth Virginia as Assistant Secretary for Health and Human Resources where he acted as the Chief Technology Officer for the secretariat. He was responsible for the successful Year 2000 (Y2K) conversion for the 16,000-employee unit.

He was also a sales account manager with a medical device start-up and helped move sales from zero to over $12 million, opening over 300 accounts, resulting in a buy-out by Johnson & Johnson.

Jack has consulted across industries and in China and India. His first job out of high school was selling vacuum cleaners door-to-door in 1971.

Questions? www.Yoest.com, JYoest@NVCC.edu or call Jack at 202.215.2434.

Suggested class reading:

Selling your skills, Do You Have An Incompetent Manager? From The Washington Post.

Management_Time__Who_s_Got_the_Monkey___HBR_OnPoint_Enhanced_Edition_.pdf Harvard Business Review. How not to sell in the office.

One Minute YouTube Introduction: Office Politics: Someone is always selling, Someone is always buying.

Come to this class.

Thank you (foot)notes,

See George Mason University, History News Network The Day It Became The Longest War.

Parking info at the jump.

Save the Date: 18 March 2009


Continue Reading »

Save the Date 18 March, Sales Training:
How To Persuade in Business, Government,
The Military

February 27, 2009 | By Jack Yoest

jack_yoest_awards_small_cropped.pngYour Business Blogger(R) and Charmaine are spending a few days at the Ritz-Carlton in Laguna Niguel for a series of meetings.

This Ritz sold us in the first two minutes.

***

The car valet attendant took our car and offered assistance with our bags. Walking thru the front entrance, the staff welcomed us.

By name.

We are escorted to the check-in counter (of magnificent stone) and Charmaine addresses the lovely clerk (young, but mature and a happily married mother we soon learn),

Charmaine asks, "How did the door man know our names?"

She looks up. "He's got special powers," she replied matter of factly.

Funny. Smart. Ladies and Gentlemen Serving Ladies and Gentlemen.

The Ritz knows how to sell. The lifetime value of each regular guest of the hotel is over $300,000.

Commitment, Attention to Detail, Immediate Follow-up: Selling.

***

Save the Date:

Sales Training
Persuasion in Business, Government, Non-Profits and War.

Question: What lost Vietnam?

Answer: A failed sales presentation.

Well-run organizations have decision makers and influencers who are sales professionals at every level. People who persuade.

They sell to customers, superiors and peers. They are 'salesmen' who work to control events - both inside and outside the organization. Salesmen in business development who are account managers.

Who: Professionals and life-long students in management or in business development - sales, fund-raising, leadership.


jack_yoest_awards.gifWhat: The seminar will equip the attendee with background on how to manage and how to sell both tangibles and intangibles -- To sell ideas, and products, and services.

When: Wednesday, March 18, 2009, 11:00pm to 12:15pm

Where: Northern Virginia Community College,
Alexandria Campus, campus map
The new Bisdorf Auditorium, room 196
3001 North Beauregard Street, Alexandria, VA 22311 street map

Why: Increase sales, Increase funding,
Sell an idea, Save the world.

Cost: No Charge. Register here at JYoest@NVCC.edu. Space is limited.

Jack Yoest with sales trophies, circa 1995.


The sales training on March 18th will present an overview of the three dominant, popular sales philosophies and their application to selling ideas and products in for-profits, not-for-profits, government, military, media and academia.

Jack Yoest, Adjunct Professor of Business at NOVA and President of Management Training of DC, is a former Armored Cavalry Officer in Combat Arms. For over 30 years he has managed software, health care and international human resource management companies. He conducts sales and marketing and management training for professionals in industries from law to government.

He has sold car mufflers and intravenous catheters. He's peddled tactics for night vision devices, partnerships with software developers, budgeting in public policy and media marketing for CEO's.

Jack also served in the Governor's Office of the Commonwealth Virginia as Assistant Secretary for Health and Human Resources where he acted as the Chief Technology Officer for the secretariat. He was responsible for the successful Year 2000 (Y2K) conversion for the 16,000-employee unit.

He was also a sales account manager with a medical device start-up and helped move sales from zero to over $12 million, opening over 300 accounts, resulting in a buy-out by Johnson & Johnson.

Jack has consulted across industries and in China and India. His first job out of high school was selling vacuum cleaners door-to-door in 1971.

Questions? www.Yoest.com, JYoest@NVCC.edu or call Jack at 202.215.2434.

Suggested class reading:

Selling your skills, Do You Have An Incompetent Manager? From The Washington Post.

Management_Time__Who_s_Got_the_Monkey___HBR_OnPoint_Enhanced_Edition_.pdf Harvard Business Review. How not to sell in the office.

One Minute YouTube Introduction: Office Politics: Someone is always selling, Someone is always buying.

Come to this class. You might be the one to prevent another Vietnam.

Jack Yoest
202.215.2434
Adjunct Professor



Managers & Interns: Free Workshop at the Leadership Institute

June 3, 2008 | By Jack Yoest

yoest_stern_business_school_NYU_nov_2006_cropped.jpg

Your Business Blogger(R)
at the Stern School of Business
New York University
From the Leadership Institute,


Do you want your interns to be more organized, resourceful and effective?

The best internships enable interns to complete projects that create value for the organization, and to learn useful skills under the supervision of a mentor.

But interns often come to Washington with unrealistic expectations, which frustrate interns and mentors alike.

Send your interns to the Intern Workshop at the
Leadership Institute’s Stephen P.J. Wood building in
Arlington, Virginia on June 12, 2008,
from 9:15 am to 7:00 pm.

LI’s Intern Workshop teaches interns to set and achieve realistic goals during their internships.

Workshop speakers present tips about:

How to become an unforgettable asset

How to prioritize and get more done

Effective networking

Surviving on zero dollars a day

Personal development

This day-long workshop is free of charge.
It includes a free lunch and free dinner.

The Leadership Institute provides this service to philosophically like-minded organizations and offices to help you and your interns get the most out of your investment in them.

[To learn more about this seminar, click here.]

To register visit www.leadershipinstitute.org

For questions or additional information please
email Mary Koehn

or call (800) 827-LEAD

Your Business Blogger(R) will be teaching a short segment on Completed Staff Work and Managing Management Time(tm).

When LI says Free Workshop at the Leadership Institute, they really mean FREE. And there is a FREE LUNCH.

###

Thank you (foot)notes:

Jack Yoest is an Adjunct Professor of Management and President of Management Training of DC, LLC. He blogs with his wife Charmaine at Reasoned Audacity.


Video: The Manager's Multiple Points of Accountability, Managment Training in 60 Seconds

April 3, 2008 | By Jack Yoest



Your Business Blogger(R): and
Your Circle of Friends
When Your Business Blogger(R) served a tour of duty in government, I learned the harsh reality of what academics called "Multiple Points of Accountability."

I thought that my boss was my only constituent.

Nope. I learned that I had better pay attention to the press, to other department silos, to numerous associations (aka lobbyists), other political appointees, elected officials -- and finally: The Voters.

There is no difference between management in government and business. The basics are constant.

The first thing every manager learns is that he has multiple points of accountability. Points outside his silo.

The manager must nurture multiple points of accountability to turn these to multiple points of support.

He’s got to turn his silo into a circle -- of friends.

Watch the one minute clip and let me know what you think.

###

Thank you (foot)notes:

Script at the jump.


Continue Reading »

MEDIA ALERT: Charmaine On FOX Debating Racy Ads

April 2, 2008 | By Jack Yoest

Charmaine_Yoest_Fox_News_Live060306.jpg


Charmaine on an earlier FOX appearance
Charmaine Yoest, Ph.D., Vice President for Communications for the Family Research Council appeared on Fox News on March 1, 2008 to debate the issue of edgy ads and to discuss the prevalence of shock-style advertising in the media.

Click here for the clip. Please forgive the extra click thru to the FRC site.

###

Thank you (foot)notes:

For more on the ads click here. Safe for work. I think...


Barack O-d@mA-merica: How To Make The Sale Thru Surrogates

March 20, 2008 | By Jack Yoest

Barack_obama_Rev_wright.jpg


Barack Obama with
America Hater Jeremiah Wright
"I'm here to help you get elected. Do you want me to campaign for you? Or against you?" Quipped Jerry Falwell to a conservative candidate.

Your Business Blogger(R) once served on the Board of The Family Foundation in Virginia and had the honor of meeting Falwell and learning how he was so effective in politics.

The burden of the candidate is to know how to gather support, package it and send it forth, was Falwell's philosophy. Falwell has a lesson for Obama.

Jeremiah Wright had said, "God D@m America" from the pulpit. Wright is a part of Obama's life, formerly with the campaign.

liberty_bauer_falwell_mccain_yoest_06.JPG


Gary Baurer, left, Jerry Falwell, and John McCain far right
Liberty University function, Lynchburg, Virginia, 2006
photo credit: Charmaine
Barack Obama must distance his candidacy from his pastor. Obama's problem is to know who should do the talking.

And it's not him.

Every sales professional, account manager and marketer knows the value of using surrogates, or testimonials as they are known in business. The classic Xerox sales training program, Personal Selling Skills or PSS, taught that a sales rep only uses proof when faced with customer skepticism of the value proposition.

To use a third party if the sales rep was not believed.

If the customer didn't believe the sales representative, then, and only then would the sales pro present backup evidence -- a believable third party endorsement who does the talking. The sales rep knows that this is when his voice is silent and the customer should hear the testimonial from another customer or respected authority.

The salesman, like the politician must shut up. Difficult for both to do.

Barack Obama is sounding like a salesman who keeps talking and talking when the sale is not being made. It sounds like pleading, like whining -- even if the words are elegant: it doesn't sell.

Your Business Blogger(R) carried as bag as a sales guy for decades and made the same mistakes as Obama is doing, but without the eloquence. But the problem has a simple sales solution.

Barack with the cussing "Reverend" Wright or to a much lessor extent, McCain with Pastor Hagee, should not keep talking. The candidate as sales guy is not going to fix the unfavorable endorsement in this instance.

Only the witness, the source of the testimonial, the endorser can help the candidate/sales rep. Obama has said enough.

Jeremiah Wright could help Obama by telling all, telling early, telling often -- only Wright can now convince voters that Obama does not hold Wright's Hate America First position. Only Wright can, well, preach that Obama does not believe that white people are evil. Only Wright can now say that Obama has different values.

Only Wright can make right.

Wright should do the talking -- but with out the hate, with out the cussing.

But McCain shouldn't worry: Wright won't be able to do it. And Obama will continue to think he can talk his way out of this.

Obama is wrong. And he will lose.

###

Thank you (foot)notes:

Full Disclosure: Charmaine served as senior advisor to Mike Huckabee for president campaign.

Is John McCain Courting the Religious Right?

Comments section is down -- please email us.

Update: See The New York Times on Clinton's reaction.


Management Training: Save the Dates in Baltimore, DC & NYC; Watch The Video Clip

March 12, 2008 | By Jack Yoest

Following is an excerpt from a panel discussion hosted by iConcept Media in New York City.

Pull Out Quotes,

If it's not core, Ship it off-shore.

If your business is growing more than 20% a year, you must buy some debt or sell some equity -- this is the only way to fund receivables, unless you have a cash business (or a Dell business model...).

In marketing run the numbers down the funnel: how many touches going in at the top, to an action, to a sale at the bottom of the funnel. Work that sale backward up the funnel to learn the size needed for your marketing budget. (And remember: Half your marketing budget will be wasted. You get paid to figure out which half. Apologies to John Wanamaker.)

Your job in business is to create a customer and make a profit. If you are not doing this, you do not have a business; you have a hobby.

Your Business Blogger(R) is honored to be speaking in Baltimore on March 26th; in Washington DC, on April 3rd and in New York City on May 29th.

For more Solutions To Your Management Problems please visit Management Training of DC, LLC

###
You are invited!

Visit USAToday Columnist Steve Strauss.

See Birol's Blog for Advice, Assistance, Attitude

And while in New York City, go visit the Indian Bread Company.

If you are looking for the perfect gift, go visit NYCSubwayLine. Your Business Blogger(R) did all his Christmas shopping on-line and got the coolest backpacks, clutches, hoodies and shirts for the Penta-Posse. The hoodie is The Dreamer's favorite. The cutting edge, high quality products are the brain-child of actress Lynne Lambert,

One day, while waiting for her train, Lynne found herself staring up at the subway signs with its big colored circles with the letters and numbers inside and thought "Why hasn't anyone ever done anything with these quintessential NYC icons? I bet people would wear them if it was done right!" And so the NYC subway Line was born. Licensed from NY State's Metropolitan Transportation Authority, the tees have appeared in movies like "Bring It On" and "Prime," on MTV, BET and VH1 by artists and their audience, and worn by celebrities such as rapper "Fabolous" and President Clinton. Recently, Ms. Lambert was awarded the Make Mine a Million Business award that was founded by Count Me In for Women's Economic Independence along with OPEN from American Express where she received financing from OPEN, one year of intensive business coaching and mentoring from a dream team of successful women entrepreneurs, business software and training from Intuit, discounts on shipping and business services from FedEx, marketing assistance from QVC, and assistance on work/life issues and financial security from AIG.

You Are Invited: Solutions To Your Management Problems in Baltimore

February 28, 2008 | By Jack Yoest

yoest_stern_business_school_NYU_nov_2006_cropped.jpg

Your Business Blogger at the
Stern School of Business, NYU
Solutions To Your Management Problems,
Invitation to The Harbour League Seminar-fund raiser for 26 March 2008.



You Are Invited!

60 second script.

This is Jack Yoest Your Business Blogger with Solutions to your Management Problems.

I want to invite you to a short seminar – that you won’t want to miss.

In this short two hour meeting I will talk about what management is – and what it is not.

Here are corrections to common management myths:

Management is not barking out orders.

Management by walking around -- is not management.

Management does not empower subordinates.

A Hands – on Manager is not a manager.

In our class I want to emphasis three tactics that will help change your practice of management

1 -- Discipline – As a former Armored Cavalry officer I like the Army’s definition – and it’s not what you think.

2 -- Selling – If you’ve ever carried a bag like I did as a sales guy – you know that in every transaction – especially in office politics -- someone is selling, someone is buying – and managers always get this wrong.

And finally 3rd – Stop it – Every client I’ve ever worked with – every project I’ve ever managed – we’re working too hard because we’re working on the wrong things.

Don’t make these mistakes.

Go to www.yoest.com for details and registration

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What Is The Purpose of Business? The Video

February 23, 2008 | By Jack Yoest

Watch the 90 second clip. Students: this is not a substitute for class attendance. But it is good to know what the professor thinks...

Comments disabled due to DoS attack, please email here.


Best Product Placement of the Week: Julie Andrews, Pepsi and the Family Research Council

September 14, 2007 | By Jack Yoest

family_research_council_pepsi_product_placement.jpg

A basic in sales is: Know your market, Know your product, See a lot of people, Ask them all to buy.

A product logo seen on the screen, large or small, generates sales. A product placed in a movie will get a lot of people to see a product in use by celebrities. Tom McMahon, as usual, has a multiple matrix on product placement and the public good:

An Idea Whose Time Has Come: Strategic Product/Logo Placement To Cover Up The Naughty Bits

Say you're the Program Director for Spike TV and you need to run a Julie Andrews movie. The Sound of Music is for the chicks, Mary Poppins for the kids, but the 1982 movie S.O.B. would be perfect.

And the movie would now pass, as McMahon suggests, the scrutiny of the Family Research Council...

et_reeses_movie_yoest.jpg

ET and Reeses Pieces
Another movie made in 1982, ET, also had a product placement. When Reeses Pieces were displayed and eaten in the classic movie E.T.:Extra-Terrestrial, sales tripled.

Hollywood says that movies reflect culture and really do not have a pushing or leading effect on behaviors.

This is, of course, nonsense. Very smart people spend a lot of very smart money to influence the public behavior through advertising in entertainment. Because it works.

Movies move our culture. But Hollywood does not often act in the public good -- Hollywood should retain Tom McMahon to get it right.

###

Thank you (foot)notes:

And be sure to visit Tom McMahon's 4-Block World.

See Snopes on the backstory of why Mars candy said "No" to ET and Hershey got the gig on one of the great marketing stories in Hollywood.

Full Disclosure: Your Business Blogger's wife, Charmaine is employed by the Family Research Council.

Also see Does E.T. Really Prefer Reeses Pieces To M&M's? Or Was He Paid To Like Them?


Continue Reading »

The Carnival of the Capitalists Is Here at Reasoned Audacity

August 25, 2007 | By Jack Yoest

carnival_of_the_capitalists_logo.jpg

The biggest complaint of the blogosphere is that the writing has no accountability, no third party oversight.

Except the carnivals. And the best business carnival in the business is The Carnival of the Capitalists.

Submissions, as the Alert Reader will know, are self-selected by the author, and edited and vetted by the carnival host. Not every article submission is accepted.

***

My friend Anita Campbell leads this week's carnival with about the best collection of podcasts todate. This is an essential resource for anyone considering podcasting or who might want to be a guest on radio and podcasts -- and who needs a list of the better podcasts. Anita Campbell presents 100 Small Business Audio Podcasts posted at Small Business Trends Radio | Small Business Information. Anita demonstrates here what is best about the blogosphere. (Full Disclosure: Your Business Blogger has written for Anita Campbell.)

Wayne Hurlbert tells us in Management techniques: Delegating responsibility,

As a company grows, the number of responsibilities grow right along with it. Not only do the number of departments expand, but their size and scope increases as well. Taken together, managing all departments and staff within the organization becomes too much for any one person. No one possesses the time or skills required for each and every job in the business. Delegation of responsibility is essential. It is here that problems can arise that can hurt the company's performance.

Wayne, as usual, gets it right: One of the biggest challenges to the manager, especially the business owner, is to have staff that are less Boss reliant -- and become more self reliant members of the team. Wayne Hurlbert is always worthwhile reading.


Brian at Financial Dominance shows us the new Illinois 529 Bright Start Savings plan and simply explains why this plan has went from one of the worst 529 plans in the US to one of the best. This article caught our attention: the Penta-Posse will be venturing to higher education soon (too soon...) We would have liked a bit more detail on the fee structure and how other states complicate this. But Brian points us to a way these education savings plans should work at Very Happy With Illinois 529 Savings Plan.

Douglas Galbi at purple motes has a thoughtful piece television serves couch potatoes

Don't rush the lawyers if you have been wronged. Read this counter-intuitive, yet practical article by Carmen Van Kerckhove at Race in the Workplace with What to Do If You're Experiencing Racial Discrimination At Work,

Think twice before reporting racial discrimination to your company's human resources department. Why? Because it's not always the most effective strategy.

Read on for a step-by-step guide on what to do if you believe your supervisor is discriminating against you because of your race...

See Jason Koeppe’s Strategic Internet Marketing Blog and A Step By Step Guide For Choosing the Right Keywords - StrategicSiteMarketing.com,

Effective keyword research is underrated. Really. And not just in its benefit and importance as it relates to SEO and online search marketing. Thoroughly understanding what keyword phrases your target audience is using to find you (your product or services) is literally invaluable. This knowledge is one of the best weapons you have in your business building arsenal and this weapon can be used both online and off. We’ll come back to that thought a bit later. For now, let’s dive right into how to effectively choose the best keywords for search marketing...

Nickel does the numbers in How to Make Money in the Stock Market (Revisited). The numbers are compelling. No charge.

Here are some youthful capitalists who are starting really early with their business plans: 5 Of The Youngest Entrepreneurs On Their Path To Success And Riches on thedigeratilife by the Silicon Valley Blogger.

Steven Silvers who can manage image better most anyone has Vick story prompts greyhound racing industry to defend itself earlier than usual. posted at Scatterbox by Steven Silvers,

The American Greyhound Track Operators Association rushes to spin some distance between the controversies surrounding its own industry and the nation’s new interest in illegal dog fighting.

Vick should have hired Silvers.

David Kam presents The Importance of Logo posted at MarketingDeviant.com.

Gustav S submits 10 Reasons why only 4% of the population achieve their goals posted at success-is-in-you.com.

Ian Welsh has a Biblical reference Reaping What You Sow: Hedge Fund and Housing Bubble Edition posted at The Agonist,

What's happening to the housing and financial markets right now is the entirely foreseeable consequence of past deliberate policy decisions by the Fed and the Bush administration. The reason a bail-out is finally occurring is because the people who matter are getting hurt.

Kurt Brouwer has Subprime and Stocks? What Happened? posted at Fundmastery Blog,

Financial markets around the globe have been weak and jittery in recent weeks. The following discussion is meant to give you some background on the subprime lending mess and how it spread throughout the financial markets.

Dax Desai writes What does the potential Fed rate cut mean? posted at Dax Desai, where he explains the effect of the potential Fed interest rate cut on investments.

Pawel Brodzinski presents 15 Ways to Be a Good Boss posted at Software Project Management,

Want to be a leader who will be followed by the team? Want to have employees working willingly on your success? Want to be a good boss?


Michael Fowke presents Canary Wharf: the new reality posted at Money is the way. All about investment banks in Canary Wharf and their new way of doing business.


Barry Welford presents Google Rankings Drive Sales - SEO Expectations posted at BPWrap - Internet Marketing From A Different Point Of View,
Some website owners assume that Google keyword search rankings directly affect sales. So a #1 position will be better than a #2 or #3 position. What counts is the bottom-line result and many other factors come into play in determining that.


Louise Manning presents What is business ethics? posted at The Human Imprint,
Politicians are trying too hard to pressure the Federal Reserve. If they aren't stopped now, we'll have a much harder time stopping them in a few years when they try to use an inflation tax to balance the budget.

Peter has Decide For the Success of Your Home Based Business posted at Make Money Online.

Read the Millionaire Mommy Next Door with How to Treat Affluenza: Spend Less and Live a Happier Life posted at Millionaire Mommy Next Door,

The number of "very happy" people peaked in 1957, and has remained fairly stable or declined ever since. Even though we consume twice as much as we did in the 1950s, people were just as happy when they had less. 86% of Americans who voluntarily cut back their consumption feel happier as a result.

wilson ng presents The Challenge of Providing Choice posted at Reflections of a BizDrivenLife,

Some people want a variety of choice, while some people want quality pre-selected information. Whether you are selling products or ideas, how many alternatives do you provide? Here is a short article on how the number of offerings affect decision-making.

Chief Family Officer presents Great Debate over at AFM: To Sell or Not To Sell? posted at Chief Family Officer.

FMF submits What I'd Do with a High-Paying, Unrewarding Job posted at Free Money Finance and read how he's handled bad job situations

Alvaro Fernandez outlines The Ten Habits of Highly Effective Brains posted at Brain Fitness Blog with some tips to keep our brains sharp.

Good news for health insurance costs: Insureblog's Henry Stern reports that prices are moderating, and explains why.

Leon Gettler has original reporting with an Interview with AXS-One chairman and CEO Bill Lyons posted at Sox First,

An interview with AXS-One chairman and CEO Bill Lyons on why companies struggle with their electronic documents and how email is the new legal Chernobyl.


Wally Bock at Three Star Leadership says, Evidence-Based Management offers the manager some effective tools for making better decision. But it may be harder than you think to make the vision of what Evidence-Based Management can do match up with reality. See issues.

Nina presents Gay Affluence: fact, fiction, or somewhere in between? posted at Queercents,

Gay affluence is a myth and perhaps the most misunderstood fact about gays and lesbians. We are not wealthier. Or are we?

Rob May writes What Dasani Bottled Water Taught Me About Better Blogging posted at Businesspundit, A case study of Dasani provides insight into why blogging requires more than just quality posts.

Matthew Paulson presents Long Term Care Insurance: When It Makes Sense, When It Doesn’t. posted at FinanceIsPersonal.com.

Where are interest rates headed? James Hamilton of Econbrowser concludes that the Fed has abandoned its 5.25% target for the fed funds rate, and, when it goes back to targeting, will pick a lower value, in Whee!

Charles H. Green presents It's a Dog Eat Dog World, Isn't It? posted at Trust Matters,

In an emerging business world that throws everyone together in constantly permutating ways, that old competitive nature we prized decades ago is becoming a bit of a millstone.

Babak presents Bond Market Screaming For Rate Cut - Fed Listening? posted at Trader's Narrative.

Marlon J. Broussard presents The True value of Money in Our Age | MoneyBlog posted at MoneyBlog,

The point is not to just point out the fact that a dollar is only worth 4 cents (about the exact cost of printing, regardless of the denomination), but to shed light on some things you need to be mindful of...


Logan Flatt, CFA suggests A Simple, 3-Step Program posted at PowerWealth.com,
How would you like to live in crushing, abject poverty? Does the idea of living and sleeping on the streets of a major American city sound appealing to you? Would you like to grow old and penniless, spending your final days on this Earth barely getting by on the meager checks sent to you by some large government bureaucracy? Well, my friend, do I have the program for you.


Michelle Cramer warns us of A Bad Customer Service Experience posted at GreatFX Business Cards,
The customer, in fact, is not always right, but good customer service is treating her as though she is. Making the customer feel appreciated, even when they are not pleased, is the goal.

Next week's carnival will be celebrated on September 3, 2007 at the Geek Practitioners Blog.


Managing Management Time Luncheons: Arlington, Baltimore & Washington, DC

August 3, 2007 | By Jack Yoest



Monkey Business Management
Jack Linkletter said, “…‘Managing Management Time – Who’s Got the Monkey?’ was profound, entertaining, and practical – lots of insights that can readily be incorporated into your life…I strongly recommend…”

Caution: Invitation (and sales pitch) follows for management training.

Join your friends for lunch and get an overview on the Managing Management Time seminars.

In 1974 Harvard Business Review published Management Time: Who's Got the Monkey, by Bill Oncken, Jr.. HBR introduces this management philosophy,

For managers to function effectively, they need to have as much discretionary time as possible. But where can they find it? They can't take it away from activities mandated by their supervisors, nor can they really borrow it from time allocated to helping peers. The only viable solution is reducing the time spent handling subordinates' problems.

“Life in the business world’s fast lane, for me, would be inconceivable without knowing and applying the business philosophy expressed in Monkey Business.” -- Richard Viguerie

"Most recommendations you get about handling management are either useless or counter-productive. But in Monkey Business you get the best advice in the universe today."-- Paul Weyrich

Morton Blackwell, President of The Leadership Institute, writes about Monkey Business,

monkey_business_book_oncken_yoest.jpg

Monkey Business
by William Oncken III

There are three types of laws.

Man-made laws, the result of human legislation, vary from place to place and time to time. Some are wise. Some are foolish. Some are destructive. Some are unworkable and can't ever be enforced. Some only apply to specific categories of people...

We can build and fly an airplane, but we'd get into big trouble if we ignored or forgot the physical laws about how gravity affects all objects.

Similarly, there's a wealth of hard-won, trial-and-error knowledge about the world of human endeavor. Some actions produce better results than others. Those who would lead others in any activity, from politics to business, should seek out and study the best sources of wisdom about what makes someone a successful leader...

Think deeply about the principles presented. Everything you hope to achieve in your current job and all future jobs may depend on your understanding and application of this wisdom.

Pick a location and date,

23 August in Arlington, Virginia for the Susan B. Anthony List

24 August in Baltimore for The Harbour League

or

16 October in Washington, DC at the Free Congress Foundation with Connie Marshner, of Raphael Consulting Services.

"Managing Management Time is not just about time management; it's a complete course in management."
-- Ken Blanchard

###

Thank you (foot)notes:

For more information and propaganda on management training visit Management Training of DC, LLC.

Bill Oncken is on target! Monkey Business is serious management. Public sector, private sector -- Monkey Business will get you the discretionary management time you need. Monkey Business stands the test of time...your time! John Wesley Yoest, Jr. [fomer] Assistant Secretary of Health and Human Resources, The Commonwealth of Virginia

Full Disclosure: Your Business Blogger penned a book blurb for Bill Oncken in 2000.


Sandler Sales Technique: Selling Tangible and Intangibles

October 27, 2006 | By Jack Yoest

no_salesmen.gif

No Solicitors Allowed
acquired by Your Business Blogger
ca 1971
Your Business Blogger has always been a peddler. A very lazy peddler, which meant two things:

1) I had to learn shortcuts, and,
2) I was destined for management.

A hundred years ago, I started out selling vacuum cleaners cold-calling door to door.

Cold. Calling. O Joy.

sales_shoe_leather.jpg

Sales shoe leather
Yes, that law of large numbers worked -- wearing out shoe leather knocking on hundreds of doors -- but it really wasn't much fun for me. And not much fun for the home owner either. Around 1986 or so, I sought out the smartest sales guy on the planet who had the same latitude for lazy as me.

I decided to meet with David Sandler, the founder of the Sandler Sales Institute.

After listening to him for a few minutes, I was intrigued by his system and his style, but I wanted to know more. I ventured a timid question.

He looked at me. Then he told me to get out of the room. He wasn't smiling.

cy_uva_screenshot.jpg


Charmaine at the highest level of sales --
selling an idea; an intangible
He was selling.

He got my attention: I come, willing to sit through his sales pitch and he tells me, me! to get lost. The program was expensive and lightweight nobodies couldn't afford his sales program.

Those weren't his exact words. But close.

And, of course, I couldn't afford it.

And, of course, I had to have it.


Among The Sandler Rules,

When faced with stalls, objections, or put-offs, you must eliminate them or it's over.

Inspect what you expect.

You can't lose what you don't have.

If you wait until the presentation to close the sale, you put too much pressure on the prospect and yourself.

It was the best 850 bucks I ever spent.

I learned to ask stupid questions (which comes quite naturally to me) like,

What does that mean?


Why am I here?


It doesn't look like you're interested?

And when all else fails,

Is it over?

That last one is my favorite. When at the end of the sales process and it doesn't look like the sale is coming and you are about to get thrown out, ask,

Is it over?

In decades a-peddling I've only had two prospects say yes, it's over, now get lost.

(Hint: Guys, don't be asking this question when you're dating. You will get many, many yes's. Not that I'd know.)

Sandler's Sales System is not for everyone -- but it works even for those who don't like it.

But I try to steer clients to Sandler because my small business owners work too hard. This is an unfortunate trend. The Boss should never work too hard.

The core concept of this sales program is of hyper-sales-qualification. Do not attempt without adult supervision. There is no better skill set to sell tangibles or intangibles. Selling things or ideas, Sandler is best.

I haven't made a cold-call since.

My prospective clients call me.

###

Thank you (foot)notes:

This is an unpaid endorsement for continuing education and the Sandler sales process.

David Sandler died in 1995. And left the world a better place.


Six Steps to Your Perfect Introduction From the Podium

September 18, 2006 | By Jack Yoest

steve_forbes_wapo.jpg

Steve Forbes
Washington Post
A few years ago Your Business Blogger was privileged and honored to introduce Steve Forbes at a fundraising event with 950 of my closest friends. I was tempted to honor him with the most flattering, and shortest intro by saying, "Here's Steve Forbes, who needs no introduction..."

But most of us will.

Need an introduction.

So when your big break comes, that magic moment arrives -- how do you that know you'll get that classy intro, with just the right touch?

You know your introduction will be perfect. Because you will write it.

History was very good to Winston Churchill because Winston Churchill wrote it himself. Here's a brief history outline -- to write your own story:

1) Short. Two minutes, 250 words.

2) Welcome. Say hello as if to a single person. Forget the other 949.

3) Bio. The current gig, then what you are best known for. Credentials and qualifications.

4) Topic. The topic.

5) So What? Review the key questions of why we are all here and why we should care

6) Clap. Join me in welcoming and start clapping...

Remember, a good introduction serves as a stepping stone, bridge, a segue to the Keynoter to begin for a smooth and exciting transition.

Not a bad introduction. The worst introduction I've experienced was a joke. Literally. And I didn't like not being in on the joke -- it wasn't funny because I swallowed the bait whole.

I was working a trade show and sat in on some breakfast speechifying. The Headliner, a Hal Becker, Mr. Motivational Speaker, supplied -- later, we learned -- his own introductory remarks, as Your Business Blogger suggests here. However, Becker's "background" included a series of terminal degrees from Ivy League universities and instructing at medical schools. Very, very impressive. But I should have known that a Nobel Laureate would not be speaking to this group.

This group being any group in which I was a member.

But, I settled back to enjoy the speech. I know a bit about hospitals, my wife knows a bit about academia -- I thought I was going to get some learning.

Instead I got surprised. The speaker was only [gasp] an ordinary business guy. I was duped. Which is, well, nothing new.

My expectations were not managed with me not seeing the ol' switcheroo. Everyone else thought the guy was a hoot.

I didn't hear the speech, which I am told, was very good.

But this Keynoter Hal Becker forgot Rule One in public speaking: Only experts should use humor.

###

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Thank you (foot)notes:

Hal Becker does have quite a resume, even with a poor sense of humor -- he was the number one salesman at one time in Xerox's 11,000 person sales force. He is well worth his $7,500 speaking fee. Just introduce him yourself.


Getting Business Done On 9.11.01

September 9, 2006 | By Jack Yoest

dude_9_11_yoest.png

Dad & The Dude
prepared for war
September 11, 2001
photo credit:
Charmaine Yoest, Ph.D.
Just after 9am on 9.11, I was doing what all business owners were doing: selling something. I was on the phone with a client. Making a pitch to attend a series of seminars, with CNN on in the background. I was a bit distracted by the live feed of a burning building.

While making 'the ask,' it was clear that my customer was not aware that we had just been attacked. I wanted to say something, like, Turn on your TV and stare at real pain. It just didn't look real. I continued instead with the conversation. Your Business Blogger is not normally so focused. In denial, perhaps. Disasters are not normally good for business.

There was work to be done. My next class was on September 19.

And I didn't want the customer on the other end of the phone distracted until the sale was closed. Then we could go to war.

The deal done, I noticed my boy, The Dude, was concerned that the attacks would continue down to us in Charlottesville, Virginia. "We got to get ready!" he shouts and scampers around digging up my old uniform, boots, saber and his grandfather's bayonet. (Old soldiers never die, they just file away. Apologies to MacArthur.)

The Dude spent the rest of the morning marching outside our front door. Looking out for terrorists. It must have worked.

Charlottesville was not attacked.

But we were affected. Everyone was. But I wasn't sure that the bank was going to delay getting their money over a pesky act of war. I still had to earn a living.

How would the war affect business? Not the macro, but mine? I had a seminar and clients coming into town in little over a week and the world was on fire. Would anyone show up? Would anyone care?

We North Americans do business like we do war. We win. Donald Trump becomes Victor Davis Hanson. At 8 am on 19 September 2001, 86 professionals showed up and got down to business. A packed room.

The free lunch helped.

Even my business partner, Faisal Alam, came down from New York City to join us. He is Muslim.

The country was mourning, but on the move.

I started with a minute of silence in remembrance of those lost in the World Trade Towers.

Then we all got back to work. Each making the world a better place. Even with a war on.

###

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Thank you (foot)notes:

rainmaker_yoest_ad008.png

Basil's Blog has open trackbacks.

California Conservative has Open Post 9.11.


The New Sales Cycle: Forecast Failure in 8 Easy Steps

July 6, 2006 | By Jack Yoest

Every motivational speaker uses Babe Ruth as the example to just keep swinging for the fences. Joy always comes with persistence. Keep Swinging!

This is a lie.

jack_yoest_awards_very_small.png


Your Business Blogger
with sales baubles:
Always avoid
braggards and
blowhards
like this.

Managing salesfolks is the best job in the world.

And the worst job in the world. Your Business Blogger has had a number of sales teams full of Babe Ruths. The swings, the misses, the whining. The winning.

The pain. Even for the Babe, striking out would hurt.

But not all sales guys have Ruth's talent.

Most fail.


And here is the script so that you, too, can see failure coming down the track. Like a whistle before the train wreck, listen for these clues.

It starts in the interview. The bragging sales guy [ tout chapeau aucun betail ]says, "Hire me..."

1) I can sell anything, (You Want Refrigerators in Antarctica? I'm Your Man) and so he begins,

2) Exaggerate the client's interest, (They Love Us, Baby) with

3) Unfounded optimism, (The Deal is Done -- Good as Booked) then

4) Excuses Galore, (The Order is Coming -- Next Quarter, You Can Take That to the Bank) -- here it is:

5) Disaster, (My Contact Quit, Stabbed in the Back, Poor Bugger.) followed by

6) More Optimism (We'll get 'em Next Quarter -- Guaranteed) and later

7) Finger Pointing (It's a terrible territory; It's not the man -- it's the land.) finally

8) Abandonment (Great concept; a little too soon...Sign this expense report.)

And he's off to another start-up making even more money. (Not that I'd know.)

So, if your need something to sell; You Want Refrigerators in Anartica? I'm Your Man.

Meanwhile, check out my upcoming post on working with super star Bono -- coming tomorrow. U 2 can be a star. (See #2 and #3 above.) "Hire me..."

###

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Thank you (foot)notes:

Be sure to know When to Quit.

And visit my weekly column in Anita Campbell's Small Business Trends.


Sales: Never Give Up vs Never Going to Happen

June 21, 2006 | By Jack Yoest

sales_shoe_leather.jpgYour Business Blogger often advises sales guys on peddling products, programs, services. Tangibles and intangibles.

We know Winston Churchill's 1941 quote to Never never never give up. And in 1813, Captain James Lawrence said, "Boys, Don't give up the ship." The American Way to Never Say Die. (Well, Churchill was half American.)

So, three options: 1. When to know when to go once more into the breach? (Shakespeare thinks like an American. Or is it the other way around?) And 2. When to pick a hill to die on, or 3. When to go home.

Most often we sales guys pick # three too soon.

And of the three, which one is best? What is needed?

Into the breach with "Persistence, Persistence, Persistence," says Gloria Berthold, President of TargetGov

Gloria reminds us that sales reps often quit too soon. They will bail out before they get tossed out.

Persistence. I was fortunate to have a sales trainer over two decades ago who taught how to measure persistence. In the high-pressure elite cadre of medical sales. His advice:

If you're not getting thrown out of an account once a month, you're not working hard enough.

This is always a challenge: balancing being nice, with being good . . .and persistent.

Sorry. Being nice is over-rated. Your Business Blogger always recommends being good.

But most of us sales guys want to be nice and good and never want to quit.

So when does persistence begin to look like lunacy?

Typical sales managers will typically berate their teams to never give up! to keep pounding the pavement! overcome that objection! flog that prospect!

I know. Your Humble Business Blogger used to do the berating.

But there are times when sales reps need to spend more time hyper-qualifying a prospect before any time is wasted. No need to talk with 5 cold call strangers per day, when one warm referral will get quota.

Persist, to be sure. But Qualify, Qualify, Qualify.

And then you will never be able to quit.

Read more at Small Business Trends with Sales Persistence & Knowing When To Stop. Your Business Blogger has a weekly column that runs on Tuesdays. Do visit for the best for small businesses.

###

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Thank you (foot)notes:

Small Business Trends
is the creation of Anita Campbell.


John Wanamaker: Marketer, Post Master, Mason

May 24, 2006 | By Jack Yoest
john_wanamaker_yoest.jpg
John Wanamaker Citizen 1838 -- 1922
Your Business Blogger is in the City of Brotherly Love for a trade show and clients. And for a business Hajj; traveling to the statue of John Wanamaker, patron saint of modern marketing.

And who was most concerned about the return on the investment of his marketing budget:

Half the money I spend on advertising is wasted; the trouble is, I don't know which half.

Wanamaker opened his first store in Philadelphia in 1861 with the revolutionary guarantee, "One price and goods returnable."

Saint John is credited with opening the first department store -- John Wanamaker & Co. also known as "The Grand Depot."

US President Benjamin Harrison must have seen the cross over applications of Wanamaker's marketing genius to the, the ...Post Office.

(This is America!)

Wanamaker is acknowledged with producing the first commemorative stamp. Where Marketing meets government.

He also was a Presbyterian who founded the Bethany Sunday School, and was Worshipful Master of his Masonic Lodge.

###

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Thank you (foot)notes:

Also see Benjamin Franklin's business model combining the Post Office and blogging newspapers.


What is the Best Marketing Tool?

May 18, 2006 | By Jack Yoest

calendar_sports_illustrated_girlie.jpg

Sports Illustrated
A good marketing campaign includes reach, frequency and awareness. A great campaign would have a branding image installed in:

100% of all businesses. Viewed by each office worker five times a day. Five days a week. 50 weeks per year.

What gives a business that measure of exposure? A $100K billboard? Permission-based email blast with girlie content?

Nope. You have one on your wall now.

A calendar. Low tech. Dates on a grid. Paper on a nail. Common as paper clips.

You have a PDA down in your pocket. But there's a calendar at eye level.

Lots of them.

If you are at work in a cubicle, you have an average of 2.5 each. At home you have four calendars.

Smart marketers understand that a calendar tells a story. Like a business card. And that calendars can be a business card on a wall.

Joe Bunsness from Triumph Calendars, Norwood Promotional Products reminds us that the research is compelling:

86% of people remember what the message is on the calendar or who gave them the calendar.

83% of organizations purchase the products of the business who supplied the calendar.

70% of what is heard is forgotten, but...

80% of what is seen, is retained.

What is experienced for 30 days becomes a habit.

calendar_car_girl.jpg


The lowly calendar as
marketing vehicle
So send out 100 calendars with your logo and contact info. What happens? And how do we know?

Running the numbers down a funnel is easy. Research has also provided some predictability in what happens next:

Assume a cost of $3.00 per calendar. For every 100 calendars sent to a client:

An estimated 50% of the calendars will be hung up on the end-users' wall.
A calendar is viewed five times per day per person.
A calendar is viewed by 1.5 persons per day.
A calendar is hung in an office open 5 days per week,
50 weeks per year.

I'll the math, if you don't mind.

100 X .5 X 5 X 1.5 X 5 X 50 = 93,750
If you would allow me a +/- 10% variance, the campaign could have 100,000 impressions for $300. (Marketers always round up.) Or .003 cents per impression. Cost would be a penny for three viewings. Cheap eyeballs.

At least compared to Super Bowls ad rates. $2.4 million / 86.8 million viewers. Nets to .03 cents per viewer.

So calendars are 10 times better than a Super Bowl ad. Even if you had a 7 figure ad budget.

Calendars can help your clients memorize your message. One day at a time.

###

calendar_car_mac_tools.JPG


Calendars, the
perfect marketing tool
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Thank you (foot)notes:

Full Disclosure: Your Business Blogger owns a calendar company and has a patent pending for a particular market segment. Unfortunately this is not a sales pitch. My calendars are not for sale to the general public. But you should still consider calendars as a marketing tool.


The Lifetime Value of a Customer, A Strategic Prospective

May 15, 2006 | By Jack Yoest

ritz_art_tysons_mall_may_06.png


Business on the ball,
outside the Ritz, Tyson's Mall,
Northern Virginia
This weekend Charmaine was managing logistics for a presentation at the Council for National Policy near Your Nation's Capital. Her goal was to make her boss look good.

One of her concerns was the dependability of the hardware supporting a Powerpoint presentation.

We've all been there. Something always goes wrong. New surroundings. Strange equipment. In front of 1,000 critical sets of eyes.

But I told Charmaine not to worry. She's at the Ritz.

Years ago, I sat at the feet of the General Manager of the Ritz-Carlton for at TQM presentation. (Total Quality Management -- the management fads do come and go, no?)

The GM interviewed every hire in the hotel. In the hospitality business where turnover is a mess -- he beat the problem by hiring the best staff. And motivating them with,

"We are Ladies and Gentlemen serving Ladies and Gentlemen."

When the Ritz pledges,

...to provide the finest personal service and facilities for our guests...

I believe them.

And it's not because the Ritz group are nice guys. They are in it to make a buck. Each employee has a $2,000 authority limit, no-questions-asked refund policy for guests.

Why? Is the Ritz giving away the store?

The upscale chain has determined that the life time value of a customer is $300,000. Solving a 1,000 dollar complaint instantly, is small change for a $300K customer.

The presentation went off without a hitch.

So the boss did a flawless presentation. He was, however, interrupted twice. Not with equipment malfunctions.

With applause.

Exceeding expectations at the Ritz.

penta_posse_tysons_ritz.JPG
The Penta Posse Posing
###

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Thank you (foot)notes:

This was an unpaid puff piece.

Man on a Mission reports that the Ritz has the best mission statement he's ever seen.


Selling the Great Wall of China

April 21, 2006 | By Jack Yoest

elmer_wheeler_yoest.jpg


Elmer Wheeler selling
through the senses
"Sell the sizzle, not the steak," said master salesman Elmer Wheeler. His book SIZZLEMANSHIP: New Tested Selling Sentences and his others are among sales lore classics.

His original research was built around 105,000 word order combinations and tested on some 19,000,000 people, as the legend goes. Elmer then took the "Wheeler Word Laboratory" on the road consulting with major retailers. Teaching salesmen to sell more.

His research from the 1930's still holds and sells today. Even half way around the world.

Your Business Blogger was touring the country side north of Beijing. Seeking out local thrills.

The buzz from my hosts was about a terrific luge-like ride. Nothing like Disney World. A real experience.

A ride faster and more dangerous. Not OSHA compliant with all those pesky safety restrictions.

It sounded great. All my senses were a-tingle. I jumped at the chance for danger.

china_chair_lift_great_wall.png

Ski lift to the top of the run
Our guides mentioned some history and scenery and artifacts, along the way. With an edge. So I ride with my buddy David Wayne up to the top. And sped down to the bottom.

china_luge_great_wall.JPG


A Chinese thrill ride
Everyone was right! Cheap, exciting thrills! When you come to Beijing, be sure to look into the luge ride!

It sizzles.

By the way, there was another attraction in between the ski lift ride up, and the tremendous luge ride down.

china_yoest_great_wall_horizontal.JPG
The Great Wall of China

Here's Your Business Blogger modeling genuine Chinese Communist Red Army head wear. At the Great Wall of China.

The structure was breathtaking. A meaty experience sold with sizzle. Anticipation rewarded with a concrete experience through each of the senses.

Marketing at its best.

Elmer Wheeler lives.

###

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Thank you (foot)notes:

china_yoest_great_wall.png

Off-vertical brick laying
Your Business Blogger worked in college as a carpenter's helper and was intrigued by the brickwork of the Great Wall. The bricks followed the terrain contours. The Wall in the Middle Kingdom doesn't follow the vertical to earth's center. If a mason could plumb this out for me and comment, I'll send a blog t-shirt.

From Emperor Heaven,

The Great Wall of China is one of the great man-made landmarks on earth, an incredible feat of engineering begun some 2000 years ago. It stretches for about 6,500 km from the Korean mountains to the Gobi desert. The average height is 10 metres (originally the height of 5 men) & the width is 5 metres (originally 6 horses wide at the top, 8 horses wide at the bottom).

It was started during the Eastern Zhou Dynasty as small bits of defensive wall for three of the individual states to keep the northern nomadic barbarians away. Under the Qin Dynasty the independent bits of wall began to be joined making it the 'great' wall to protect the whole country from northern invasions. Over a million people eventually were sent to work on the wall during the Qin Dynasty (local people, soldiers, scholars and prisoners) and it was worked on for ten years continuously day and night using, for the most part, local construction materials. If anyone died while working, they were buried in the wall. Workers who complained or tried to run away were buried alive. During the Qin and Han Dynasties the construction was of wooden frames which were filled with earth which was then tamped tightly. The frames were removed leaving a tightly packed earthen wall. Many years later the earth was enclosed by brick and stone.

It consisted of wall interspersed with watchtowers. The soldiers lived and stored their supplies in the towers and each tower was within sight of the next. The soldiers looked out for invasions when a flag or torch was used for signaling and occasionally took part in skirmishes with the invaders. Many of the garrisons had nearby farming plots so were self-sufficient as getting supplies to the remote areas was hard.

From the Han Dynasty (200 BC) to the Ming Dynasty (17th century), it was continually extended, reconstructed and restored. It's the remnants of the Ming wall that are mainly visible today when the brick and stone work was extended and sophisticated designs added.

Mudville Gazette has Open Post.

Russell Davies has a better picture of Wheeler. Bet on the Brits. And a better article. Blog roll him.


Men Hunt; Women Shop

April 6, 2006 | By Jack Yoest

shopping_male_female_gap_tom_peters.jpg

From Tom Peters! Dunkin Donuts Presentation

Men and women are different.


ALERT THE MEDIA!



Your Business Blogger was looking over Charmaine's shoulder as she was working on her dissertation. One of her findings was about how men and women used parental leave in the academy.


Here's what was claimed: Here's what happened:

When women took parental leave to care for a new born baby:

Women took care of the new born baby.

When men took parental leave to care for a new born baby:


Men worked on their research.

Charmaine thought: Men, taking unfair advantage of the system!
Jack thought: Men, taking care of business.

Charmaine thought: Women, taking leave to change diapers!
Jack thought: Women change diapers, I'm taking a nap.

There's a gap in more than how we move around in the GAP.

###

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Thank you (foot)notes:

Full Disclosure: Your Business Blogger has changed a diaper. Or two. Alert the media.

Hat tip to Rob May at Business Pundit for blog rolling Tom Peters. Be sure to read Rob's Relationships.

Visit Laura and her Open Trackbacks. She gets it right.


Aslan's On The Move

March 29, 2006 | By Jack Yoest

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Chinese Snacks in Chengdu
Your Business Blogger was looking for a bit to eat. Maybe some local flavor. In Chengdu, in the middle of China.

A traditional snack. I dropped into a small grocer and loaded up. Pringles, Oreos, washed down with a Coke. And Cheetos chaser.

Then I noticed something. As I looked down into my feed bag, I saw international brand names.

(Nothing escapes Your Business Blogger.)

Peter Drucker said that innovation and marketing were the only competitive advantages the USA needed.

The raw ingredients in Coke and Cheetos are commodities. Available anywhere. Cheap.

The real added value is in the marketing. From America.

china yoest pepsi ad


Pepsi ad at The Temple of Heaven, Beijing

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Wyeth formula ad in the Beijing subway

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Starbucks at Beijing Airport

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Coke bench ad in Chengdu, China

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Narnia sidewalk poster, Chengdu Narnia? In the Middle Kingdom?

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Narnia at a theater near you, Chongqing, China
American marketing on the move.

Aslan's on the move.

###

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Thank you (foot)notes:

Interested in Narnia? If you are near Glen Burnie, Maryland, be sure to come to the C S Lewis lecture Thursday nite.

More pics at The Travel Bug

See Snacking Across China.

Visit Basil's Blog for his pick of good posts.


The Original Site For Lobbyists

March 24, 2006 | By Jack Yoest

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Charmaine Yoest with
Amy Bolthouse Shane
from ELI/China
at The Willard lobby

The English Language Institute/China recently held their 25th Anniversary in Washington, DC, staying at The Willard Hotel.

The hotel has a rich history.

The Willard is a social and political hub. President Lincoln probably stopped by a number of times while president. A few visits can be verified: with Mrs. Lincoln on July 6, 1861, to attend a concert by Meda Blanchard, and his review of troops with General Burnside on April 25, 1864.

In 1861 Willard's also hosted Julia Ward Howe, who wrote the words for The Battle Hymn of the Republic in her hotel room early one morning.

General Tom Thumb and his bride, who visited the Lincolns at the White House, stayed at The Willard in 1863.

In 1864 General Ulysses S. Grant was a hotel guest. In his presidency, he passed thru Willard's lobby where he coined the term "lobbyists."

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The Original Willard

Lobbying is the practice of private advocacy with the goal of influencing a governing body, in order to ensure that an individual's or organization's point of view is represented in the government. A lobbyist is a person who is paid to influence legislation as well as public opinion. A more tactful description might be said to be someone who is engaged in public affairs.
Wikipedia.
###

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Thank you (foot)notes:

The English Language Institute/China began in 1979 at the start of normalization of relations between the People's Republic of China and the USA. The PRC's move to modernization and market reform created demand for English language skills. The first teachers were sent to China in 1982 for the purpose of teaching English, building friendships, offering instruction on the teachings of Jesus Christ to university students and faculty.


Differing Weights

March 20, 2006 | By Jack Yoest

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Milton Friedman
Trusting Transactions
The biggest challenge my American female clients have is learning effective negotiations.

They should spend a month in East Asia.

Most retail shoppes in that part of the world are modest mom and pop store fronts. Where evey price is negotiated.

Designed to extract the last yuan in consumer surplus.

Shopping in this environment is exhausting for Your (western) Business Blogger. Different cultures. But when in Rome...

So I ask one of my local clients his opinion on the custom of haggling over everything. Everything.

I thought he would wax nostalgic on the old style interaction of true competition: buyer vs seller. The best pricing equalibrium of quantity demanded with quantity supplied. A romantic Asian metaphysical transcendence of commerce.

Did he like the East Asian pure sales process...?

He hated it.

(Your Business Blogger can be such a dope.)

He said:

Everytime you buy something it takes so long to reach an agreement...it takes too much research for little items

Another local said the non-stop haggling was "draining."

So why does this system continue?

Lack of trust. It is all buyer beware in Mandarin.

There is no trust in a fair offer. And,
There is every expectation to be cheated.

Nobel laureate Milton Friedman spoke to this. He said that a cultural prerequisite of making money is the holding of truthfulness as a common virtue.

When you can trust a merchant's word, says Friedman, "it cut[s] down transaction costs."

Without adherence to common moral principles we must substitute external controls to govern business behavior; efficiency demands a framework of standards and accountability.

But there are modifications a-coming. Large retail shops in new malls have established set price policies.

Large international retailers coming to East Asia, such as Wal*Mart, have set prices. And they are reintroducing old traditions from the world over.

There is an ancient Jewish tradition of the prohibiting of "differing weights" for commodities. Established known weights would be used with a fair scale to measure items, grain to gold. A dishonest merchant would use a lighter or heavier weight to tip the scales for unjust enrichment.

Different prices for different people. Which is frightfully inefficient.

East Asia loves speed. Loves making money. Loves making money fast.

To get rich is glorious.

East Asia will tolerant no wasted motion.

So.

Honesty is not only the best policy. East Asia is a bit more pragmatic. And a bit more demanding:
Honesty and trust make for good business.

###

Blogging from NRB: Calm Before the Storm

February 20, 2006 | By Jack Yoest

Cross Post at NRB from Charmaine.

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I'm here in Dallas this weekend for the annual convention of the National Religious Broadcasters with an FRC team at the Gaylord. The exhibits open up at noon today and we spent yesterday getting set up -- we are at Booth #317: if you are in Dallas, come by and see us!

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7 Steps in Making Money at Trade Shows

February 18, 2006 | By Jack Yoest

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Bush at a previous
NRB Convention
In Your Business Blogger's ongoing attempt to keep The Little Woman out of Nordstroms, I dispatched her to Dallas. For a trade show.

Charmaine's exhibiting at the National Religious Broadcasters Convention. With 6,000 of her closest show-bizie friends.

But I don't want her to waste her time. So here's a review for her. And you, too, if you like.

Why Are We Here? The best reason to buy exhibit space at a trade show is to meet decision makers and key influencers face-to-face. The best close rate is IRL. The trade show exhibit is where marketing meets sales. Good marketing will bring prospects to the booth; good sales will start and/or close the deal -- open the account. The only reason people are there is to pitch or be pitched.

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Meet and Greet
The sales presentation should be memorized. Exhibitors should take no more than three minutes to preform a sales presentation. Once you start with a single person, a crowd will gather. But before you start...

Get Professional Help. Assign a point man, go to guy. Large company = event planner; Medium company = marketing guy; Little company = consultant. Thinly Capitalized Tiny companies with no budget = free consultant. To get advice and ideas use an expert at no charge. Schmooze the advertising and promotional products sales representative who's selling you your imprinted swag, the stuff we all get. That rep makes a living designing programs that sell. His advice is not free -- it comes with the cost of the goods sold. But you can get a lot of advice and ideas with no "budget." The point man will either be, or will assign the booth captain -- to set manning schedules to work the booth and exhibits. And be sure to cover the...

Logical Logistics
. Thick carpet to cover the concrete floor; unwrapped candies -- M&M's in a dispenser is my favorite; a DVD running continuously -- a movie, movement catches the eye. Watch the heavy lifting: many convention centers are run by union thugs workers -- your event planner will know what you can get away with. Be sure to get a trash can and the nightly vacuuming ordered. Don't eat at the booth. (Decades ago we used to say 'Don't Smoke' at the Booth.) Stand in the booth -- sit someplace else. Electrical outlets needed? Parking passes? Once you master attention to details you can then be the...

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Order Ronald Reagan's
address to
the 1984
NRB Convention
Center of Attention. No all trade show attendees attend to get drunk. At least not at the NRB. Except, maybe the Episcopalians. Anyway, the biggest (claimed) reason to show up is education. To learn what's new in trends. Learn in-side how-to secrets. Learn from the Big Dogs. If you have the budget, sponsor a class. But even better would be to be the teacher, panelist, moderator, discussant at a seminar or breakout session. The perceived expert, class leader will get the leads. But be careful about...

Propaganda. Take aways to take home? No. Do not hand out literature at your trade show. It won't survive the airplane ride home. Remember, your purpose is to make a friend. Make an appointment. Make a deal. All that paper only makes a mess. If the prospect is in real pain for (your) solution, he can retrieve the info from your website and blog. But you make an appointment. To see the prospect. Remember: Face to Face has the highest close rate. And it continues with...

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Working the exhibit floor
Follow Up. A hand written thank you note with a fountain pen on fine card stock delivered by snail mail will astonish your new friend. (This is the only value today for the Postal Service.) Then follow up. Follow up to meet. This will improve your...

ROI. Return on Investment. Run the funnel with number and dollars. For example, if the trade show had 6000 attendees, your booth 600 visitors, generating 200 leads, getting 100 sales presentations, producing 25 sales. If the trade show cost $25K, then each sale 'cost' $1k. Would the trade show be worth it? Maybe not. You need to justify the marketing expense with sales numbers and results. With this information you might spend the budget on other marketing and sales strategies. Even if you have to miss some great speeches.

I am an enthusiast for Trade Shows. But the purpose is to sell.

Marketing is what you do when you don't have anyone to see and sell to. Trade shows are marketing vehicles.

Make sure the vehicle is convertible to sales.

###

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Thank you (foot)notes:

anthonycoppedge.com church tech blog is attending the conference

Stacy Harp has background.

Indy Christian has more.

Full Disclosure: Your Business Blogger has an interest in a number of advertising and promotional companies; in both distributors and suppliers.

More on the NRB Convention and Exposition at the jump.

Seth Godin has more.


Continue Reading »

10 Steps of Marketing With No Money -- Then Sell Out

February 11, 2006 | By Jack Yoest

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In the late 80's Your Business Blogger was part of a medical device start-up. With no money.

We were launching new products, with new technology, teaching new surgical techniques, new medicine.

Conventional wisdom dictated hiring a half-dozen advanced-skill nurses to teach around the country. Our Board of Directors said no budget. This was a problem. Our product required extensive inservice training.

With a product that was 100 times the cost of its nearest competitive substitute.

So what's a thinly capitalized company in trouble to do?

1) Throw a party.

My boss, John Harper, came up with the solution. Conduct training seminars. If we can't go to the clinician; bring the clinician to us. (John Harper said something about mountains and Mohammed.) We would outsource the training to temping Nurse Consultants. We expanded his idea making the classes into events. Food, flowers, contests, framed certificates, lapel pins. More fun than a TupperWare party. Avon calling. Our mostly female nurses loved it.

...this list of 10 steps provides a case study. of brilliance in hindsight after the fact. And desperation and frustrationbefore the fact...

This list of 10 steps provides a case study. Of brilliance in hindsight after the fact. And desperation and frustration before the fact.

2) Independent Contractors. Identify, recruit, train and motivate per diem consultants. 1099 not W-2. No fixed costs. Easy to hire. Easy to fire. I could make a lot of mistakes. And did.


3) Advertising. Small ad in local trade journals -- ad buy was for multiple exposures, not size. Limited ad budget turned out to force creative thinking. I also learned that these thought and opinion leaders also were contributors to text books -- and were looking for the latest technology -- and wrote new chapters on advanced clinical techniques featuring our products.



4) Talent. Hired thought and opinion leaders who happened to be users. I simply hired my current customers. In setting up seminars the customers conducted the classes. Our instructors were typically 'nurse of the year' award winners for their organizations with advanced practice suffixes. These were smart women and everyone knew it. I hired 24 of the best.

5) Invitations. Snail-mailed and faxed personally-addressed invitations to thought and opinion leaders who were not customers. And phone calls. To attend our training seminars. A fax machine was hi-tech at the time. Hi-tech. Hi-touch. A personal invitation always sells.

6) Partners. Linked with local chapters of professional nurse organizations. Who were our key influencers and decision makers. Attended every industry trade show possible -- I was less interested in the attendees as in the booth space buyers next to me -- who were my channels of distribution.

7) Segment. Smallest, targeted market segment. We thought we would be selling to the 6,000 hospitals across the country. Nope. Not yet. It was the new home health care market. Which also was demanding performance over price. This tiny market segment was less price sensitive than hospitals.

8) Love. Appreciate the customer. Whenever a nurse passed (inserted) one of our catheters, I awarded her the coveted Landmark Nurse lapel pin. And a large framed certificate signed by the bosses. And corsages. Coming to our seminars was like going to the prom. I really loved my nurses. Still do.

9) Heeeeeree's Johnny. Your Business Bogger acted as the Master of Ceremonies introducing the instructor and guided the logistics. There was no sales pitch. I openly disclosed that the Nurse Consultant was an instructor on the payroll. (At $500 a class -- a lot of money at the time. Goodness, a lot of money anytime.) This Full Disclosure had an unanticipated consequence: Every nurse attending wanted to teach part time and would approach me later to get in on the $500 per gig action. Who knew?

10) Visit. Follow-up with a face-to-face visit. So here was my pitch: Buy the frightfully expensive product, I'll train you, bring you roses, guarantee your happiness and patient outcomes. Or your money back.

So.

The seminars were conducted at a fraction of the cost of hiring a team of clinicians full time. And we were able to bury the expense under the travel & entertainment budget. Which, as it happens, the seminars were. delectare et docere

So what?

I collected baubles for sales numbers.

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And then what?

The company was sold to Johnson & Johnson. A profitable experience for the investors and stock holders.

johnson_and _johnson_logo.gif

Need to market with no money?

Throw a party.

###

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Thank you (foot)notes:

I had some terrific bosses at Menlo Care, Inc.: John Harper, Dave Maupin, Chuck Schreiber.

Read more on Menlo Care, Inc. after the jump.

Basil's Blog has good content and links.


Continue Reading »

Vanity Fair CNBC Clip. Caution: Not Wise To View At Work Or With Children

February 8, 2006 | By Jack Yoest

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Vanity Fair
Charmaine appeared on CNBC (attempting) to debate the cover of Vanity Fair. Is it art? Or money-making-porn?

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CNBC
CNBC's On The Money

Click here for the CNBC Vanity Fair video.

This is a long 6 minute segment.

###

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Thank you (foot)notes:

Charmaine Yoest, Ph.D. blogs at Reasoned Audacity and FRCBlog

Be sure to visit Basil's Blog.

Don Surber has best Wednesday posts.

Mudville has Open Post.

OutsideTheBeltway as links.

Aquila has more (or less).

See The Washington Post.


10 Action Steps To Sell Your Book

February 4, 2006 | By Jack Yoest

charmaine_mother_in_the_middle-small.jpg

Mother in the Middle
HarperCollins
Publish and Peddle . . .or Perish: A Sales Guide to Selling your Book. A few years ago Your Business Blogger advised a number of academic authors on the marketing of books. I compared the professors with peddlers:

The copier sales guy drives onto your campus and glides into the reserved vendor parking zone.

He's got 2/3rds of your IQ points, but makes three times the money, and he's the one with the assigned parking space.

The university professor published a book. And is really smarter than the copier guy, maybe.

But the guy in a tie has got an expense account and company car.

So what's the difference?

He sells.

It is not enough these days to produce and publish, it also needs to be purchased. With your book your CV will be expanded, scholarship advanced, your work cited or your tenure ticket punched.

But to change the world, filthy lucre must change hands.

So how many books have to be sold? A university press will need 800 book sales to barely break even. A civilian publisher, absent the university subsidy, would need higher sales to cover your book advance and their higher cost of capital as well as PR costs.

Work to sell 800 and you will be a hero. A marketing mind set of simple daily behaviors will get you past that 800 and on to 8,000. Pick up a pen . . .get ready to pick up the phone -- following are ten action items:

1. Feature your book on your web site and blog.
2. Issue a press release.
3. Include on your syllabus.
4. Write your own copy.
5. Submit your work to your network.
6. To sell 800 books, write 800 words.
7. Rap with the Reps.
8. Schedule a book signing.
9. Memorize your 8 second sound cites.
10. Book hook for bookers and lookers.

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credit: Policy Review
1. Feature your book on your web site and blog. Marketing consists of reach, frequency and awareness. Your web site can have the greatest reach of your marketing plan. Include the image of your cover, an introduction, perhaps a first chapter and blurbs. Google yourself -- now -- and register if your site doesn't appear. Also place and link your book on others' web sites. Ask your publisher or publicist to load and link with Amazon and Barnes and Noble.

2. Issue a press release. A good press release will tell people how FAB your book is -- the features, advantages and benefits. Remember, your book is a commodity; a bar of soap, or a piece of real estate to be packaged, promoted, positioned, priced, and peddled.

Features -- what it is, a description

Advantages -- what it does

Benefits -- answers the "So what?" question. Faster; Better; Cheaper.

The press release will include a description of the intended audience, a short bio of the author, and previous books. Your release should be one page and be newsworthy.

Don't bury your lead, follow a hierarchy with the most important point first, progressing to least important -- when cutting for space, newspaper editors edit from the bottom up.

Be sure to use the quotes of experts commenting on your work that you worked hard to get.

Have your institution send out the press release and get an electronic copy posted to your web site. Then email an alert to your Christmas card list.

A typical Congressman will have 1500 names on his holiday list, you don't need quite these numbers to compete in a different kind of popularity contest. A good outlook on your Outlook will improve your outreach.

3. Include on your institution's syllabus. You've already done this, of course. But with your book on your syllabus, and all your courses posted on your web site -- will help you turn up on search engines. Remember to remind your faculty friends, and enemies, to include your book on the reading lists for other courses.

This is the easiest method of getting to 800 sales without setting up a book table in the grad lounge (although this might be a good idea).

4. Write your own copy. You wrote the book, now write the Cliff Notes. This can be the most challenging item, like writing your own obituary. If you want a good book review, a good blurb, a good softball question, write it yourself and give it away. To whoever owns the ink or the mike.

You do the work, they get the credit. Just like a typical committee meeting. This is the only way your book will be done right.

Your next introduction to the Kiwanis Club will have the Master of Ceremonies holding up your book and reading a glowing two minute introduction of your brilliant accomplishments. . . that you wrote and handed to him under the table.

The MC looks smooth; you sell books. History was very good to Winston Churchill because he wrote it himself.

5. Submit your work to your network. Press or media kits should be assembled and sent with a handwritten cover note to the radio, network and cable outlets. Your kit should include the press release, bio, articles about you, your blurbs and any reviews, publicity photo and the book itself if appropriate.

Use excerpts of your book if your supply is limited. Solicit and include testimonials; what readers are saying about your book. Include frequently asked questions and answers as show prep for interviewers, fact sheet about the book, ISBN, and number of pages.

Also include clip art of your book cover and your web address. All of this info should be on your web site with a high resolution photo. Have a short video clip ready.

After spilling your own barrel of ink, go meet some people. It's not what you know . . .it's not who you know . . .it's who knows you.

It's not whose business cards you have, but who has yours. Go insert your card into some one else's rolodex.

1. Make yourself able, available and willing as a speaker to any church group.
2. Give talks to specialized associations and civic organizations.
3. If your book is really controversial, hold a press conference.
4. Alert your professional associations and alumni organizations.
5. Lecture at the ".org's," on-line education entities and for profit companies.

6. To sell 800 books, write 800 words. No one has time to write a short letter. But a short opinion editorial with your byline as author with your book title is a good leveraged hit. A guideline in advertising tells us that a buyer needs seven exposures to a product before making a purchase decision.

There is help in getting this marketing frequency. Start with the people who will make money off you. . .the sales reps.

7. Rap with the Reps. While you're schmoozing with the big dogs reviewing strategy and marketing, be sure to remember tactics and sales. Meet the publisher's sales manager and her sales reps.

These are the guys with the feet on the street who do the wholesale selling to the bookstores and major accounts. "Your" sales team will recommend your title(s) if they know that you are working as hard as they do.

And they will know you are working because you will tell them about the events you are scheduling.

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charmaine_borders_yoest.gif

8. Schedule a book signing. The fastest and best endorsement is the personal recommendation through word of mouth. Call your favorite bookstore and offer to speak. About your book.

We live in an information age, run on a service economy where books are bought on line.

But for something really important like, say, graduation ceremonies, real people show up.

There is a greater chance that books will be sold In Real Life in a face-to-face close.

And sign every book possible. These count as sales; they might be sold, they might end up in the remainder bin, but such "altered" books are not sent back to the publisher.

Work with your bookstore host; attention to detail will sell. For example, smart bookstores would arrange for child care when attending a book-signing about motherhood. Collaborate with the book store on alerting the local media and the .edu's and student newspapers in town.

This is leg work that your publicist might do -- a big outfit like Planned Television Arts, a division of Ruder Fin, would need $15K to get started, and some $3K/city to haul you around. More likely, it will have to be you.

Well, even with their help, it still has to be you. As good a job as they do, your publisher will expect you to do most of the PR yourself. Much like your dean.

The real value of booking signings is that this shows your publisher that you are serious about selling. The publisher will push books into the stores; you will pull them out -- or sign them out.

Your signature can telegraph an added value in addition to being a coveted autograph. In this new age of electronic mail messages the handwritten note and envelope is nearly unknown.

Be sure to thank the bookstore. With stye. Your untyped thank you note, fountain pen on fine paper, will be rare, appreciated and suitable for framing, an artifact from a more civilized era: an author who does the little things.

And can say things little -- in 8 seconds . . .

9. Memorize your 8 second sound cites. Big books should be broken down into sound bites made simple and memorable for citations. The broader the audience, the simpler the message.

When FLOTUS Nancy Reagan was speaking to 8 million potheads, she used three words: "Just say no."

When speaking to the 800,000 elite readers of the Wall Street Journal use 800 words.

When talking to the four million viewers of Politically Incorrect, use 8 seconds.

And when speaking to a large, large audience -- just like a survey class -- cartoons illustrate your theme. 800 pound gorillas write in 800 word articles and speak in 8 second sound bites.

10. Book hook for bookers and lookers. Every show producer has a box to fill for a segment.

When a print reporter contacts you about a story he's working on, he's got a box to fill.

You've got a (simple) hook to grab them. You fit in the box. They already have the story written. You fit in the box. Your byline on the printed page or the small screen: "author of..."

Remember: your audience has an eighth-grade education. It's got to be fast. And easy.

Your visual hook will be your book cover. It should be designed to be seen at a distance by browsers in bookstores. A cover gets eight seconds before a customer will pick up the book or pass. A well-designed cover is easily seen on a TV monitor. Make sure your publisher has run your book jacket by the sales team. People really do judge a book by its cover.

Numbers count. This is your report card. Every day pick one of the action behavior items listed and pick up the phone; pick up a pen and get started. Do this and your work will make a difference, even if you don't get a reserved parking space.

Persistence every day will pay.

###

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Thank you (foot)notes:

See media calendar selling Charmaine's book on extended entry.

Planned Television Arts, PTA, a division of Ruder Finn, one of the top publicity firms in the world, is where Tom Peters and Charmaine go for PR.

Not all good books come out of the academy. See Brian Gongol's 10 Big Answers You Won't Get From Politicians.

Don Surber
has best Saturday posts.

Basil's Blog has a Saturday picnic.

Robin Good has more for on-line publishing.

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Continue Reading »

The Customer Buying Cycle: In 20 Easy Steps

January 25, 2006 | By Jack Yoest

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Kirby Vacuum Cleaners
35 Years ago Your Business Blogger was a door-to-door salesman. Peddling vacuum cleaners.

Cold calling. Mocked by Seth Godin.

But cold-calling worked. Here's how.

It was helpful if the prospect 1) heard of the Kirby product, or 2) was referred to me.

Awareness shortened the sales cycle.

In both marketing and sales, London businessman Thomas Smith outlines the challenge in this cascade.

1. The first time people look at any given ad, they don't even see it.

2. The second time, they don't notice it.

3. The third time, they are aware that it is there.

4. The fourth time, they have a fleeting sense that they've seen it somewhere before.

5. The fifth time, they actually read the ad.

6. The sixth time, they thumb their nose at it.

7. The seventh time, they start to get a little irritated with it.

8. The eighth time, they start to think, "Here's that confounded ad again."

9. The ninth time, they start to wonder if they may be missing out on something.

10. The tenth time, they ask their friends and neighbors if they've tried it.

11. The eleventh time, they wonder how the company is paying for all these ads.

12. The twelfth time, they start to think that it must be a good product.

13. They thirteenth time, they start to feel the product has value.

14. The fourteenth time, they start to remember wanting a product exactly like this for a long time.

15. The fifteenth time, they start to yearn for it because they can't afford to buy it.

16. The sixteenth time, they accept the fact that they will buy it sometime in the future.

17. The seventeenth time, they make a note to buy the product.

18. The eighteenth time, they curse their poverty for not allowing them to buy this terrific product.

19. The nineteenth time, they count their money very carefully.

20. The twentieth time prospects see the ad, they buy what it is offering.

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credit: growabrain
I like to come in at step 20.

However.

If I was persistent I was able to compress the complete cycle into a single day. But it took shoe leather.

If I knocked on 100 doors in a day, 3 prospects would invite me in for a demonstration: 1 would buy.

Persistence and a trusted brand can speed sales. It was true decades ago.

Centuries ago.

Thomas Smith wrote The Customer Buying Cycle in 1885.

###

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Thank you (foot)notes:

credit: Nancy LaJoice at the Baltimore Washington Corridor Chamber of Commerce.

Linc-Biz has list.

And see Online with Louise Ripley

Maneuver Marketing gets it right. As usual.

Bookmark growabrain. Worth your time.

I've never really trusted a sales or marketing guy until he's sold cold. After having doors closed. Literally.


Laptop Loss Leader

November 25, 2005 | By Jack Yoest

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Today is Commerce Day, which is celebrated on the Friday following Thanksgiving Thursday. The day was instituted to satisfy pent-up demand that accumulated over the mid-week consumer diversion to Sam's Club (for food-stuffs), away from Wal-Mart (for all other-stuffs).

So Charmaine pulls up Drudge and relates how AP reports:

At a Best Buy Co. Inc. store at CambridgeSide Galleria, in Cambridge, Mass., the line of about 400 shoppers snaked through the indoor mall for the 5 a.m. store opening, a scene that was played out across the country.

Que-ed consumers were:

...enticed by deals such as a Toshiba Corp. laptop computer, with a 15-inch screen, that was $379.99

Sales ends at noon. We're outta here.

Happy Commerce Day to you and yours!

###

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Consider a bookmark for this site.

Thank you (foot)notes:

Charmaine working Reasoned Audacity.

Revenue Magazine
has Shop 'Til You Drop.

Challies has Black Friday.

Basil's Blog
has dessert.

The Big Picture
has Mixed Confidence (and big spending today).

Don Suber After Hours
(new name as line extension) has Tide Lifting and is working today.

Stop the ACLU
has Thankful List from Real Teen.

Grow a Brain has Thanksgiving Everybody and good time management advice.

Sister Toldjah
has Thanksgiving -- check out sale items from her commenters. Wal-Mart always has deals.


Being a Pest

October 25, 2005 | By Jack Yoest

baltwashchamber.gif

Baltimore/Washington
Corridor
Chamber of Commerce

Your Business Blogger has been on both sides of the table as buyer and seller in government procurement. Today I worked with a client selling to the public sector, working at the Baltimore/Washington Area Government Procurement Fair.

Follow-up and persistence is key for selling in any market. But are the rules different in government sales? In particular, when are you making a pest of yourself?

Gloria Berthold, President of TargetGov gave a compelling presentation, reminding small business owners that some government selling has lengthy, challenging sales cycles. What is needed?

"Persistence, Persistence, Persistence," she says.

Gloria reminds us that sales reps often quit too soon. They will bail out before they get tossed out.

Persistence. I was fortunate to have a trainer over two decades ago who taught how to measure persistence. In the high-pressure elite cadre of medical sales:

If you're not getting thrown out of an account once a month, you're not working hard enough.

This is always a challenge: balancing being nice, with being good . . .and persistent.

Sorry. Being nice is over-rated. Your Business Blogger always recommends being good.

Email me and let me know what worked for you. Nice gets nothing. Good gets the gold.

###
Was this helpful? Please comment.

Thank you (foot)notes:

Mudville Gazette has Open Post.

Stop the ACLU
has a trackback party.

Cao's Blog has trackbacks.

The Political Teen
has Open Trackbacks.


Haley Barbour Finds a Friend

October 10, 2005 | By Jack Yoest

concrete_truck.jpg


David Crouse runs a terrific concrete company in Kentucky. And tells the story of getting in trouble -- and out of trouble -- by "finding a friend."

Finding friends just as Haley Barbour did after Hurricane Katrina.

David was driving his new Lincoln out-of-state and bending the speedometer needle past 100 hurrying home. His passenger was The Judge. They were stopped by the state police and issued a citation with a required court appearance.

David didn't mind the fine but he couldn't show up in court: he had concrete to pour. But it was the weekend and all official offices were closed. What to do?

The Judge says, "Stop at the next town; we gotta find a friend."

So they stopped at the State Farm Insurance office on Main Street, made introductions to the agent on duty and told their dilemma. Of course they quickly established rapport and mutual friends -- six degrees of separation and all.

The insurance agent knew the local law enforcement (his brother, I believe); invited him over. David confessed, paid the fine and returned to his business.

In trouble? Need to make a sale? Run a big project? Clean up a hurricane?

Find a Friend.

Just like Governor Haley Barbour running Mississippi in the Katrina Aftermath.

HaleyPhoto.jpg

Haley Barbour
Mississippi Governor

Barbour called on his network of contacts and friends and came up with satellite phones, helicopters, money and more. He knows where every dollar is hidden in Jackson and in Washington, DC. Barbour made calls and the calls were returned. He didn't whine.

Here's the key:

"Haley's got more friends than anyone I know," says lobbyist Don Fierce.

Future posts will review the single best place to start building your own network of contacts and friends.

###

Thank you (foot)notes:

Full Disclosure: I married into the Crouse Clan, as in Charmaine Crouse Yoest. This is an unpaid endorsement. I've paid a few speeding tickets for her too. Maybe it's the Kentucky race-horse culture? I'm trying to get her to slow down.

Morgan Freeman helps.

Veritas points us to MississippiRenewal.

Bill Karl
has Katrina politicalization.

Parrot Cage doesn't care for Barbour.

The Harpist has quotes.


Congratulations to Captain Ed

September 14, 2005 | By Jack Yoest

Ed Morrissey at Captain's Quarters recently was noted by Playboy Magazine as one of the top five winning political blogs. It is well deserved.

Your Humble Business Blogger is a regular reader of CQ because of his analysis of politics and his personality. Charmaine and I met Ed as he live-blogged Justice Sunday II in Nashville in real life. He's a pro. Articulate in person as he is in paragraph.

The gathering of an assembly of people -- moves participants on a molecular level. This is why Blogger Meet-ups are so popular: I R L sells best.

Sales professionals have always known this. The highest close rate for a sales presentation is a face to face meeting. And showing up, as Woody Allen said, is 80% of success.

###

Thank you (foot)notes:

Writing History writes Hollywood's Pimp. Not Ed.

diva_childlabor-thumb.jpg

My Diva, age 8, posting for Ed

exposed by Lance McMurray

It is well documented from DailyKos that Ed Morrissey uses proprietary blogging software and child labor for his detailed lengthy posts.

Among Capt. Ed enthusiasts: Anchoress
Scoopstories
Trazos
Fraters Libertas

Thanks also to Outside the Beltway for Traffic Jam.


Jack Yoest

Jack Yoest Read More »

Charmaine Yoest

Charmaine Yoest Read More »

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